Friday Jan 10, 2014

EBS ATG - BI Mobile App Webcast

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – December 2013

BI Mobile App Designer Overview

We are covering following topics in this Webcast :

·       Installation

·       Configuration

·       Overview

·       Reference Information

·       Q & A (15 Minutes)

Dates :

EMEA / APAC - timezone Session :

·         Tuesday, 14-JAN-2014 at 09:00 UK / 10:00 CET / 14:30 India / 18:00 Japan / 20:00 Australia

·         Details & Registration : Note 1607810.1

·         Direct registration link

US – timezone Session :

·         Wednesday, 15-JAN-2014 at 18:00 UK / 19:00 CET / 10:00 PST / 11:00 MST / 13:00 EST

·         Details & Registration : Note 1607821.1

Direct registration link

Tuesday Oct 01, 2013

EBS 12.2 Information Center

One Stop Doc! Take Advantage of finding all the Oracle E-Business Suite Release 12.2 Information!

The Oracle E-Business Suite Release 12.2 Information Center will connect you to all the latest and greatest documentation and resources you need!

Friday Sep 27, 2013

Best OpenWold EVER!!! Photo-blog

The combo of OpenWorld and the America's Cup was epic!  This was sooo Ellison-esque.  Every customer I spoke with had an amazing time.  See you next year.












Monday Sep 23, 2013

Oracle Support Best Practices - OpenWorld Session

Here is all the information from my session on Best Practices for Supporting & Managing Oracle Database.  The information below is applicable to all users of our products. Take advantage of all of it.  It's all included as part of your Premier Support Investment.

Top Reasons for Creating Service Requests

  • Product Knowledge
  • No Alerts/Notifications
  • Research Inefficiencies

Sharpen Your Technical & Functional “Saw”
Product Knowledge Training Resources
Oracle By Example

Oracle Support Advisor Webcasts

Personalize MOS & Remain In The Know
Customize your Dashboard & use
Setup Hot-Topics emails
In addition: Support and Product Newsletters

Find it, the First time, FAST!
Research Efficiencies using the Knowledge Base

Diagnostics, Tools & Resources
Get Proactive Portfolio
Database Upgrade Advisors
Database Patching Advisors

Expand Your Circles of Influence
MOS Communities
Demonstration Viewlet
Oracle Technology Network Forums
Oracle Blogs
Oracle Optimizer
Oracle DB/EM Troubleshooting
Database Upgrades
Oracle Podcasts


Other Helpful Hints and Tips
Oracle App for iPhone / Android
Mobile My Oracle Support
Oracle Events

Important Support Resources
Discover more about Get Proactive:
MOS Community
: Learning Path
Product Information Center (PIC):
Database Install, Upgrade and Migration
Upgrade/Maintenance Advisors:

To the many that attended my session, THANK YOU very much. 

See you soon
Chris Warticki
Global Customer Management

EBS: REDUCE Your Downtime Upgrading!

If you're OpenWorld this week: Check these out.

  1. Best Practices for Upgrading to Oracle E-Business Suite 12.1.3 [CON8796]

    1. Monday, Sep 23, 10:45 AM - 11:45 AM - Moscone West - 3016

  2. Best Practices for Maintaining Oracle E-Business Suite 12 [CON8289]

    1. Thursday, Sep 26, 12:30 PM - 1:30 PM - Moscone West - 3016

  3. Oracle’s Upgrade Advisor Helps Customers Move to Oracle E-Business Suite 12 [CON8281]

    1. Wednesday, Sep 25, 3:30 PM - 4:30 PM - Moscone West - 3018

Similar Sessions

CON8419 - Planning and Doing Your Oracle E-Business Suite Upgrade from Release 11i

CON9155 - Best Practices for Upgrading to Oracle E-Business Suite 12: Customer Insights

CON2828 - Upgrade in Three Months: Secrets to a Rapid, Cost-Effective Upgrade

Take a look at some documents that will provide you information on how to Reduce your Upgrade downtime?

Friday Sep 20, 2013

Friends, Food, and Fun at the My Oracle Support Community Meet Up

Join us at the 4th annual My Oracle Support Community Meet Up for food and drink, fun and conversation on Monday, September 23 from 6:30 – 9:30pm

After a long day at Oracle OpenWorld, take time to relax and meet your My Oracle Support Community peers as well some of the Oracle employees who moderate the community. The Meet Up event is a great place to get together before dinner, or spend the evening getting to know other Community members and Oracle Support Moderators in person.

