By Cwarticki-Oracle on Sep 27, 2013
The combo of OpenWorld and the America's Cup was epic! This was sooo Ellison-esque. Every customer I spoke with had an amazing time. See you next year.
Here is all the information from my session on Best Practices for Supporting & Managing Oracle Database. The information below is applicable to all users of our products. Take advantage of all of it. It's all included as part of your Premier Support Investment.
Top Reasons for Creating Service Requests
Find it, the First time, FAST!
Research Efficiencies using the Knowledge Base
Diagnostics, Tools & Resources
Get Proactive Portfolio
Database Upgrade Advisors
Database Patching Advisors
Expand Your Circles of Influence
Oracle Technology Network Forums
–Oracle DB/EM Troubleshooting
Important Support Resources
Discover more about Get Proactive: http://www.oracle.com/goto/proactivesupport
MOS Community: Learning Path
Product Information Center (PIC):Database Install, Upgrade and Migration
To the many that attended my session, THANK YOU very much.
See you soon
Global Customer Management
If you're OpenWorld this week: Check these out.
Best Practices for Upgrading to Oracle E-Business Suite 12.1.3 [CON8796]
Monday, Sep 23, 10:45 AM - 11:45 AM - Moscone West - 3016
Best Practices for Maintaining Oracle E-Business Suite 12 [CON8289]
Thursday, Sep 26, 12:30 PM - 1:30 PM - Moscone West - 3016
Oracle’s Upgrade Advisor Helps Customers Move to Oracle E-Business Suite 12 [CON8281]
Wednesday, Sep 25, 3:30 PM - 4:30 PM - Moscone West - 3018
Take a look at some documents that will provide you information on how to Reduce your Upgrade downtime?
Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.
Seven new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives--will help answer how do we get there from here?
During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.
Do you need to optimize your data center to speed innovation? Are you considering cloud computing? Are you deploying a new HCM, business analytics or multi-level security solution? Maybe a new customer experience or modern marketing initiative is on your short-list. If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes.
Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracale OpenWorld has to offer.
Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.
While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:
Stars Bar open daily @ Moscone West, Lobby Level 2. More details here.
- Oracle Platinum Services: Extreme Support for Engineered Systems
- Oracle E-Business Suite - Preventing Problems at Period Close
- Oracle Database 12c – Upgrade Tips from Oracle Support
- And many more! Check the schedule here.
Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!
In appreciation for his work in answering questions posted by other Community members, Brian Peasland received a free Oracle OpenWorld Pass from My Oracle Support Community. Brian is an active member of the Oracle Database communities and has achieved the Guru Level of recognition through his participation.
Brian works as the lead DBA for NAU Country Insurance in Fargo, ND and has been involved with database administration for over 13 years. The products he uses most are Oracle DB, enterprise edition with partitioning on Oracle rack and data guard. He also often uses Oracle SQL developer and Enterprise Manager.
Brian participates in the Community three or four times a day, reviewing areas that are of interest to him from the previous day. The Community gives him an opportunity to interact and work directly with Oracle employees, and he has developed relationships with engineers on Oracle Enterprise Manager. “I like that the Community is only for Oracle customers, which helps the community stay at a professional level”. Brian also says that by answering other people’s questions, he finds that his own knowledge increases because it helps him to better understand and apply the information himself.
He encourages other DBAs to get involved early in using the Community and at some point try answering others posts. All the top DBAs he knows participate in a community in some form or another. This probably is not a coincidence.
Meet Brian and other Community members at the My Oracle Support Community Meet Up event. Register now to get your free invitation and all the details. We look forward to meeting you!
Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?
More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.
Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Lobby Level 2.
See Oracle support tools in action at one of our demos.
View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!
Many people have asked if I'll be at this year's OpenWorld and the answer is YES! After a few year hiatus, I'm back at the big shOOW and looking forward to meeting many of you in person. Thanks for following my blog and Twitter posts.
