Monday Apr 13, 2015

Request Support Management Attention (SR Attention)

In today's world, everybody wants the answer yesterday.  Everything seems to require immediate attention.  But, what is requesting support management attention all about? Do you have a Support delivery concern? Are your expectations not being met nor understood? Request for Support Management Attention will help.  The shortest path to least resistance regarding any technical service request is Support Management Attention – first and always.   Until you’ve spoken to a manager from Oracle Support, how does Oracle Support know where/when the service gap is and how to remedy it? 

Side note: (Escalation, formerly known as the Duty Manager Process, has always been defined as speaking with the manager where the Service Request resides.  Escalation has never meant immediate resolution.  It's not a check-box.  Escalation is not the solution, it's a component of the conversation.)  Does that surprise you? Read on.

Here’s how it works;

Step 1 - Insert the template below into the Service Request, including all **** lines. This will ensure correct visibility and content.
******************* Management Attention Request *******************
Reason for request, including business impact of the problem that requires management attention
Business or implementation milestone, critical date(s) (milestone date or resolve by date), along with the type of business or implementation milestone
Name of the customer requesting callback; contact information: phone number, pager, email address
******************* Management Attention Request *******************
Step 2 – Call the Global Support 800#.  You may choose #1 for Existing SR or #2 for New SR.
Step 3 – Request Support Management Attention. "The magical phrase that pays":  Here is my existing Service Request #, I would like to speak with and receive a callback from the Support Manager. This used to be called the Escalation/Duty Manager 9+ years ago.
Step 4 – Your contact information will be verified and the Support Manager will be identified and notified for callback. It’s not a hot-transfer. Oracle Support strives that the Support Manager shall respond with a sense of urgency and contact you back in 30 minutes or less.

Here’s what NOT to do:

  • Don't log a Severity 1 SR and then immediately request to speak to a Support Manager.  Give Support a chance to begin work.
  • Don’t choose the option to speak to the support engineer if your intending to speak with a manager.  Choosing that option will route you to the support engineer, or their voicemail.
  • Don’t call the 800# and request a Severity 1 or Severity increase. Severity 1 is reserved for production down 99% of the time.
  • Don’t update your Service Request to initiate escalation. This is not recommended. Oracle doesn’t have a batch job running to look for keywords in SRs. Call us!  Then, update your Service Request for your own documentation purposes.
  • Don’t call your sales team, account team, or anyone else in your rolodex of Oracle business cards. They can’t solve your technical problem. You might as well try posting to your Facebook friends. There’s no backdoor to this process.
  • Don’t request your support engineer to jump on some bridge call. Bridge calls are for managers to keep busy. Keep the technical team troubleshooting. The motto for bridge calls is; “When all is done and said, a whole lot more is said than ever done!” 
    • If you have such a requirement for a bridge call, the best practice is to document the SR with the bridge call information and then initiate Request for Support Management Attention.  Remember, the engineer is multi-tasking, they aren't waiting around to join a bridge call.  The Support Manager will respond and most likely even join the bridge call and then resource the issue as appropriate.

Here’s how it plays out:  DON’T HANG UP with any manager until you know these 3 things:

  • Management Contact:
    • Once identified, the Support Manager, for the team where the SR resides, will call you back to discuss the technical details and review the Service Request with you.
      • Don't hang up until you have the manager's contact information. (name, email address, office phone)
  • Action Plan:
    • Work up an agreed upon action plan (WHO is going to do WHAT, by WHEN)
    • At this time, discuss any concerns you have. (time to respond, time to resolve, technical direction, key milestones at risk, etc.) Nobody is getting in trouble here. Let us know how we can serve you better.
    • Discuss current status and if the situation deems escalated or not.
    • Discuss appropriate severity
    • As a customer, document the action plan in the Service Request.
      Document, “I just spoke to so-n-so and we agreed to the following”
      The support manager should be doing the same.
  • Communication Plan:
    • Know when the next follow-up will be. Is follow up necessary? Discuss it.

There are two things the Support Manager can do that nobody else in Oracle can - Support Managers have control of the resources and time of the support engineers. They may reassign it to someone else on the team. They may free up the time of the current engineer to devote more time to your problem. They will review what can and can’t be accommodated. That’s why you shouldn’t call anyone else.

If your boss asks you about that Service Request and you tell them that you requested Support Management Attention, remember that they can reply with; Oh, you requested management attention, then who did you speak too? What’s their name? Better yet, let’s contact them and find out the status of what we need to know. Or, come into my office and let’s crack open the Service Request and see the details of what you spoke about.

What if the Service Request has a Bug Associated with it?

Good question. While discussing your Action Plan, request from the Support Manager to coordinate a call with Development Management. Remove the engineers and developers from the mix and go direct to the managers who control both of these resources. Let Development Management know how this bug is affecting your business. That Development Manager will give it to you straight if a fix is feasible or not. Please don't do this for enhancement requests.  Utilize the UserGroups, the ER Voting System and associated CABs and SIGs.

What if I’ve done what you’ve prescribed and it didn’t work?

Nobody is perfect. Oracle strives to achieve 100% satisfaction.

Simply call the 800# again, state either the support manager you’ve spoken too isn’t able to help you, or the request for callback wasn’t returned, then request to speak to the next level of management (Sr. Manager, Director and then VP level, if necessary)

It should be that simple. Really, it is. As a former manager from Database support, we take a lot of pride in, and hold ourselves accountable to this valuable process.

Chris Warticki is member of the Global Customer Management team for Oracle Support Services
Tweeting @cwarticki

Tuesday Mar 03, 2015

My Oracle Support Essentials Webcasts - March

Oracle Product Support Advisor Webcasts
March 2015

shadow1

This Month:


Oracle Support Advisor Webcast Series for March 2015
shadow1
dial Dear Valued Support Customer,