Admission to this event is free, but Oracle Premier Support Customers need to
register to receive their invitation to the Meet Up and find out the details.

Not a My Oracle Support Community member yet? Joining is easy - Oracle Premier Support customers can
log in with the same account they use to access My Oracle Support to begin taking advantage of the resources the Community offers.

If you're an Oracle Premier Support customer but don’t yet have a login, talk to the Customer User Administrator (CUA) at your company now to get access to the
Oracle proactive portfolio, including My Oracle Support Community.

Visit the
Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

Thursday Sep 19, 2013

New OpenWorld Sessions: Business Transformation: Getting from Point A to Point B

Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.

Seven new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives--will help answer how do we get there from here?

During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.

Do you need to optimize your data center to speed innovation? Are you considering cloud computing? Are you deploying a new HCM, business analytics or multi-level security solution? Maybe a new customer experience or modern marketing initiative is on your short-list. If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes. 

Learn More.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracale OpenWorld has to offer.

Wednesday Sep 18, 2013

Behind the Screen with Oracle Support at OpenWorld

Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:
  • Oracle Platinum Services: Extreme Support for Engineered Systems
  • Oracle E-Business Suite - Preventing Problems at Period Close
  • Oracle Database 12c – Upgrade Tips from Oracle Support 
  • And many more! Check the schedule here.
Stars Bar open daily @ Moscone West, Lobby Level 2. More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!

Meet Brian Peasland - MOS Community Customer Guru

In appreciation for his work in answering questions posted by other Community members, Brian Peasland received a free Oracle OpenWorld Pass from My Oracle Support Community.  Brian is an active member of the Oracle Database communities and has achieved the Guru Level of recognition through his participation.

Brian works as the lead DBA for NAU Country Insurance in Fargo, ND and has been involved with database administration for over 13 years.  The products he uses most are Oracle DB, enterprise edition with partitioning on Oracle rack and data guard.  He also often uses Oracle SQL developer and Enterprise Manager.

Brian participates in the Community three or four times a day, reviewing areas that are of interest to him from the previous day.  The Community gives him an opportunity to interact and work directly with Oracle employees, and he has developed relationships with engineers on Oracle Enterprise Manager.  “I like that the Community is only for Oracle customers, which helps the community stay at a professional level”.  Brian also says that by answering other people’s questions, he finds that his own knowledge increases because it helps him to better understand and apply the information himself.

He encourages other DBAs to get involved early in using the Community and at some point try answering others posts.  All the top DBAs he knows participate in a community in some form or another.  This probably is not a coincidence. 

Meet Brian and other Community members at the My Oracle Support Community Meet Up event. Register now to get your free invitation and all the details. We look forward to meeting you!

Tuesday Sep 17, 2013

All Access Pass to Oracle Support at OpenWorld

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?
More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.  

See you there!

THAT Support blogger at OpenWorld

Many people have asked if I'll be at this year's OpenWorld and the answer is YES!  After a few year hiatus, I'm back at the big shOOW and looking forward to meeting many of you in person.  Thanks for following my blog and Twitter posts.

I'll be speaking under one of the many Oracle Services and Support sessions.  I'm delivering a session on Monday at 3:15pm on Best Practices for Supporting and Maintaing Oracle Database.  Even though this session is listed under the Database track, I want to invite any user of any of our products to attend.  This session is applicable to EVERYONE that uses Oracle Products and Oracle Support.   This hands-on power session showcases eight habits of highly successful Oracle Support customers. The session includes recommendations that help you get the most out of Oracle Database by taking full advantage of the Oracle tools and resources available through Oracle Support.

There are many don't miss sesssions - Don't miss this one!  Pre-registration numbers are high already. Get yourself a seat.

In addition, I'll be hanging around the Oracle Support STARS bar (Moscone West, Lobby Level 2) with a host of other Oracle Support Experts. 
Find Answers: Ask the stars of Oracle Support your toughest questions

Get Proactive: Discover powerful new proactive support tools

Level Up: Maximize system availability with advanced services

Win Prizes: Attend a 10-minute mini-briefing for your chance to win


I'll definitely be there Tuesday at 4:50pm to give a mini briefing on 8 Habits of Highly Successful Support Users

Finally, there is a MOS Community Meetup Event, Monday night 6:30-9:30.  Join us for appetizers, beverages and some networking. Register here

You can follow all the 'haps' on my Twitter feed.  I look forward to meeting you.
-Chris Warticki
Global Customer Management

Wednesday Aug 28, 2013

Oracle Support Advisor Webcasts for September

Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule.

