By cwarticki on Apr 23, 2013
Proactive Support is still a priority. Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission. The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office. I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.
Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1
The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop. The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.
Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)
Thanks to all of our customers for attending. It was a pleasure meeting all of you.
Global Customer Management