I'll be speaking under one of the many Oracle Services and Support sessions. I'm delivering a session on Monday at 3:15pm on Best Practices for Supporting and Maintaing Oracle Database. Even though this session is listed under the Database track, I want to invite any user of any of our products to attend. This session is applicable to EVERYONE that uses Oracle Products and Oracle Support. This hands-on power session showcases eight habits of highly successful Oracle Support customers. The session includes recommendations that help you get the most out of Oracle Database by taking full advantage of the Oracle tools and resources available through Oracle Support.
There are many don't miss sesssions - Don't miss this one! Pre-registration numbers are high already. Get yourself a seat.
In addition, I'll be hanging around the Oracle Support STARS bar (Moscone West, Lobby Level 2) with a host of other Oracle Support Experts.
Find Answers: Ask the stars of Oracle Support your toughest questions
Get Proactive: Discover powerful new proactive support tools
Level Up: Maximize system availability with advanced services
Win Prizes: Attend a 10-minute mini-briefing for your chance to win
Finally, there is a MOS Community Meetup Event, Monday night 6:30-9:30. Join us for appetizers, beverages and some networking. Register here.
You can follow all the 'haps' on my Twitter feed. I look forward to meeting you.
Global Customer Management
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support.
Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule.
|Webcast||Product Line||Language||US Eastern||Central Europe||Singapore||Register|
|Customer User Administration||All||English||Sep 12, 01:30 p.m.||Sep 12, 07:30 p.m.||Sep 13, 01:30 a.m.||Register|
|Sep 18, 10:00 a.m.||Sep 18, 04:00 p.m.||Sep 18, 10:00 p.m.||Register|
|Sep 19, 01:30 p.m.||Sep 19, 07:30 p.m.||Sep 20, 01:30 a.m.||Register|
|Oct 03, 01:30 p.m.||Oct 03, 07:30 p.m.||Oct 04, 01:30 a.m.||Register|
|French||Sep 04, 09:30 a.m.||Sep 04, 03:30 p.m.||Sep 04, 09:30 p.m.||Register|
|Portuguese||Sep 17, 09:30 a.m.||Sep 17, 03:30 p.m.||Sep 17, 09:30 p.m.||Register|
|Database Upgrade Essentials||Technology||English||Sep 18, 08:00 p.m.||Sep 19, 02:00 a.m.||Sep 19, 08:00 a.m.||Register|
|Sep 19, 10:00 a.m.||Sep 19, 04:00 p.m.||Sep 19, 10:00 p.m.||Register|
|Sep 19, 12:00 p.m.||Sep 19, 06:00 p.m.||Sep 20, 12:00 a.m.||Register|
|E-Business Suite Maintenance Wizard||Applications||English||Sep 18, 04:00 a.m.||Sep 18, 10:00 a.m.||Sep 18, 04:00 p.m.||Register|
|Sep 18, 12:00 p.m.||Sep 18, 06:00 p.m.||Sep 19, 12:00 a.m.||Register|
|Sep 18, 09:00 p.m.||Sep 19, 03:00 a.m.||Sep 19, 09:00 a.m.||Register|
|E-Business Suite Support Diagnostics||Applications||English||Sep 17, 04:00 a.m.||Sep 17, 10:00 a.m.||Sep 17, 04:00 p.m.||Register|
|Sep 17, 12:00 p.m.||Sep 17, 06:00 p.m.||Sep 18, 12:00 a.m.||Register|
|Sep 17, 09:00 p.m.||Sep 18, 03:00 a.m.||Sep 18, 09:00 a.m.||Register|
|Finding Answers in My Oracle Support||All||English||Sep 11, 09:30 a.m.||Sep 11, 03:30 p.m.||Sep 11, 09:30 p.m.||Register|
|Sep 11, 01:30 p.m.||Sep 11, 07:30 p.m.||Sep 12, 01:30 a.m.||Register|
|French||Sep 05, 10:30 a.m.||Sep 05, 04:30 p.m.||Sep 05, 10:30 p.m.||Register|
|Portuguese||Sep 18, 09:30 a.m.||Sep 18, 03:30 p.m.||Sep 18, 09:30 p.m.||Register|
|Spanish||Sep 12, 11:30 a.m.||Sep 12, 05:30 p.m.||Sep 12, 11:30 p.m.||Register|
|Hardware Support Best Practices||Systems||English||Sep 25, 09:30 a.m.||Sep 25, 03:30 p.m.||Sep 25, 09:30 p.m.||Register|
|Sep 25, 01:30 p.m.||Sep 25, 07:30 p.m.||Sep 26, 01:30 a.m.||Register|