Webcast Product Line Language US Eastern Central Europe Singapore Register
Customer User Administration All English Sep 12, 01:30 p.m. Sep 12, 07:30 p.m. Sep 13, 01:30 a.m. Register
      Sep 18, 10:00 a.m. Sep 18, 04:00 p.m. Sep 18, 10:00 p.m. Register
      Sep 19, 01:30 p.m. Sep 19, 07:30 p.m. Sep 20, 01:30 a.m. Register
      Oct 03, 01:30 p.m. Oct 03, 07:30 p.m. Oct 04, 01:30 a.m. Register
    French Sep 04, 09:30 a.m. Sep 04, 03:30 p.m. Sep 04, 09:30 p.m. Register
    Portuguese Sep 17, 09:30 a.m. Sep 17, 03:30 p.m. Sep 17, 09:30 p.m. Register
Database Upgrade Essentials Technology English Sep 18, 08:00 p.m. Sep 19, 02:00 a.m. Sep 19, 08:00 a.m. Register
      Sep 19, 10:00 a.m. Sep 19, 04:00 p.m. Sep 19, 10:00 p.m. Register
      Sep 19, 12:00 p.m. Sep 19, 06:00 p.m. Sep 20, 12:00 a.m. Register
E-Business Suite Maintenance Wizard Applications English Sep 18, 04:00 a.m. Sep 18, 10:00 a.m. Sep 18, 04:00 p.m. Register
      Sep 18, 12:00 p.m. Sep 18, 06:00 p.m. Sep 19, 12:00 a.m. Register
      Sep 18, 09:00 p.m. Sep 19, 03:00 a.m. Sep 19, 09:00 a.m. Register
E-Business Suite Support Diagnostics Applications English Sep 17, 04:00 a.m. Sep 17, 10:00 a.m. Sep 17, 04:00 p.m. Register
      Sep 17, 12:00 p.m. Sep 17, 06:00 p.m. Sep 18, 12:00 a.m. Register
      Sep 17, 09:00 p.m. Sep 18, 03:00 a.m. Sep 18, 09:00 a.m. Register
Finding Answers in My Oracle Support All English Sep 11, 09:30 a.m. Sep 11, 03:30 p.m. Sep 11, 09:30 p.m. Register
      Sep 11, 01:30 p.m. Sep 11, 07:30 p.m. Sep 12, 01:30 a.m. Register
    French Sep 05, 10:30 a.m. Sep 05, 04:30 p.m. Sep 05, 10:30 p.m. Register
    Portuguese Sep 18, 09:30 a.m. Sep 18, 03:30 p.m. Sep 18, 09:30 p.m. Register
    Spanish Sep 12, 11:30 a.m. Sep 12, 05:30 p.m. Sep 12, 11:30 p.m. Register
Hardware Support Best Practices Systems English Sep 25, 09:30 a.m. Sep 25, 03:30 p.m. Sep 25, 09:30 p.m. Register
      Sep 25, 01:30 p.m. Sep 25, 07:30 p.m. Sep 26, 01:30 a.m. Register
Introduction to Premier Support All English Sep 10, 01:30 p.m. Sep 10, 07:30 p.m. Sep 11, 01:30 a.m. Register
      Sep 10, 09:30 p.m. Sep 11, 03:30 a.m. Sep 11, 09:30 a.m. Register
    French Sep 10, 09:30 a.m. Sep 10, 03:30 p.m. Sep 10, 09:30 p.m. Register
    Portuguese Sep 10, 09:30 a.m. Sep 10, 03:30 p.m. Sep 10, 09:30 p.m. Register
    Spanish Sep 10, 11:30 a.m. Sep 10, 05:30 p.m. Sep 10, 11:30 p.m. Register
My Oracle Support Basics All English Sep 09, 01:30 p.m. Sep 09, 07:30 p.m. Sep 10, 01:30 a.m. Register
      Sep 10, 11:30 a.m. Sep 10, 05:30 p.m. Sep 10, 11:30 p.m. Register
      Sep 11, 09:30 p.m. Sep 12, 03:30 a.m. Sep 12, 09:30 a.m. Register
    French Sep 09, 10:30 a.m. Sep 09, 04:30 p.m. Sep 09, 10:30 p.m. Register
      Oct 07, 10:30 a.m. Oct 07, 04:30 p.m. Oct 07, 10:30 p.m. Register
    Portuguese Sep 11, 09:30 a.m. Sep 11, 03:30 p.m. Sep 11, 09:30 p.m. Register
    Spanish Sep 11, 11:30 a.m. Sep 11, 05:30 p.m. Sep 11, 11:30 p.m. Register
Oracle Cloud Support All English Sep 11, 09:30 p.m. Sep 12, 03:30 a.m. Sep 12, 09:30 a.m. Register
      Sep 12, 11:00 a.m. Sep 12, 05:00 p.m. Sep 12, 11:00 p.m. Register
      Sep 19, 09:00 a.m. Sep 19, 03:00 p.m. Sep 19, 09:00 p.m. Register
      Sep 26, 05:00 a.m. Sep 26, 11:00 a.m. Sep 26, 05:00 p.m. Register
      Oct 03, 11:00 a.m. Oct 03, 05:00 p.m. Oct 03, 11:00 p.m. Register
Oracle Configuration Manager Basics All Portuguese Sep 25, 09:30 a.m. Sep 25, 03:30 p.m. Sep 25, 09:30 p.m. Register
Service Request Flow and Best Practices All English Sep 12, 05:30 a.m. Sep 12, 11:30 a.m. Sep 12, 05:30 p.m. Register
      Sep 12, 01:30 p.m. Sep 12, 07:30 p.m. Sep 13, 01:30 a.m. Register
      Sep 27, 01:30 p.m. Sep 27, 07:30 p.m. Sep 28, 01:30 a.m. Register
    French Sep 12, 10:30 a.m. Sep 12, 04:30 p.m. Sep 12, 10:30 p.m. Register
    Portuguese Sep 12, 09:30 a.m. Sep 12, 03:30 p.m. Sep 12, 09:30 p.m. Register
    Spanish Sep 16, 11:30 a.m. Sep 16, 05:30 p.m. Sep 16, 11:30 p.m. Register