We are pleased to invite you to our Advisor Webcast series for March 2015. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts;
If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Sincerely,
Oracle Support

shadow2
shadow3
pen March Featured Webcasts by Product Area:
Database Materialized view basics,architecture and internal working March 24
Enroll
E-Business Suite Overview of Accounting for Across Organization Transaction Cycles Part 3 of 3 March 10
Enroll
E-Business Suite Demantra, Are you importing Legacy data in Ascii flat files or Oracle Tables? March 11
Enroll
E-Business Suite Advanced Supply Chain Planning, Collaborative Planning, and iSupplier Flow and Demonstration March 12
Enroll
E-Business Suite Inventory Sales Order Flow and Troubleshooting – R12 March 18
Enroll
E-Business Suite Understanding &Troubleshooting Receipts APIs In Oracle Accounts Receivable March 19
Enroll
E-Business Suite Use of Forecasting in Enterprise Asset Management (eAM) March 19
Enroll
E-Business Suite Understanding Lead Times in Oracle Work In Process March 25
Enroll
JD Edwards JD Edwards World: Understanding Multi-Currency Intercompany Entries in A/P a! nd A/R March 10
Enroll
JD Edwards JD Edwards World A9.x Language Upgrade March 17
Enroll
JD Edwards JD Edwards EnterpriseOne: Overview of Voucher Match Automation March 18
Enroll
JD Edwards JD Edwards World: Introduction to Sleeper March 19
Enroll
JD Edwards JD Edwards World A9.3 Security - Play it Safe. Don’t let your Environment be a Target. March 24
Enroll
JD Edwards JD Edwards EnterpriseOne: Getting to know the NEW Distribution Mobile Applications (Introduction) March 31
Enroll
JD Edwards EnterpriseOne EnterpriseOne Table Conversion information and Troubleshooting for Upgrades March 3
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Working with Change Requests March 4
Enroll
JD Edwards EnterpriseOne Benefit Enrollment Fundamentals: Setting Up Enrollment Parameters, Dates Codes and Defining Eligibility March 11
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne:The 5 Essentials Keys To Understanding Fiscal/Anniversary Rollover (Leave Balance Rollover) March 25
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne Manufacturing Commitment Processing March 26
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JD Edwards World JD Edwards World: Overview of Payroll Journal Entries March 5
Enroll
Middleware WebLogic Server - リクエスト応答遅延の調査に必要な情報 (Japanese Only) March 11
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Middleware WebCenter Content 11g Clusters March 11
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PeopleSoft Enterprise PeopleSoft HCM Updates for the Affordable Care Act March 25
Enroll
PeopleSoft Enterprise Using PeopleSoft Update Manager (PUM): Top Topics March 31
Enroll
Hardware and Software Engineered to Work Together
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Wednesday Feb 11, 2015

My Oracle Support Essentials Webcasts - February

My Oracle Support Essentials Webcasts

February 2015

Webcast My Oracle Support Essentials – February 2015


Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support are available to you as Oracle Support user free of charge.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live My Oracle Support Essentials webcasts schedule.

LIVE WEBCASTS

Webcast Language US Eastern Central Europe Singapore Register
New Features in My Oracle Support 15.1 English Feb 09, 09:00 PM Feb 10, 03:00 AM Feb 10, 10:00 AM Register
Feb 10, 04:00 AM Feb 10, 10:00 AM Feb 10, 05:00 PM Register
Feb 10, 01:00 PM Feb 10, 07:00 PM Feb 11, 02:00 AM Register
French Feb 10, 05:30 AM Feb 10, 11:30 AM Feb 10, 06:30 PM Register
Portuguese Feb 10, 07:30 AM Feb 10, 01:30 PM Feb 10, 08:30 PM Register
Spanish Feb 10, 10:00 AM Feb 10, 04:00 PM Feb 10, 11:00 PM Register
New Rewards and Recognition Program for Oracle Community English Feb 26, 01:00 PM Feb 26, 07:00 PM Feb 27, 02:00 AM Register
Working Effectively with Support English Feb 24, 09:00 PM Feb 25, 03:00 AM Feb 25, 10:00 AM Register
Feb 25, 04:00 AM Feb 25, 10:00 AM Feb 25, 05:00 PM Register
Feb 25, 01:00 PM Feb 25, 07:00 PM Feb 26, 02:00 AM Register
French Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
Portuguese Feb 25, 08:30 AM Feb 25, 02:30 PM Feb 25, 09:30 PM Register
Spanish Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
Using My Oracle Support English Feb 10, 09:00 PM Feb 11, 03:00 AM Feb 11, 10:00 AM Register
Feb 11, 04:00 AM Feb 11, 10:00 AM Feb 11, 05:00 PM Register
Feb 11, 01:00 PM Feb 11, 07:00 PM Feb 12, 02:00 AM Register
French Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
Portuguese Feb 11, 07:30 AM Feb 11, 01:30 PM Feb 11, 08:30 PM Register
Spanish Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
Oracle Cloud Support English Feb 11, 09:00 PM Feb 12, 03:00 AM Feb 12, 10:00 AM Register
Feb 12, 04:00 AM Feb 12, 10:00 AM Feb 12, 05:00 PM Register
Feb 12, 01:00 PM Feb 12, 07:00 PM Feb 13, 02:00 AM Register
Spanish Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
Finding Answers in My Oracle Support English Feb 17, 09:00 PM Feb 18, 03:00 AM Feb 18, 10:00 AM Register
Feb 18, 04:00 AM Feb 18, 10:00 AM Feb 18, 05:00 PM Register
Feb 18, 01:00 PM Feb 18, 07:00 PM Feb 19, 02:00 AM Register
French Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
Portuguese Feb 12, 07:30 AM Feb 12, 01:30 PM Feb 12, 08:30 PM Register
Spanish Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
Using the My Oracle Support Community Platform English Feb 18, 09:00 PM Feb 19, 03:00 AM Feb 19, 10:00 AM Register
Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
Feb 19, 01:00 PM Feb 19, 07:00 PM Feb 20, 02:00 AM Register
Spanish Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
Service Request Flow and Best Practices English Feb 23, 09:00 PM Feb 24, 03:00 AM Feb 24, 10:00 AM Register
Feb 24, 04:00 AM Feb 24, 10:00 AM Feb 24, 05:00 PM Register
Feb 24, 01:00 PM Feb 24, 07:00 PM Feb 25, 02:00 AM Register
French Feb 24, 10:00 AM Feb 24, 04:00 PM Feb 24, 11:00 PM Register
Portuguese Feb 24, 08:30 AM Feb 24, 02:30 PM Feb 24, 09:30 PM Register
Spanish Feb 24, 10:00 AM Feb 24, 04:00 PM Feb 24, 11:00 PM Register
Customer User Administration English Feb 16, 09:00 PM Feb 17, 03:00 AM Feb 17, 10:00 AM Register
Feb 17, 04:00 AM Feb 17, 10:00 AM Feb 17, 05:00 PM Register
Feb 17, 11:00 AM Feb 17, 05:00 PM Feb 18, 12:00 AM Register
Spanish Feb 26, 10:00 AM Feb 26, 04:00 PM Feb 26, 11:00 PM Register
Understanding Support Identifier Groups English Feb 17, 12:00 AM Feb 17, 06:00 AM Feb 17, 01:00 PM Register
Feb 17, 01:00 PM Feb 17, 07:00 PM Feb 18, 02:00 AM Register
Spanish Feb 17, 10:00 AM Feb 17, 04:00 PM Feb 17, 11:00 PM Register

You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.