|Introduction to Premier Support||All||English||Sep 10, 01:30 p.m.||Sep 10, 07:30 p.m.||Sep 11, 01:30 a.m.||Register|
|Sep 10, 09:30 p.m.||Sep 11, 03:30 a.m.||Sep 11, 09:30 a.m.||Register|
|French||Sep 10, 09:30 a.m.||Sep 10, 03:30 p.m.||Sep 10, 09:30 p.m.||Register|
|Portuguese||Sep 10, 09:30 a.m.||Sep 10, 03:30 p.m.||Sep 10, 09:30 p.m.||Register|
|Spanish||Sep 10, 11:30 a.m.||Sep 10, 05:30 p.m.||Sep 10, 11:30 p.m.||Register|
|My Oracle Support Basics||All||English||Sep 09, 01:30 p.m.||Sep 09, 07:30 p.m.||Sep 10, 01:30 a.m.||Register|
|Sep 10, 11:30 a.m.||Sep 10, 05:30 p.m.||Sep 10, 11:30 p.m.||Register|
|Sep 11, 09:30 p.m.||Sep 12, 03:30 a.m.||Sep 12, 09:30 a.m.||Register|
|French||Sep 09, 10:30 a.m.||Sep 09, 04:30 p.m.||Sep 09, 10:30 p.m.||Register|
|Oct 07, 10:30 a.m.||Oct 07, 04:30 p.m.||Oct 07, 10:30 p.m.||Register|
|Portuguese||Sep 11, 09:30 a.m.||Sep 11, 03:30 p.m.||Sep 11, 09:30 p.m.||Register|
|Spanish||Sep 11, 11:30 a.m.||Sep 11, 05:30 p.m.||Sep 11, 11:30 p.m.||Register|
|Oracle Cloud Support||All||English||Sep 11, 09:30 p.m.||Sep 12, 03:30 a.m.||Sep 12, 09:30 a.m.||Register|
|Sep 12, 11:00 a.m.||Sep 12, 05:00 p.m.||Sep 12, 11:00 p.m.||Register|
|Sep 19, 09:00 a.m.||Sep 19, 03:00 p.m.||Sep 19, 09:00 p.m.||Register|
|Sep 26, 05:00 a.m.||Sep 26, 11:00 a.m.||Sep 26, 05:00 p.m.||Register|
|Oct 03, 11:00 a.m.||Oct 03, 05:00 p.m.||Oct 03, 11:00 p.m.||Register|
|Oracle Configuration Manager Basics||All||Portuguese||Sep 25, 09:30 a.m.||Sep 25, 03:30 p.m.||Sep 25, 09:30 p.m.||Register|
|Service Request Flow and Best Practices||All||English||Sep 12, 05:30 a.m.||Sep 12, 11:30 a.m.||Sep 12, 05:30 p.m.||Register|
|Sep 12, 01:30 p.m.||Sep 12, 07:30 p.m.||Sep 13, 01:30 a.m.||Register|
|Sep 27, 01:30 p.m.||Sep 27, 07:30 p.m.||Sep 28, 01:30 a.m.||Register|
|French||Sep 12, 10:30 a.m.||Sep 12, 04:30 p.m.||Sep 12, 10:30 p.m.||Register|
|Portuguese||Sep 12, 09:30 a.m.||Sep 12, 03:30 p.m.||Sep 12, 09:30 p.m.||Register|
|Spanish||Sep 16, 11:30 a.m.||Sep 16, 05:30 p.m.||Sep 16, 11:30 p.m.||Register|
|Premier Support Entitlement||All Customers||English||Play|
|Lifetime Support Policy||All Customers||English||Play|
|Mobile My Oracle Support||All Customers||English||Play|
|My Oracle Support Overview||All Customers||English||Play|
|User Account Registration Process||All Customers||English||Play|
|My Oracle Support Customization||All Customers||English||Play|
|Service Request Create & Update||All Customers||English||Play|
|Service Request Management Best Practices||All Customers||English||Play|
|Knowledge Searching and Browsing||All Customers||English||Play|
|Customer User Administration||All Customers||English||Play|
|My Oracle Support Community||All Customers||English||Play|
|My Oracle Support Configuration Manager||All Customers||English||Play|
|Why Use The Configuration Manager In My Oracle Support||All Customers||English||Play|
|Patch Recommendations and Patch Plans||All Customers||English||Play|
|11g Upgrade Best Practices||Oracle Database||English||Play|
|EBS Patch Wizard Utility Training||E-Business Suite||English||Play|
|R12 Close Process & Reconciliation||E-Business Suite||English||Play|
|R12 Financials Upgrade||E-Business Suite||English||Play|
|R12 Payables||E-Business Suite||English||Play|
|Tales from the Performance Queue||JD Enterprise One||English||Play|
The entourage over at the EBS Proactive Support team has put together a great collections of PICs (Product Information Centers). Allow Support to take the heavy lifting from datamining our knowledge base and use the PICs as a starting point.