You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.


Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.

Topic Target Audience Language Play
Premier Support Entitlement All Customers English Play
Lifetime Support Policy All Customers English Play
Mobile My Oracle Support All Customers English Play
My Oracle Support Overview All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization All Customers English Play
PowerViews All Customers English Play
Service Request Create & Update All Customers English Play
Service Request Management Best Practices All Customers English Play
Knowledge Searching and Browsing All Customers English Play
Customer User Administration All Customers English Play
My Oracle Support Community All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play

If you have further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.

Tuesday Jul 30, 2013

One Stop Shop for EBS Product Information!

The entourage over at the EBS Proactive Support team has put together a great collections of PICs (Product Information Centers).  Allow Support to take the heavy lifting from datamining our knowledge base and use the PICs as a starting point.

Check out some of the EBS Product Information Centers…

Application Technology Group (ATG) Product Information Center (PIC) (Doc ID 1160285.1)

Oracle BI Publisher (BIP) Product Information Center (PIC) (Doc ID 1338762.1)

Concurrent Process – Product Information Center (PIC) (Doc ID 1304305.1)

E-Business Suite: Oracle Workflow (WF) Product Information Center (PIC) (Doc ID 1320509.1)

Information Center: E-Business Suite Utilities (Cloning, Autoconfig, Patching) (Doc ID 1375925.2)

Oracle E-Business Suite iSetup Product Information Center (PIC) (Doc ID 1551167.2)

Information Center: Application Management Pack for Oracle E-Business Suite (AMP) (Doc ID 1542043.2)

E-Business Suite – Technology Stack : Navigation (landing) Page (Doc ID 1480550.1)

·         Overview: EBS Technology Stack Secure Socket Layer (SSL) (Doc ID 1478637.2)

·         Overview: EBS Technology Stack OID and SSO and OAM (Doc ID 1461465.2)

·         Overview: EBS Technology Stack Webcenter Portal (Doc ID 1462203.2)

·         Overview: EBS Technology Stack Oracle Virtual Machine Templates (Doc ID 1462696.2)

·         Overview: EBS Technology Stack Discoverer (Doc ID 1466177.2)

·         Overview: EBS Technology Stack iAS Webserver (Doc ID 1463141.2)