RECORDED TRAININGS

The following recorded My Oracle Support Essentials Webcasts can be viewed on demand.

Topic Language View
New Features in My Oracle Support 15.1 English View
Introduction to Premier Support English View
Using My Oracle Support English View
Oracle Cloud Support English View
Hardware Support Best Practices English View
Support Configuration Based Services Essentials English View
Finding Answers in My Oracle Support English View
Using the My Oracle Support Community Platform English View
Service Request Flow and Best Practices English View
Customer User Administration English View
Understanding Support Identifier Groups English View

HOW-TO TRAINING VIDEO SERIES

This collection of training videos and quick reference guides allow you to quickly learn in depth knowledge of the features of My Oracle Support in just a few minutes. Please refer to Note 603505.1 for the available topics and recordings.

If you have further questions, please contact us by submitting a question in Using My Oracle Support.
Hardware and Software Engineered to Work Together

Oracle Support

Copyright © 2015, Oracle. All rights reserved. Contact Us | Legal Notices | Privacy

Tuesday Jan 06, 2015

My Oracle Support Essentials Webcasts

My Oracle Support Essentials Webcasts

January 2015

Webcast My Oracle Support Essentials


Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. Available to you as an Oracle Support user free of charge, these seminars, available in multiple languages and in different time zones, help ensure you optimize the value offered by Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live My Oracle Support Essentials webcasts schedule.

LIVE WEBCASTS

Webcast Language US Eastern Central Europe Singapore Register
Customer User Administration English Jan 19, 09:00 PM Jan 20, 03:00 AM Jan 20, 10:00 AM Register
Jan 20, 04:00 AM Jan 20, 10:00 AM Jan 20, 05:00 PM Register
Jan 20, 11:00 AM Jan 20, 05:00 PM Jan 21, 12:00 AM Register
Spanish Jan 20, 10:00 AM Jan 20, 04:00 PM Jan 20, 11:00 PM Register
Finding Answers in My Oracle Support English Jan 20, 09:00 PM Jan 21, 03:00 AM Jan 21, 10:00 AM Register
Jan 21, 04:00 AM Jan 21, 10:00 AM Jan 21, 05:00 PM Register
Jan 21, 01:00 PM Jan 21, 07:00 PM Jan 22, 02:00 AM Register
French Jan 21, 10:00 AM Jan 21, 04:00 PM Jan 21, 11:00 PM Register
Portuguese Jan 21, 07:30 AM Jan 21, 01:30 PM Jan 21, 08:30 PM Register
Spanish Jan 21, 10:00 AM Jan 21, 04:00 PM Jan 21, 11:00 PM Register
Introduction to Premier Support English Jan 13, 09:00 PM Jan 14, 03:00 AM Jan 14, 10:00 AM Register
Jan 14, 04:00 AM Jan 14, 10:00 AM Jan 14, 05:00 PM Register
Jan 14, 01:00 PM Jan 14, 07:00 PM Jan 15, 02:00 AM Register
Spanish Jan 14, 10:00 AM Jan 14, 04:00 PM Jan 14, 11:00 PM Register
My Oracle Support Basics English Jan 14, 09:00 PM Jan 15, 03:00 AM Jan 15, 10:00 AM Register
Jan 15, 04:00 AM Jan 15, 10:00 AM Jan 15, 05:00 PM Register
Jan 15, 01:00 PM Jan 15, 07:00 PM Jan 16, 02:00 AM Register
French Jan 15, 10:00 AM Jan 15, 04:00 PM Jan 15, 11:00 PM Register
Portuguese Jan 15, 07:30 AM Jan 15, 01:30 PM Jan 15, 08:30 PM Register
Spanish Jan 15, 10:00 AM Jan 15, 04:00 PM Jan 15, 11:00 PM Register
Oracle Cloud Support English Jan 12, 09:00 PM Jan 13, 03:00 AM Jan 13, 10:00 AM Register
Jan 13, 04:00 AM Jan 13, 10:00 AM Jan 13, 05:00 PM Register
Jan 13, 01:00 PM Jan 13, 07:00 PM Jan 14, 02:00 AM Register
Spanish Jan 13, 10:00 AM Jan 13, 04:00 PM Jan 13, 11:00 PM Register
Service Request Flow and Best Practices English Jan 26, 09:00 PM Jan 27, 03:00 AM Jan 27, 10:00 AM Register
Jan 27, 04:00 AM Jan 27, 10:00 AM Jan 27, 05:00 PM Register
Jan 27, 01:00 PM Jan 27, 07:00 PM Jan 28, 02:00 AM Register
French Jan 27, 10:00 AM Jan 27, 04:00 PM Jan 27, 11:00 PM Register
Portuguese Jan 27, 07:30 AM Jan 27, 01:30 PM Jan 27, 08:30 PM Register
Spanish Jan 27, 10:00 AM Jan 27, 04:00 PM Jan 27, 11:00 PM Register
Support Configuration Based Services Essentials English Jan 27, 09:00 PM Jan 28, 03:00 AM Jan 28, 10:00 AM Register
Jan 28, 04:00 AM Jan 28, 10:00 AM Jan 28, 05:00 PM Register
Jan 28, 01:00 PM Jan 28, 07:00 PM Jan 29, 02:00 AM Register
Spanish Jan 28, 10:00 AM Jan 28, 04:00 PM Jan 28, 11:00 PM Register
Understanding Support Identifier Groups English Jan 20, 12:00 AM Jan 20, 06:00 AM Jan 20, 01:00 PM Register
Jan 20, 07:00 AM Jan 20, 01:00 PM Jan 20, 08:00 PM Register
Jan 20, 01:00 PM Jan 20, 07:00 PM Jan 21, 02:00 AM Register
Spanish Jan 20, 12:00 PM Jan 20, 06:00 PM Jan 21, 01:00 AM Register
Using the My Oracle Support Community Platform English Jan 21, 09:00 PM Jan 22, 03:00 AM Jan 22, 10:00 AM Register
Jan 22, 04:00 AM Jan 22, 10:00 AM Jan 22, 05:00 PM Register
Jan 22, 01:00 PM Jan 22, 07:00 PM Jan 23, 02:00 AM Register
Spanish Jan 22, 10:00 AM Jan 22, 04:00 PM Jan 22, 11:00 PM Register

You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.

RECORDED TRAININGS

The following recorded My Oracle Support Essentials Webcasts can be viewed on demand. You may refer to Note 603505.1 for other available topics and recordings.