Check out some of the EBS Product Information Centers…
Application Technology Group (ATG) Product Information Center (PIC) (Doc ID 1160285.1)
Oracle BI Publisher (BIP) Product Information Center (PIC) (Doc ID 1338762.1)
Concurrent Process – Product Information Center (PIC) (Doc ID 1304305.1)
E-Business Suite: Oracle Workflow (WF) Product Information Center (PIC) (Doc ID 1320509.1)
Information Center: E-Business Suite Utilities (Cloning, Autoconfig, Patching) (Doc ID 1375925.2)
Oracle E-Business Suite iSetup Product Information Center (PIC) (Doc ID 1551167.2)
Information Center: Application Management Pack for Oracle E-Business Suite (AMP) (Doc ID 1542043.2)
E-Business Suite – Technology Stack : Navigation (landing) Page (Doc ID 1480550.1)
· Overview: EBS Technology Stack Secure Socket Layer (SSL) (Doc ID 1478637.2)
· Overview: EBS Technology Stack OID and SSO and OAM (Doc ID 1461465.2)
· Overview: EBS Technology Stack Webcenter Portal (Doc ID 1462203.2)
· Overview: EBS Technology Stack Oracle Virtual Machine Templates (Doc ID 1462696.2)
· Overview: EBS Technology Stack Discoverer (Doc ID 1466177.2)
· Overview: EBS Technology Stack iAS Webserver (Doc ID 1463141.2)
· Overview: EBS Technology Stack Java (Doc ID 1462263.2)
· Overview: EBS Technology Stack Framework (Doc ID 1478639.2)
· Overview: EBS Technology Stack Forms (Doc ID 1411953.2)
· Overview: EBS Technology Stack Reports (Doc ID 1478635.2)
· Overview: EBS Technology Stack Database and RAC (Doc ID 1463217.2)
If you're not aware of the America's Cup. Check it out. If you're not a fan of sailing - you will become one instantly. Be sure to cheer on the reigning champs - Oracle Team USA. If you're in the San Francisco area between now and September 21st, you must get down to America's Cup Park, stroll through the pavilions, get yourself some AC gear and watch the races from the pier. (Did I mention that access to AC Park is FREE?) Go! Take the family. Spend some time hanging out and watch extreme performance boats and world class sailors race at unprecedented speeds! This stuff is addictive.
I had the privilege of touring basecamp for Oracle TeamUSA and then walking around Americas Cup Park. Excited doesn't even begin to describe the awesome-ness of the tour of where the AC72 boats are kept, where the team trains and where the immense entourage of staff, engineers and support personnel keep things moving.....extreme performance at their finest.
Many thanks to Elizabeth Murphy, Oracle Marketing Producer and also to Danielle Verbin for taking time to show me around. It was exhilarating.
Here are a few updates that you should be aware of in case you haven't read your news within your MOS Dashboard.