·         Overview: EBS Technology Stack Java (Doc ID 1462263.2)

·         Overview: EBS Technology Stack Framework (Doc ID 1478639.2)

·         Overview: EBS Technology Stack Forms (Doc ID 1411953.2)

·         Overview: EBS Technology Stack Reports (Doc ID 1478635.2)

·         Overview: EBS Technology Stack Database and RAC (Doc ID 1463217.2)

Friday Jul 12, 2013

AMP'd at Americas Cup and Oracle Team USA

If you're not aware of the America's Cup.  Check it out. If you're not a fan of sailing - you will become one instantly.  Be sure to cheer on the reigning champs - Oracle Team USA.  If you're in the San Francisco area between now and September 21st, you must get down to America's Cup Park, stroll through the pavilions, get yourself some AC gear and watch the races from the pier. (Did I mention that access to AC Park is FREE?) Go! Take the family.  Spend some time hanging out and watch extreme performance boats and world class sailors race at unprecedented speeds!  This stuff is addictive.

I had the privilege of touring basecamp for Oracle TeamUSA and then walking around Americas Cup Park.  Excited doesn't even begin to describe the awesome-ness of the tour of where the AC72 boats are kept, where the team trains and where the immense entourage of staff, engineers and support personnel keep things moving.....extreme performance at their finest.


Many thanks to Elizabeth Murphy, Oracle Marketing Producer and also to Danielle Verbin for taking time to show me around.  It was exhilarating.

Wednesday Jun 12, 2013

Fusion Applications Social Relationship Management (SRM) Community is Live!!

A new community centered on Social Relationship Management is available in My Oracle Support Communities (MOSC)

The goal of this community is to connect technical and functional users of Oracle SRM products in a collaborative forum. We have provided useful and informative content to help guide new and experienced users in the implementation and use of the SRM products.

Our SRM Video Training Library features a number of short videos designed to bring the user up to speed on the most popular features in SRM. We also feature a  Frequently Asked Questions section by categories, intended to provide additional guidance. Be sure to visit the  Product Specific section, which includes links to SRM Product documentation including what's new with SRM, How-To documents and overviews of every aspect of SRM, and more.

Finally, we encourage you to post your questions and/or start discussions by posting a thread in our SRM Discussions section. Our knowledgeable and helpful community moderators will respond promptly to your questions and find the best resources to provide needed information. We also encourage you to look at the existing discussion threads as these may provide ready answers for your questions even before you ask.

We hope you find the information posted in the Fusion Applications SRM community to be valuable, and we look forward to your membership and active participation!

Monday Jun 10, 2013

Get Proactive Essentials - Oracle Cloud Support

Get the Essentials in Just 30 Minutes

Join us for a live webcast on Oracle Cloud Support and learn from an Oracle Support expert on how to maximize your benefit from Oracle Cloud Support. You’ll learn how to get the answers and solutions you need.

Discover Oracle Cloud Support through:


An Introduction to the Oracle Cloud Portal.


Best practices for working effectively with Oracle Cloud Support


Instructions for creating service requests for faster turnaround

Get Proactive Essentials Webcasts provide


Q&A time for Oracle Cloud Support related questions


Quick reference guide


Answers in My Oracle Support Community’s support moderated discussion

Register now for the Get Proactive Essentials: Oracle Cloud Support webcast




Delivery Time

Choose Session

Thursday, 13 June



US EDT 11:00 a.m.
US PDT 8:00 a.m.
London 4:00 p.m.
Paris 5:00 p.m.

Register Now

Thursday, 20 June



US EDT 9:00 a.m.
US PDT 6:00 a.m.
London 2:00 p.m.
Paris 3:00 p.m.

Register Now

Thursday, 27 June



US EDT 5:00 a.m.
US PDT 2:00 a.m.
London 10:00 a.m.
Paris 11:00 a.m.

Register Now

Use the world clock website to convert times to your local time zone

Additional Get Proactive Resources


Contact the “Get Proactive” Team

Thursday May 16, 2013

Some MOS Updates and Changes

Here are a few updates that you should be aware of in case you haven't read your news within your MOS Dashboard.

New to My Oracle Support - See Service Request Updates in Email
Support implemented one of the most customer requested features, giving users the ability to receive Service Request (SR) update details within the body of the update notification email. Previously when you received a Service Request update email notification, you were required to log into My Oracle Support to view the update details entered by the support en gineer. Visit Article ID 1543136.1 to learn how to activate this new feature.