Topic Language View
Customer User Administration English View
Finding Answers in My Oracle Support English View
Hardware Support Best Practices English View
My Oracle Support Basics English View
My Oracle Support New Features English View
Oracle Cloud Support English View
Service Request Flow and Best Practices English View
Support Configuration Based Services Essentials English View
Understanding Support Identifier Groups English View
Using the My Oracle Support Community Platform English View

If you have further questions, please contact us by submitting a question in Using My Oracle Support.
Hardware and Software Engineered to Work Together

Oracle Support

Copyright © 2015, Oracle. All rights reserved. Contact Us | Legal Notices | Privacy

Wednesday Dec 03, 2014

Oracle Support Advisor Webcasts Series for December


Dear Valued Support Customer,

We are pleased to invite you to our Advisor Webcast series for December 2014. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts;
If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Sincerely,
Oracle Support

shadow2
shadow3
pen December Featured Webcasts by Product Area:
Database Oracle Database 12c Patching New Features December 17
Enroll
Database Oracle Database中的Mutex - Mandarin only December 18
Enroll
E-Business Suite Get Proactive with Doc ID 432.1 December 9
Enroll
E-Business Suite Discrete Costing Functional Changes And Bug Fixes For 12.2.3 And 12.2.4 December 10
Enroll
E-Business Suite Rapid Planning: Enabling Mass Updates to Demand Priorities and Background Processing December 11
Enroll
E-Business Suite Order Management Corrupt Data and Data Fixes December 16
Enroll
E-Business Suite AutoLockbox Validation: Case Studies For Customer Identification & Receipt Application December 18
Enroll
E-Business Suite eAM Mobile App Overview and Product Tour December 18
Enroll
Fusion Applications Want to Learn more about how to Setup and Troubleshoot Email notifications in Fusion Applications? December 11
Enroll
Hyperion EPM Getting Started with Essbase Aggregate Storage Option - ASO 101 December 10
Enroll
JD Edwards EnterpriseOne 2014 Year-End Processing for US Payroll - How To Have A Successful Year-End December 4
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Canadian Year-End Processing for 2014 December 11
Enroll
JD Edwards EnterpriseOne JD Edwards World to EnterpriseOne Migration: Migration Plan and Conversions December 16
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne 2014 Year-End ESU Install for W2, T4 and 1099 December 17
Enroll
JD Edwards World JD Edwards World: 1099 Address Book setup and Guidelines Refresher 2014 December 2
Enroll
JD Edwards World JD Edwards World: A/P Ledger Method Refresher 2014 December 3
Enroll
JD Edwards World JD Edwards World: 1099 G/L Method Refresher 2014 December 4
Enroll
JD Edwards World JD Edwards World: Preparing for the 2014 W-2 Year-End Processing Season December 9
Enroll
JD Edwards World JD Edwards World: Reviewing Encumbrance Rollover (P4317) & Program Changes in Release A9.3 Update 1 December 9
Enroll
JD Edwards World JD Edwards World: Preparing for the 2014 Canadian T4 & Releve Year-End Processing Season December 10
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Middleware Tuxedo GWTDOMAIN的基本配置和常见问题 (Mandarin Only) December 16
Enroll
Middleware G1 Garbage Collector 早わかり (Japanese Only) December 17
Enroll
PeopleSoft Enterprise PeopleSoft Payroll for North America 9.2 (Product Image 9): New Capabilities December 2
Enroll
PeopleSoft Enterprise Tax Update 14-F General Information Session December 9
Enroll
PeopleSoft Enterprise PeopleSoft HCM Time & Labor Mobile Application, In-Memory Rules & Troubleshooting December 10
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PeopleSoft Enterprise PeopleSoft Payroll for North America – 2014 Year-End, Special Topics December 16
Enroll
PeopleSoft Enterprise PeopleSoft Process Scheduler and Report Distribution PeopleTools 8.54 New Features December 17
Enroll
Hardware and Software Engineered to Work Together
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Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

Thursday Nov 13, 2014

Oracle Support Advisor Webcast Series for November

We are pleased to invite you to our Advisor Webcast series for November 2014. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts;
If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Sincerely,
Oracle Support

shadow2
shadow3
pen November Featured Webcasts by Product Area:
Database Oracle Database 12.1 Support Update for Linux on System z November 20
Enroll
Database Oracle 12c: New Database Initialization Parameters November 26
Enroll
E-Business Suite Topics in Inventory Convergence and Process Manufacturing November 12
Enroll
E-Business Suite Oracle Receivables Posting & Reconciliation Process In R12 November 13
Enroll
E-Business Suite Respecting Ship Set Constraints Rapid Planning November 13
Enroll
E-Business Suite Overview of Intercompany Transactions November 18
Enroll
E-Business Suite Empowering Users with Oracle EBS Endeca Extensions November 20
Enroll
Eng System Oracle Exadata 混合列式压缩 (Oracle Exadata Hybrid Columnar Compression) - Mandarin only November 20
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Introduction and Demo on Multi Branch Plant MRP Planning (R3483) November 11
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne: 9.1 Enhancement - Inventory to G/L Reconciliation Process November 12
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Installation and setup of the Web Development client November 13
Enroll
JD Edwards EnterpriseOne Using JD Edwards EnterpriseOne Equipment Billing November 19
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne 2014 1099 Year End Refresher Webcast November 20
Enroll
JD Edwards World JD Edwards World - Localizacao Brazil- Ficha Conteudo de Importacao(FCI) (PORTUGUESE) November 18
Enroll
Middleware WLS どんな問い合わせもスムーズにすすむ最初の一歩 + 3 (Japanese Only) November 19
Enroll
Middleware WLS 管理服务器与被管服务器之间的通讯机制 (Mandarin Only) November 26
Enroll
Oracle Business Intelligence Using OBIEE with Big Data November 25
Enroll
PeopleSoft Enterprise Financial Aid Regulatory 2015-2016 Release 1 (9.0 Bundle #35) November 12
Enroll
PeopleSoft Enterprise PeopleSoft 1099 Update for 2014 - Get your Copy B’s out on time! November 13
Enroll
PeopleSoft Enterprise Payroll for North America – Preparing for Year-End Processing and Annual Tax Reporting November 19
Enroll

Friday Oct 10, 2014

October WEBCAST - Oracle Access Management 11g Integration with E-Business Suite

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – October 2014

October 2014 WEBCAST - Oracle Access Management 11g Integration with E-Business Suite

When :      Thursday October 16, 2014

                   at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

This one-hour advisor webcast is recommended for technical users, system administrators, Database Administrators, etc. who are planning to integrate the Oracle Access Management product in an E-Business Suite  Environment, to use Single-Sign-On.

Topics Included:

·         Oracle Identity and Access Management  11g – The Big Picture.

·         Oracle Access Manager  vs. Oracle Single Sign-On Server.

·         What is Oracle Access Manager 11g.

·         Evaluate the Current SSO Situation. 