New to My Oracle Support - See Service Request Updates in Email
Support implemented one of the most customer requested features, giving users the ability to receive Service Request (SR) update details within the body of the update notification email. Previously when you received a Service Request update email notification, you were required to log into My Oracle Support to view the update details entered by the support en gineer. Visit Article ID 1543136.1 to learn how to activate this new feature.
Changes to IP Address for transport.oracle.com may affect ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, and VOP
If you have installed ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, or VOP software, you may need to make a change in your network configuration to accommodate the IP address change for transport.oracle.com that was implemented on May 10, 2013. Please review Document ID 1338575.1 for details.
MOS Release 6.5 Feature - Chat NOT available
This feature within the release notes is NOT available at this time. The chat feature enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
It will be available in a future release. Sorry to tease you.
YOU are my customer! Have a wonderful week.
Global Customer Management, Support Specialist & Edu-Train-er
Here’s an easy way to make sure you’re making the most of the support available under your Oracle service contract: our regular Drop In And Learn events.
Drop In And Learn sessions are short, informal, and free of charge. They allow you to talk to Oracle Support staff face to face, find out more about the support available and get answers to the questions that matter to you. Topics discussed so far have included My Oracle Support, making Auto Service Requests and using Proactive Support more effectively.
The sessions will be happening every month in your local Oracle offices and last no more than couple of hours.
|Tues 4th June||16:00||Oracle Office, Vienna||I plan to attend|
|Wed 5th June||14:00||Oracle Office, Zagreb||I plan to attend|
|Wed 5th June||16:00||Oracle Office, Prague||I plan to attend|
|Wed 3rd July||16:00||Oracle Office, Prague||I plan to attend|
|Wed 5th June||11:00||Oracle Office, Cairo|
|Wed 3rd July||11:00||Oracle Office, Cairo|
|June - TBD||Oracle Office, Tallinn|
|July - TBD||Oracle Office, Tallinn|
|Wed 5th June||14:00||Oracle Office, Athens|
|Wed 3rd July||14:00||Oracle Office, Athens|
|Wed 5th June||09:00||Oracle Office, Budapest||I plan to attend|
|Wed 3rd July||09:00||Oracle Office, Budapest||I plan to attend|
|Wed 5th June||16:00||Oracle Office, Almaty|
|Wed 3rd July||16:00||Oracle Office, Almaty|
|Wed 5th June||09:00||Oracle Office, Nairobi||I plan to attend|
|Wed 3rd July||16:00||Oracle Office, Nairobi||I plan to attend|
|Mon 20th May||16:00||Oracle Office, Riga|
|June - TBD||Oracle Office, Riga|
|July - TBD||Oracle Office, Riga|
|June - TBD||Oracle Office, Vilnius|
|July - TBD||Oracle Office, Vilnius|
|Wed 5th June||11:00||Oracle Office, Lagos||I plan to attend|
|Wed 3rd July||16:00||Oracle Office, Lagos||I plan to attend|
|Wed 5th June||09:00||Oracle Office, Warsaw||I plan to attend|
|Wed 3rd July||09:00||Oracle Office, Warsaw||I plan to attend|
|Wed 5th June||15:00||Oracle Office, Bucharest|
|Wed 3rd July||15:00||Oracle Office, Bucharest|
|Wed 5th June||15:00||Oracle Office, Moscow|
|Wed 10th July||15:00||Oracle Office, Moscow|
|Mon 3rd June||15:00||Oracle Office, Riyadh|
|Mon 1st July||15:00||Oracle Office, Riyadh|
|Wed 5th June||14:00||Oracle Office, Ljubljiana||I plan to attend|
|Wed 19th June||16:00||Oracle Office, Bratislava|
|Wed 5th June||15:00||Oracle Office, Johannesburg|
|Wed 3rd July||15:00||Oracle Office, Johannesburg|
|Wed 5th June||15:00||Oracle Office, Istanbul|
|Wed 3rd July||15:00||Oracle Office, Ankara|
|Wed 3rd July||10:00||Oracle Office, Dubai||I plan to attend|
|June - TBD||Oracle Office, Kiev|
|July - TBD||Oracle Office, Kiev|
Set the agenda
Let us know what aspects of Oracle Support you want to learn about − and we’ll put them on our agenda. Email us with your topic suggestions
The first is Telefonica|Vivo. Telefonica SA is a Spain-based company active in the telecommunications and digital services sectors. The Company operates through three business segments: Telefonica Latin America, Tefonica Europa, and Others. It provides public and private telecommunication, media and entertainment services; under such brands as Telefonica, Movistar, O2 and Vivo, among others.