Changes to IP Address for may affect ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, and VOP
If you have installed ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, or VOP software, you may need to make a change in your network configuration to accommodate the IP address change for that was implemented on May 10, 2013. Please review Document ID 1338575.1 for details.

MOS Release 6.5 Feature - Chat NOT available
This feature within the release notes is NOT available at this time.  The chat feature enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
It will be available in a future release. Sorry to tease you.

YOU are my customer!  Have a wonderful week.

-Chris Warticki
Global Customer Management, Support Specialist & Edu-Train-er

Wednesday May 15, 2013

ECEMEA Drop In and Learn - Your invitation from Oracle Support

Here’s an easy way to make sure you’re making the most of the support available under your Oracle service contract: our regular Drop In And Learn events.

Drop In And Learn sessions are short, informal, and free of charge. They allow you to talk to Oracle Support staff face to face, find out more about the support available and get answers to the questions that matter to you. Topics discussed so far have included My Oracle Support, making Auto Service Requests and using Proactive Support more effectively.

The sessions will be happening every month in your local Oracle offices and last no more than couple of hours.

Attendance *
Tues 4th June 16:00 Oracle Office, Vienna I plan to attend
Wed 5th June 14:00 Oracle Office, Zagreb I plan to attend
Wed 5th June 16:00 Oracle Office, Prague I plan to attend
Wed 3rd July 16:00 Oracle Office, Prague I plan to attend
Wed 5th June 11:00 Oracle Office, Cairo  
Wed 3rd July 11:00 Oracle Office, Cairo  
June - TBD   Oracle Office, Tallinn  
July - TBD   Oracle Office, Tallinn  
Wed 5th June 14:00 Oracle Office, Athens  
Wed 3rd July 14:00 Oracle Office, Athens  
Wed 5th June 09:00 Oracle Office, Budapest I plan to attend
Wed 3rd July 09:00 Oracle Office, Budapest I plan to attend
Wed 5th June 16:00 Oracle Office, Almaty  
Wed 3rd July 16:00 Oracle Office, Almaty  
Wed 5th June 09:00 Oracle Office, Nairobi I plan to attend
Wed 3rd July 16:00 Oracle Office, Nairobi I plan to attend
Mon 20th May 16:00 Oracle Office, Riga  
June - TBD   Oracle Office, Riga  
July - TBD   Oracle Office, Riga  
June - TBD   Oracle Office, Vilnius  
July - TBD   Oracle Office, Vilnius  
Wed 5th June 11:00 Oracle Office, Lagos I plan to attend
Wed 3rd July 16:00 Oracle Office, Lagos I plan to attend
Wed 5th June 09:00 Oracle Office, Warsaw I plan to attend
Wed 3rd July 09:00 Oracle Office, Warsaw I plan to attend
Wed 5th June 15:00 Oracle Office, Bucharest  
Wed 3rd July 15:00 Oracle Office, Bucharest  
Wed 5th June 15:00 Oracle Office, Moscow  
Wed 10th July 15:00 Oracle Office, Moscow  
Mon 3rd June 15:00 Oracle Office, Riyadh  
Mon 1st July 15:00 Oracle Office, Riyadh  
Wed 5th June 14:00 Oracle Office, Ljubljiana I plan to attend
Wed 19th June 16:00 Oracle Office, Bratislava  
Wed 5th June 15:00 Oracle Office, Johannesburg  
Wed 3rd July 15:00 Oracle Office, Johannesburg  
Wed 5th June 15:00 Oracle Office, Istanbul  
Wed 3rd July 15:00 Oracle Office, Ankara  
Wed 3rd July 10:00 Oracle Office, Dubai I plan to attend
June - TBD   Oracle Office, Kiev  
July - TBD   Oracle Office, Kiev

We look forward to seeing you there.

Your local Oracle Support team.

Set the agenda
Let us know what aspects of Oracle Support you want to learn about − and we’ll put them on our agenda.
Email us with your topic suggestions

Wednesday May 08, 2013

That Brazilian Sensation - Customer Spotlight

I met with a couple of our fantastic customers in Sao Paulo a couple of weeks ago. I wanted to highlight them in the following blog article.