   Build/New

   Migrate/Upgrade

·         Oracle Access Manager Certifications with the E-Business Suite.

·         Demonstration

·         Troubleshooting Oracle Access Manager 11g.

·         Q&A

Details & Registration : Note 1928382.1

Direct link to register for the Webcast.

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Thursday Sep 25, 2014

Drinks! Food! Fun! at the My Oracle Support Monday Mix Event at OpenWorld San Francisco

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29th from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center.

After a busy day at Oracle OpenWorld, take a break and unwind with your peers. Stop by and get to know the Oracle Support Engineers you depend on as well as key Oracle Support executives and developers over drinks and hors d’oevres. 

Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our website for more details. We’ll see you there!

Visit the Support and Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer.



 

Wednesday Sep 24, 2014

Behind the Screen with Oracle Support at OpenWorld San Francisco

Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:

  • Proactive Support Best Practices
  • Oracle Platinum Services
  • My Oracle Support Tips & Tricks
  • And many more!


The Support Stars Bar is open Monday, Tuesday and Wednesday in the Moscone West Exhibition Hall (Booths 3461 and 3908). More details here.


Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

See you there!

Monday Sep 22, 2014

OOW - Focus On Support and Services for Siebel CRM

 
Thursday, Oct 02, 2014

Conference Sessions

Customer Success Story: State of Michigan, MAGI Case Study
Beth Long, Project Manager, Cgi Technologies and Solutions Inc.
Sue Doby, Senior Director, Public Sector Consulting, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 1/2/3* CON2747
Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Friday Sep 19, 2014

OOW - Focus On Support and Services for Server, Storage and Solaris

 
Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312
Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313
Thursday, Oct 02, 2014

Conference Sessions

System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Thursday Sep 18, 2014

OOW - Focus On Oracle Support

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575
Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312
Composite Deployment in Oracle SOA Suite
Antonella Giovannetti, SOA Proactive Support Engineer, Oracle
11:30 AM - 12:15 PM Moscone South - 236 CON8568
Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266
Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313
Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323
System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325
Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314
Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478
Best Practices for Maintaining Primavera EPPM Solutions
Michael Kieffer, Senior Manager, Oracle
Mary Wiedenman, Sr. Program Manager, Oracle
2:30 PM - 3:15 PM Marriott Marquis - Salon 1/2/3* CON8576
Thursday, Oct 02, 2014

Conference Sessions

Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix happening Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. For more information, visit oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Wednesday Sep 17, 2014

Business Transformation: Getting from Here to There

New Oracle OpenWorld Sessions

Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.

Six new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives such as Cloud, Big Data and Analytics and Engineered Systems--will help answer how do we get from here to there.

During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.

Do you need to hear first-hand how customers are successfully moving to the Cloud (HCM, ERP and CX) in weeks with a proven, practical approach that creates value, drives down cost, and reduces risk? Are you trying to maximize what you’re getting from your current analytic solution? Would you like to enhance your customer experience as well as improve the productivity of employees with mobility? Is a private cloud initiative is on your short-list? If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes.

Learn More.


OOW - Focus On Support and Services for PeopleSoft

 
Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541
Wednesday, Oct 01, 2014

Conference Sessions

Leading Practices in a PeopleSoft 9.2 Upgrade
Bryan Moore, OMES
Michael Widell, Deputy Business Segment Director, OMES
Rick Humphress, Project Manager, Oracle
11:30 AM - 12:15 PM Intercontinental - Intercontinental B CON2871
Thursday, Oct 02, 2014

Conference Sessions

PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325
Is Your Organization Trying to Focus on an HCM Cloud Strategy?
Rich Isola, Sr. Practice Director, Oracle
Heather Mcaninch, Senior Client Executive HCM, Oracle
Ken Thompson, Sr. Practice Director, Oracle
1:15 PM - 2:00 PM Palace - Grand Ballroom CON7574
Thursday, Oct 02, 2014

Conference Sessions

Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Tuesday Sep 16, 2014

OOW - Focus On Support and Services for JD Edwards

 
Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Monday Sep 15, 2014

OOW - Focus On Support and Services for Fusion Apps/Fusion Middleware

 
Monday, Sep 29, 2014

Conference Sessions

Oracle ERP Cloud: Overview, Implementation Strategies, and Best Practices
Patricia Burke, Director, Oracle
5:00 PM - 5:45 PM Westin Market Street - City CON7288
Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Wednesday, Oct 01, 2014

Conference Sessions

Modernize Your Analytics Solutions
Rob Reynolds, Senior Director, Oracle
Hermann Tse, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
10:15 AM - 11:00 AM Moscone West - 3016 CON5238
Wednesday, Oct 01, 2014

Conference Sessions

Is Your Organization Trying to Focus on an ERP Cloud Strategy?
Patricia Burke, Director, Oracle
Bary Dyer, Vice President, Oracle
10:00 AM - 10:45 AM Westin Market Street - Concordia CON7614
Compensation in the Cloud: Proven Business Case
ARUL_SENAPATHI@AJG.COM ARUL_SENAPATHI@AJG.COM, Director, Global Oracle HRIS
Rich Isola, Sr. Practice Director, Oracle
Kishan Kasety, Consulting Technical Manager, Oracle
12:30 PM - 1:15 PM Palace - Gold Ballroom CON2709
Succession and Talent Review at Newfield Exploration
Blane Kingsmore, HRIS Manager, Newfield Exploration
Rich Isola, Sr. Practice Director, Oracle
Louann Weaver, Practice Director, Oracle
3:00 PM - 3:45 PM Palace - Gold Ballroom CON2712
Thursday, Oct 02, 2014

Conference Sessions

Oracle Sales Cloud: Overview, Implementation Strategies, and Best Practices
Tom Griffin, Sr. Principal Consultant, Oracle
Mary Wade, Solution Manager, Oracle
10:15 AM - 11:00 AM Moscone West - 2001 CON7331
Thursday, Oct 02, 2014

Conference Sessions

Is Your Organization Trying to Focus on a CX Cloud Strategy?
John Cortez, Principle Solutions Architect, Oracle
Won Park, Consulting Solution Director, Oracle
Mary Wade, Solution Manager, Oracle
11:30 AM - 12:15 PM Moscone West - 3009 CON7575
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Friday Sep 12, 2014

OOW - Focus On Support and Services for Enterprise Manager

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Taming the Wild West with Oracle Database Options
Mike Brotherton, JP Morgan Chase
Ashok Pandya, Consulting Solutions Director, Oracle
4:45 PM - 5:30 PM Intercontinental - Union Square CON3910
Wednesday, Oct 01, 2014

Conference Sessions

Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335
Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Thursday Sep 11, 2014

All Access Pass to Oracle Support

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?