Telefonica is a loyal Oracle customer with many Oracle products in use.
A group of us from Oracle met with Daniel and Jorge from
Telefonica and provided us with a tour of their data center. Pictured below is the group from Oracle and
Telefonica (from left to right: Selma Snaider and Erivaldo Sousa (Oracle), Jorge and Daniel Soares de Barros (Telefonica), and Lauren Diehl (Oracle). (used with permission)
It was an amazing experience to be provided a tour of their data center. Below is a photo of their operations center along with the build-out of an additional 23,000 sq meter wing for increased capacity. (used with permission)
Many thanks to Daniel and Jorge for the tour. It was fantastic.
My second customer introduction was with Odebrecht. The company consists of diversified businesses catering to engineering and construction, investments in infrastructure and energy, industry, and supporting institutions sectors through its subsidiaries. The company holds expertise in the areas of energy, industrial engineering, infrastructure, oil and gas, real estate developments, environmental engineering, transportation and logistics, defense and technology, chemical and petrochemical, ethanol and sugar production, and investments and holdings, among others. Odebrecht operates along with its subsidiaries in several countries across the Americas, Europe, Middle East and Asia. Odebrecht is headquartered in Salvador, Brazil.
Odebrecht is another loyal Oracle customer with a very large Oracle product footprint.
Our Oracle team met with Alexsandre Bisetto during lunch and sat down in order to talk about current account team successes and related support opportunities.
Thank you Alexsandre for spending time with us.
I thoroughly enjoy getting to meet our customers no matter where I travel. Most of all, l like hearing about how our customers are using Oracle products to run their businesses. It makes me proud to work for a global company helping other global companies like those mentioned, succeed.
Finally, I met with an amazing Oracle team of Support Account Managers and staff (below) at our Sao Paulo office and facilitated a successful workshop. I look forward to my next visit.
Proactive Support is still a priority. Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission. The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office. I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.
Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1
The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop. The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.
Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)
Thanks to all of our customers for attending. It was a pleasure meeting all of you.
Global Customer Management
Today, Oracle plans to deliver a new Java CPU release, Oracle Java SE 7 Update 21 (Java SE 7u21), which will deliver new security features and remediation. Most significant is a strong recommendation that all Java applets and Web Start Applications using the Java plug-in to run in browsers should be signed with a trusted certificate for the best user experience.
Application code signing provides numerous security benefits to users. Java supports code signing, and now Java SE 7u21 introduces changes to security levels on the security slider within the Java Control Panel. Specifically, all Java code executed within the client’s browser will prompt the user. The type of dialog messages the user sees depends upon the risk factors.
The Java Applet & Web Start - Code Signing is encouraged for all customers to adopt.
Java Applet & Web Start - Code Signing (Oracle Technology Network FAQ)
E-Business Suite Applications Technology Group (ATG)
Advisor Webcast Program – April 2013
EBS Diagnostics Overview & Troubleshooting
In this session 2 Support Engineers will give you an overview of the Diagnostics available in the E-Business Suite and they will give you some diagnostic and troubleshooting advises out of their experience dealing with SRs around the Diagnostics.
· What are EBS Diagnostics ?
· Useful EBS Technology Diagnostics (Top 5 ?)
· Diagnostics Demonstration
· How to verify EBS Diagnostics ?
· Troubleshooting Diagnostics
· RDA - How to automatically check OS prerequisites for EBS?
We are driving 2 sessions at the same day now, to give our attendees globally the chance to join the session, which fits best for their timezone.
Date : Tuesday, 23rd April 2013
EMEA Session :
o at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia
o Details & Registration : Note 1536693.1
o Direct link to register in WebEx
US Session :
o at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern
o Details & Registration : Note 1536704.1
o Direct link to register in WebEx
If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.