The first is Telefonica|Vivo. Telefonica SA is a Spain-based company active in the telecommunications and digital services sectors. The Company operates through three business segments: Telefonica Latin America, Tefonica Europa, and Others. It provides public and private telecommunication, media and entertainment services; under such brands as Telefonica, Movistar, O2 and Vivo, among others.

Telefonica is a loyal Oracle customer with many Oracle products in use.

A group of us from Oracle met with Daniel and Jorge from Telefonica and provided us with a tour of their data center. Pictured below is the group from Oracle and Telefonica (from left to right: Selma Snaider and Erivaldo Sousa (Oracle), Jorge and Daniel Soares de Barros (Telefonica), and Lauren Diehl (Oracle). (used with permission)

It was an amazing experience to be provided a tour of their data center. Below is a photo of their operations center along with the build-out of an additional 23,000 sq meter wing for increased capacity. (used with permission)

Many thanks to Daniel and Jorge for the tour. It was fantastic.

My second customer introduction was with Odebrecht. The company consists of diversified businesses catering to engineering and construction, investments in infrastructure and energy, industry, and supporting institutions sectors through its subsidiaries. The company holds expertise in the areas of energy, industrial engineering, infrastructure, oil and gas, real estate developments, environmental engineering, transportation and logistics, defense and technology, chemical and petrochemical, ethanol and sugar production, and investments and holdings, among others. Odebrecht operates along with its subsidiaries in several countries across the Americas, Europe, Middle East and Asia. Odebrecht is headquartered in Salvador, Brazil.

Odebrecht is another loyal Oracle customer with a very large Oracle product footprint.

Our Oracle team met with Alexsandre Bisetto during lunch and sat down in order to talk about current account team successes and related support opportunities.

Thank you Alexsandre for spending time with us.

I thoroughly enjoy getting to meet our customers no matter where I travel. Most of all, l like hearing about how our customers are using Oracle products to run their businesses. It makes me proud to work for a global company helping other global companies like those mentioned, succeed.

Finally, I met with an amazing Oracle team of Support Account Managers and staff (below) at our Sao Paulo office and facilitated a successful workshop. I look forward to my next visit.

Tuesday Apr 23, 2013

Event Recap: Dallas Customer Support Day

Proactive Support is still a priority.  Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission.  The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office.  I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.

Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1

The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop.  The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.

Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)

Thanks to all of our customers for attending.  It was a pleasure meeting all of you.

-Chris Warticki
Global Customer Management

Tuesday Apr 16, 2013

Adopt: Java Applet & Web Start - Code Signing

Today, Oracle plans to deliver a new Java CPU release, Oracle Java SE 7 Update 21 (Java SE 7u21), which will deliver new security features and remediation. Most significant is a strong recommendation that all Java applets and Web Start Applications using the Java plug-in to run in browsers should be signed with a trusted certificate for the best user experience.


Application code signing provides numerous security benefits to users. Java supports code signing, and now Java SE 7u21 introduces changes to security levels on the security slider within the Java Control Panel. Specifically, all Java code executed within the client’s browser will prompt the user. The type of dialog messages the user sees depends upon the risk factors.

  • Low-risk scenarios present a very minimal dialog and include a checkbox to not display similar dialogs by the same vendor in the future.
  • Higher risk scenarios, such as running unsigned jars, will require more user interaction given the increased risk.

The Java Applet & Web Start - Code Signing is encouraged for all customers to adopt.

Friday Apr 12, 2013

Oracle Business Intelligence Certifications

Did you know the Oracle Business Intelligence Certifications are uploaded and available on My Oracle Support (MOS) from the Certifications tab? You can also download the Oracle Business Intelligence Certification Matrix from OTN - Oracle Fusion Middleware Supported System Configurations:

·         OBIEE Certification Matrix posted under:
System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 ( ( xls)

·         OBIEE 11gR1 Certification Matrix posted under:            System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 ( ( xls)

Thursday Apr 11, 2013

EBS Diagnostics Overview & Troubleshooting WebCast

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – April 2013

EBS Diagnostics Overview & Troubleshooting

In this session 2 Support Engineers will give you an overview of the Diagnostics available in the E-Business Suite and they will give you some diagnostic and troubleshooting advises out of their experience dealing with SRs around the Diagnostics.

Agenda :

·         What are EBS Diagnostics ?

·         Useful EBS Technology Diagnostics (Top 5 ?)

·         Diagnostics Demonstration

·         How to verify EBS Diagnostics ?