More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

  • Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
  • Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3461.
  • See Oracle support tools in action at one of our demos.
View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!

OOW -Focus On Support and Services for Engineered Systems

Focus On Support and Services for Engineered Systems

Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Wednesday, Oct 01, 2014

Conference Sessions

Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313
Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335
Optimize Oracle SuperCluster with Oracle Advanced Monitoring and Resolution
Erik Carlson, Vice President IT, Jabil Circuit, Inc.
George Mccormick, Field Sales Representative, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 4/5/6* CON2388
Extreme Analytics with Oracle Exalytics
Phil Scott, Senior Principal Instructor, Oracle
9:30 AM - 10:15 AM Moscone West - 3016 CON8594
Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Wednesday Sep 10, 2014

OOW - Focus On Support and Services for EBS

Monday, Sep 29, 2014

Conference Sessions

Best Practices for Upgrading to Oracle E-Business Suite 12: Customer Insights
Damon Venger, Sr. IT Director, ERP Systems, Office Depot
Pamela Fisher Alexander, Consulting Senior Director, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8157
Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575
Upgrading to Oracle E-Business Suite 12.1.3: Tips from ADP
Mukarram Mohammed, DBA Manager, ADP
Ed Fleming, Director, ACS Service Management, Oracle
Sushil Motwani, Senior Principal Technical Account Manager, Oracle
5:15 PM - 6:00 PM Intercontinental - Grand Ballroom C CON5061
Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183
Wednesday, Oct 01, 2014

Conference Sessions

Is Your Organization Trying to Focus on an ERP Cloud Strategy?
Patricia Burke, Director, Oracle
Bary Dyer, Vice President, Oracle
10:00 AM - 10:45 AM Westin Market Street - Concordia CON7614
Compensation in the Cloud: Proven Business Case
ARUL_SENAPATHI@AJG.COM ARUL_SENAPATHI@AJG.COM, Director, Global Oracle HRIS
Rich Isola, Sr. Practice Director, Oracle
Kishan Kasety, Consulting Technical Manager, Oracle
12:30 PM - 1:15 PM Palace - Gold Ballroom CON2709
Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Succession and Talent Review at Newfield Exploration
Blane Kingsmore, HRIS Manager, Newfield Exploration
Rich Isola, Sr. Practice Director, Oracle
Louann Weaver, Practice Director, Oracle
3:00 PM - 3:45 PM Palace - Gold Ballroom CON2712
Thursday, Oct 02, 2014

Conference Sessions

Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829
Latin America Transformational Success Stories
Juan Gutierrez, GVP LAD Consulting, Oracle
1:15 PM - 2:00 PM Moscone West - 3004 CON7348
Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Tuesday Sep 09, 2014

OOW - Focus On Support and Services for Database

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Upgrading to Oracle E-Business Suite 12.1.3: Tips from ADP
Mukarram Mohammed, DBA Manager, ADP
Ed Fleming, Director, ACS Service Management, Oracle
Sushil Motwani, Senior Principal Technical Account Manager, Oracle
5:15 PM - 6:00 PM Intercontinental - Grand Ballroom C CON5061
Effective Client Failover in an Oracle Data Guard Environment
Sung I Kim, Senior Principal Instructor, Oracle
5:15 PM - 6:00 PM Moscone South - 310 CON8595
Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541
Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183
Wells Fargo Uses Cascaded Physical Standby Databases for Preproduction Staging
Burley Patterson, DBA, Wells Fargo
Joy Watkins, Database Analyst, Wells Fargo
Dave LaPoint, Senior Principal Advanced Support Engineer, Oracle
12:00 PM - 12:45 PM Intercontinental - Union Square CON6636
Best Practices for Deploying a DBaaS in a Private Cloud Model
Vinod Haval, Enterprise Architect, Oracle
Bharat Patel, Director - Cloud & Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON2586
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Taming the Wild West with Oracle Database Options
Mike Brotherton, JP Morgan Chase
Ashok Pandya, Consulting Solutions Director, Oracle
4:45 PM - 5:30 PM Intercontinental - Union Square CON3910
Wednesday, Oct 01, 2014

Conference Sessions

Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266
Oracle Analytics and Big Data: Unleash the Value
Lisa Dearnley-Davison, EMEA Consulting Director for Big Data, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
2:00 PM - 2:45 PM Intercontinental - Telegraph Hill CON3811
Dell Shares Tips on Using Oracle Database 12c Multitenancy in a Private Cloud
Janardhana Korapala, Database Admin Consultant, Dell Inc
Kurian Abraham, Technical Leader , Database Technologies, Oracle
Nirmal Bommireddypalli, SR Principal Support Account Manager, Oracle
4:45 PM - 5:30 PM Intercontinental - Intercontinental C CON6331
Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106
Near-Zero Downtime Database Migration: Case Study Presented by Starwood Hotels
Harish Patel, Database Architect, Starwood hotels and resorts
Shampa Mukhopadhyay, Technical Acct Manager, Oracle
Nalin Sahoo, Senior Principal Engineer, Oracle
2:30 PM - 3:15 PM Intercontinental - Grand Ballroom B CON5325
Thursday, Oct 02, 2014

Conference Sessions

Optimize Oracle SuperCluster with Oracle Advanced Monitoring and Resolution
Erik Carlson, Vice President IT, Jabil Circuit, Inc.
George Mccormick, Field Sales Representative, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 4/5/6* CON2388
Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829
Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Monday Sep 08, 2014

OOW - Focus On Support and Services for Business Analytics

 
Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183
Wednesday, Oct 01, 2014

Conference Sessions

Modernize Your Analytics Solutions
Rob Reynolds, Senior Director, Oracle
Hermann Tse, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
10:15 AM - 11:00 AM Moscone West - 3016 CON5238
Oracle Analytics and Big Data: Unleash the Value
Lisa Dearnley-Davison, EMEA Consulting Director for Big Data, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
2:00 PM - 2:45 PM Intercontinental - Telegraph Hill CON3811
Thursday, Oct 02, 2014

Conference Sessions

Extreme Analytics with Oracle Exalytics
Phil Scott, Senior Principal Instructor, Oracle
9:30 AM - 10:15 AM Moscone West - 3016 CON8594
Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Friday Aug 29, 2014

Oracle Support and Services at Oracle OpenWorld 2014

Tips and Best Practices from the Front Lines

Oracle Support and Services works side by side with millions of Oracle users around the world—we see what works and what doesn't, wins and losses. Through this experience we've captured tips and best practices to save you time, help you innovate, and get the most from your Oracle investment.

While you're at Oracle OpenWorld, we invite you to take advantage of this exclusive annual opportunity to interact with Oracle Support and Services experts. With 56 sessions, hands-on demos, special events, and more, you'll find relevant, useful information based on proven patterns of customer success.