Who reads the read-me's anyway? Right? Therefore, here's some very important and useful information. Enhancements & Known Issues for My Oracle Support release 6.5
My Oracle Support now provides a chat feature that enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
Service Request Details by Email
You will receive an email notification when an update is made to an SR for which you are listed as a primary or alternate contact. By default, the notification contains a link to the SR sign in My Oracle Support page where you can view the SR details. You can choose to receive the details of the SR update in email (and not just the link to the SR log). When you choose to receive SR details within the notification email, this preferences applies to all of the Support Identifiers (SIs) in your profile. Currently, this feature is available for SRs created in English only. SRs created in other languages may not receive updates in email. Your Customer User Administrator (CUA) must enable an SI for this email feature to allow you to receive the SR details within the notification email.
DO NOT read the following document if you don't want to use this feature!
Oracle Support Document 1543136.1 (Service Request Email Update Notification Enhancement ) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=1543136.1
Search for Sun Patches
When searching for Sun patches in the 6-2 format, you can use an asterisk (*), the percent sign ( %), or nothing after the - as wildcards in the form XXXXXX-* , XXXXXX-%, or XXXXXX-, for example: 112233-*, 112233-%., or 112233-.
If you are the administrator of an SI, you can:
Review the New Whitepaper that illustrates two main ways to implement security in Oracle E-Business Suite: “traditional” Oracle E-Business Suite responsibility-based security (usually referred to as “function security”) and Role-Based Access Control (RBAC). Details are listed in Function Security and Role-Based Access Control (RBAC) in Oracle E-Business Suite (Doc ID 1537100.1)
Click the picture below for more information:
For a complete view of your Concurrent Processing take a look at the CP Analyzer! Doc 1411723.1 has the script to download and a 9 min video.
The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.
This is a non-invasive script which provides recommended actions to be performed on the instance it was run on. For production instances, always apply any changes to a recent clone to ensure an expected outcome.
Brought to you by the EBS ATG Proactive Support Team
This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.
We hope you have a great experience here, easily finding what is needed to address your certification concerns.
We encourage you to post your certification questions in our Middleware Certification community. Building rich content in our community will benefit all who use it: finding answers faster, saving valuable time, and increasing productivity.
Thank-you for your participation - your contribution will be the key for growing this Community!
Java Runtime Environment 7u15 (a.k.a. JRE 7u15-b03) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 for Windows-based desktop clients.
Last week, Budapest, Hungary played host to a remarkable customer event, to which I was invited to speak on a host of topics including Support Best Practices, Proactive Support, Platinum Services and more. The Hotel Novotel Budapest Centrum was a fabulous location and served the needs of over 80 customers and employees in attendance.
The event agenda included a welcome by Irek Hytros, Oracle Sr. Director of Customer Management. Afterwards, Country Support Leader and Customer Service Manager, Izabella Gruhala delivered an interview (pictured right) with one of Hungary's first Platinum Services Customers, Tamas Benyi from ORFK (Hungarian Police Department). Tamas provided the audience with the deliverables, benefits and successes of being a Platinum Services Customer.
Thank You Tamas!
Additionally, there were sessions from Laszlo Kiraly (right) from Oracle Consulting Services and Istvan Gere (left) from Oracle University. Both provided fantastic information from both lines of business and really communicated the benefits provided by Oracle.
Sessions were conducted by myself on the Value of Oracle Support, a walk-through of My Oracle Support Best Practices, Proactive Support, Platinum Services and the Exadata Support model. Thanks for all the wonderful questions and audience participation. You helped to make this foreigner feel most welcome.
Overall it was a fantastic event attended by many, that without their participation would not have made it such a tremendous success. I had a privilege of speaking to several of our customers one-on-one. I met with Tamas Izsak from Oracle Partner AppWorks and representing the Hungarian Oracle Users Group, and also Laszlo Zoo, Oracle DBA/Developer from Invitel.
Thank you all for your loyalty and business. We appreciate our customers.
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".
Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.
Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services