·         Troubleshooting Diagnostics

·         RDA - How to automatically check OS prerequisites for EBS?

·         Q&A

We are driving 2 sessions at the same day now, to give our attendees globally the chance to join the session, which fits best for their timezone.

Date : Tuesday, 23rd April 2013

EMEA Session :

o   at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia

o   Details & Registration : Note 1536693.1

o   Direct link to register in WebEx

US Session :

o   at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

o   Details & Registration : Note 1536704.1

o   Direct link to register in WebEx

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Wednesday Apr 10, 2013

Do-NOT-Read-Me Notes: MOS 6.5 Update

Who reads the read-me's anyway? Right?  Therefore, here's some very important and useful information.  Enhancements & Known Issues for My Oracle Support release 6.5

Chat Feature

My Oracle Support now provides a chat feature that enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.

Service Request Details by Email

You will receive an email notification when an update is made to an SR for which you are listed as a primary or alternate contact. By default, the notification contains a link to the SR sign in My Oracle Support page where you can view the SR details. You can choose to receive the details of the SR update in email (and not just the link to the SR log). When you choose to receive SR details within the notification email, this preferences applies to all of the Support Identifiers (SIs) in your profile. Currently, this feature is available for SRs created in English only. SRs created in other languages may not receive updates in email. Your Customer User Administrator (CUA) must enable an SI for this email feature to allow you to receive the SR details within the notification email.
DO NOT read the following document if you don't want to use this feature!
Oracle Support Document 1543136.1 (Service Request Email Update Notification Enhancement ) can be found at:

Search for Sun Patches

When searching for Sun patches in the 6-2 format, you can use an asterisk (*), the percent sign ( %), or nothing after the - as wildcards in the form XXXXXX-* , XXXXXX-%, or XXXXXX-, for example: 112233-*, 112233-%., or 112233-.


If you are the administrator of an SI, you can:

  • Change the name of the SI
  • Add a user from one SI to another SI

Monday Apr 08, 2013

What’s New with Role-Based Access Control (RBAC)?

Review the New Whitepaper that illustrates two main ways to implement security in Oracle E-Business Suite: “traditional” Oracle E-Business Suite responsibility-based security (usually referred to as “function security”) and Role-Based Access Control (RBAC). Details are listed in Function Security and Role-Based Access Control (RBAC) in Oracle E-Business Suite (Doc ID 1537100.1)

Click the picture below for more information:

Thursday Apr 04, 2013

NEW YouTube Channel for Oracle E-Business Suite!

We have videos on this YouTube channel that has a strategic and functional focus on EBS topics. Check out the New video discussing the E-Business Suite's latest Strategy and Roadmap presented by Cliff Godwin, Senior Vice President!

You and your business users can subscribe to this channel to get updates on a variety of functionally-oriented EBS topics.

Wednesday Apr 03, 2013

Concurrent Processing - CP Analyzer for E-Business Suite

For a complete view of your Concurrent Processing take a look at the CP Analyzer!  Doc 1411723.1  has the script to download and a 9 min video.

The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.

This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome.


  • Ø  E-Business Applications Concurrent Processing Analyzer Overview
  • Ø  E-Business Applications Concurrent Request Analysis
  • Ø  E-Business Applications Concurrent Manager Analysis
  • Ø  Identifies Concurrent System Setup and configurations
  • Ø  Identifies and recommends Concurrent Best Practices
  • Ø  Easy to add Tool for regular Concurrent Maintenance
  • Ø  Execute Analysis anytime to compare trending from past outputs

Feedback welcome!

Brought to you by the EBS ATG Proactive Support Team

Tuesday Apr 02, 2013

OAM certification with EBS 11i

What’s going on with Oracle Access Manager 11.1.2 and EBS?
Oracle Access Manager 11.1.2 is certified with EBS 11i!



Monday Apr 01, 2013

Middleware Certification Community now on MOS

This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.
We hope you have a great experience here, easily finding what is needed to address your certification concerns.

Post your Middleware product certification question to this community, there is no need to create a Service Request.

We encourage you to post your certification questions in our Middleware Certification community. Building rich content in our community will benefit all who use it: finding answers faster, saving valuable time, and increasing productivity.

Thank-you for your participation - your contribution will be the key for growing this Community!

Friday Mar 01, 2013

Windows 8 & IE 10 Certification Plans?


What are the Plans for Certifying them with E-Business Suite?



Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services


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