Conference Highlights

For details on all sessions, please refer to the Oracle OpenWorld Content Catalog or the Focus On Oracle Services and Support document.

Support FocusOn Documents for Customers


Friday Jul 11, 2014

E-Business Suite Applications Technology Group (ATG) - WebCast

Thursday July 17, 2014 at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

EBS REPORTS & PRINTING TROUBLESHOOTING

  • Analyzer: E-Business Reports & Printing
  • E-Business Reports Analysis
  • Recommended Reports Patching
  • Reports Profile Options
  • E-Business Printing Analysis
  • Recommended Printing Patching
  • Printer Profile Options
  • Best Practices

Details & Registration : Note 1681612.1

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Wednesday Jul 02, 2014

July - Oracle Product Support Advisor Webcasts

We are pleased to invite you to our Advisor Webcast series for July 2014. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts; Product specific webcasts, which share best practices, troubleshooting guidance, release information, and Support Tools and Processes Webcasts, designed to help you better utilize Oracle's support tools and procedures.

If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Are you My Oracle Support Accredited? Build on your existing My Oracle Support and product knowledge. If you have actively used My Oracle Support for 6-9 months, we encourage you to get accredited!

Sincerely,
Oracle Support

Application Technology Group ATG: EBS Reports & Printing Troubleshooting July 17
Enroll
E-Business Suite EBS Proactive Key Tools you need to know: Business Process Advisors July 30
Enroll
FIN: How To Use E-Business Tax Simulator July 16
Enroll
Fin: Using Commitments, Deposits & Guarantees In Oracle Receivables July 31
Enroll
MFG: How to Estimate LCM Shipments While Setting Agreements with Your Supplier July 8
Enroll
MFG: Demantra Cluster Factor, Out of Order Ratio Plus+! Features that Improve Stability July 9
Enroll
MFG: Oracle Database Features and Characteristics that Improve Stability and User Experience for VCP July 10
Enroll
MFG: Unleash the Power of Order Import July 15
Enroll
MFG: Process Manufacturing 11i to R12 Migration Issues July 16
Enroll
MFG: EAM: Mobile Maintenance July 17
Enroll
MFG: Discrete Job Definition and Transactions July 23
Enroll
RFID, MHE and Voice enabled warehousing with Oracle Warehouse Management July 23
Enroll
Exadata Exadata Disk Management and Troubleshooting tips July 15
Enroll
Exadata Hybrid Columnar Compression - Overview July 16
Enroll
逐步掌握Exadata升级 - MANDARIN ONLY (Exadata Patching Overview Including Database and Storage Server Upgrade Demo ) July 16
Enroll
Fusion Applications Customizing Roles in Fusion Applications July 10
Enroll
Hyperion Want to Discover the New features for Calculation Manager 11.1.2.3.00 and 11.1.2.3.500 for Essbase? July 16
Enroll
JD Edwards EnterpriseOne JD Edwards EnterpriseOne As Of Processing in EnterpriseOne Accounts Payable and Accounts Receivable July 23
Enroll
JD Edwards World JD Edwards World to EnterpriseOne Migration Preparation: Application Data July 17
Enroll
JD Edwards World to EnterpriseOne Migration Preparation: Technical Conversions July 24
Enroll
PeopleSoft Finding Answers with My Oracle Support July 3
Enroll
Prevent and Troubleshoot Systems and Performance Issues with PeopleSoft July 10
Enroll
PeopleSoft Diagnostics Framework Overview and Demonstration July 17
Enroll
Using My Oracle Support Community July 24
Enroll
Logging High Quality Service Requests July 31
Enroll

How to find EBus Patches

Are you looking for E-Business Suite Patches and E-Business Suite Technology Stack Patches? Take a look at this document because it can assist you in finding all Patches to maintain a healthy system. This one document includes Recommended patches, Technology Stack patches, Performance patches, Critical Patch Updates, and more. Find all the details in Doc ID 1633974.2 - How to Find E-Business Suite & E-Business Suite Technology Stack Patches

Wednesday Jun 04, 2014

E-Bus ATG Advisor Webcast program - June Edition

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – June 2014

Thursday June 12, 2014 at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

EBS Patch Wizard Overview

·      What is Oracle EBS Patch Wizard Tool?

·      Benefits of the Patch Wizard utility

·      Patch Wizard Interface

·      Patch Impact Analysis

Details & Registration : Note 1672371.1

Direct registration link

Thursday June 26, 2014 at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

EBS Proactive Analyzers Overview

·         What are Oracle Support Analyzers?

·         How to identify the Analyzers available?

·         Short Analyzers Overview

·         Patch Impact Analysis

·         How to use an Analyzer?

Details & Registration : Note 1672363.1

Direct registration link

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Tuesday Feb 11, 2014

Oracle Support Advisor Webcasts - February

Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule

Webcast Product Line Language US Eastern Central Europe Singapore Register
Customer User Administration All English Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
      Feb 20, 10:00 PM Feb 21, 04:00 AM Feb 21, 11:00 AM Register
      Mar 05, 10:00 AM Mar 05, 04:00 PM Mar 05, 11:00 PM Register
    Portuguese Feb 17, 08:30 AM Feb 17, 02:30 PM Feb 17, 09:30 PM Register
    Spanish Feb 20, 09:30 AM Feb 20, 03:30 PM Feb 20, 10:30 PM Register
Database Upgrade Essentials Technology English Feb 06, 10:00 AM Feb 06, 04:00 PM Feb 06, 11:00 PM Register
      Feb 13, 10:00 PM Feb 14, 04:00 AM Feb 14, 11:00 AM Register
      Feb 25, 10:00 PM Feb 26, 04:00 AM Feb 26, 11:00 AM Register
    Italian Feb 06, 05:00 AM Feb 06, 11:00 AM Feb 06, 06:00 PM Register
E-Business Suite Maintenance Wizard Applications English Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
E-Business Suite Support Diagnostics Applications English Feb 12, 04:00 AM Feb 12, 10:00 AM Feb 12, 05:00 PM Register
      Mar 05, 10:00 AM Mar 05, 04:00 PM Mar 05, 11:00 PM Register
Finding Answers in My Oracle Support All English Feb 04, 10:30 AM Feb 04, 04:30 PM Feb 04, 11:30 PM Register
      Feb 11, 11:30 AM Feb 11, 05:30 PM Feb 12, 12:30 AM Register
      Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
      Feb 12, 01:30 PM Feb 12, 07:30 PM Feb 13, 02:30 AM Register
      Feb 18, 10:00 PM Feb 19, 04:00 AM Feb 19, 11:00 AM Register
      Feb 27, 10:00 PM Feb 28, 04:00 AM Feb 28, 11:00 AM Register
    French Feb 11, 09:30 AM Feb 11, 03:30 PM Feb 11, 10:30 PM Register
      Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
    Portuguese Feb 20, 08:30 AM Feb 20, 02:30 PM Feb 20, 09:30 PM Register
    Spanish Feb 12, 09:00 AM Feb 12, 03:00 PM Feb 12, 10:00 PM Register
Hardware Support Best Practices Systems English Feb 19, 01:30 PM Feb 19, 07:30 PM Feb 20, 02:30 AM Register
    Portuguese Feb 26, 08:30 AM Feb 26, 02:30 PM Feb 26, 09:30 PM Register
    Spanish Feb 18, 09:00 AM Feb 18, 03:00 PM Feb 18, 10:00 PM Register
Introduction to Premier Support All English Feb 10, 01:30 PM Feb 10, 07:30 PM Feb 11, 02:30 AM Register
      Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
      Mar 06, 10:00 AM Mar 06, 04:00 PM Mar 06, 11:00 PM Register
    French Feb 18, 05:00 AM Feb 18, 11:00 AM Feb 18, 06:00 PM Register
    Portuguese Feb 10, 07:30 AM Feb 10, 01:30 PM Feb 10, 08:30 PM Register
    Spanish Feb 10, 09:00 AM Feb 10, 03:00 PM Feb 10, 10:00 PM Register
My Oracle Support - Using the new My Oracle Support Community Platform All English Feb 03, 10:00 PM Feb 04, 04:00 AM Feb 04, 11:00 AM Register
      Feb 04, 04:30 AM Feb 04, 10:30 AM Feb 04, 05:30 PM Register
      Feb 04, 01:30 PM Feb 04, 07:30 PM Feb 05, 02:30 AM Register
      Feb 05, 01:00 AM Feb 05, 07:00 AM Feb 05, 02:00 PM Register
      Feb 06, 04:30 AM Feb 06, 10:30 AM Feb 06, 05:30 PM Register
      Feb 06, 01:30 PM Feb 06, 07:30 PM Feb 07, 02:30 AM Register
      Feb 10, 10:00 PM Feb 11, 04:00 AM Feb 11, 11:00 AM Register
      Feb 11, 04:30 AM Feb 11, 10:30 AM Feb 11, 05:30 PM Register
      Feb 11, 01:30 PM Feb 11, 07:30 PM Feb 12, 02:30 AM Register
      Feb 13, 04:30 AM Feb 13, 10:30 AM Feb 13, 05:30 PM Register
      Feb 13, 01:30 PM Feb 13, 07:30 PM Feb 14, 02:30 AM Register
      Feb 18, 04:30 AM Feb 18, 10:30 AM Feb 18, 05:30 PM Register
      Feb 18, 01:30 PM Feb 18, 07:30 PM Feb 19, 02:30 AM Register
      Feb 20, 04:30 AM Feb 20, 10:30 AM Feb 20, 05:30 PM Register
      Feb 20, 01:30 PM Feb 20, 07:30 PM Feb 21, 02:30 AM Register
      Feb 24, 10:00 PM Feb 25, 04:00 AM Feb 25, 11:00 AM Register
      Feb 25, 04:30 AM Feb 25, 10:30 AM Feb 25, 05:30 PM Register
      Feb 27, 04:30 AM Feb 27, 10:30 AM Feb 27, 05:30 PM Register
      Feb 27, 01:30 PM Feb 27, 07:30 PM Feb 28, 02:30 AM Register
      Mar 03, 10:00 PM Mar 04, 04:00 AM Mar 04, 11:00 AM Register
      Mar 04, 04:30 AM Mar 04, 10:30 AM Mar 04, 05:30 PM Register
      Mar 04, 01:30 PM Mar 04, 07:30 PM Mar 05, 02:30 AM Register
      Mar 06, 01:30 PM Mar 06, 07:30 PM Mar 07, 02:30 AM Register
    French Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 12, 09:30 AM Feb 12, 03:30 PM Feb 12, 10:30 PM Register
      Mar 04, 09:30 AM Mar 04, 03:30 PM Mar 04, 10:30 PM Register
    Portuguese Feb 04, 07:30 AM Feb 04, 01:30 PM Feb 04, 08:30 PM Register
      Feb 06, 07:30 AM Feb 06, 01:30 PM Feb 06, 08:30 PM Register
      Feb 13, 07:30 AM Feb 13, 01:30 PM Feb 13, 08:30 PM Register
      Feb 18, 08:30 AM Feb 18, 02:30 PM Feb 18, 09:30 PM Register
      Feb 25, 08:30 AM Feb 25, 02:30 PM Feb 25, 09:30 PM Register
    Spanish Feb 04, 09:30 AM Feb 04, 03:30 PM Feb 04, 10:30 PM Register
      Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 13, 09:30 AM Feb 13, 03:30 PM Feb 13, 10:30 PM Register
      Feb 18, 09:30 AM Feb 18, 03:30 PM Feb 18, 10:30 PM Register
      Feb 25, 09:30 AM Feb 25, 03:30 PM Feb 25, 10:30 PM Register
      Mar 04, 09:30 AM Mar 04, 03:30 PM Mar 04, 10:30 PM Register
My Oracle Support Basics All English Feb 05, 01:30 PM Feb 05, 07:30 PM Feb 06, 02:30 AM Register
      Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
      Feb 12, 11:30 AM Feb 12, 05:30 PM Feb 13, 12:30 AM Register
      Mar 04, 12:00 AM Mar 04, 06:00 AM Mar 04, 01:00 PM Register
    French Feb 05, 09:30 AM Feb 05, 03:30 PM Feb 05, 10:30 PM Register
      Feb 19, 05:00 AM Feb 19, 11:00 AM Feb 19, 06:00 PM Register
    Italian Feb 20, 05:00 AM Feb 20, 11:00 AM Feb 20, 06:00 PM Register
    Portuguese Feb 11, 07:30 AM Feb 11, 01:30 PM Feb 11, 08:30 PM Register
    Spanish Feb 11, 09:00 AM Feb 11, 03:00 PM Feb 11, 10:00 PM Register
Oracle Cloud Support All English Feb 11, 10:00 PM Feb 12, 04:00 AM Feb 12, 11:00 AM Register
      Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
      Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
      Feb 26, 11:00 AM Feb 26, 05:00 PM Feb 27, 12:00 AM Register
    French Feb 25, 11:00 AM Feb 25, 05:00 PM Feb 26, 12:00 AM Register
Service Request Flow and Best Practices All English Feb 04, 10:00 PM Feb 05, 04:00 AM Feb 05, 11:00 AM Register
      Feb 06, 11:30 AM Feb 06, 05:30 PM Feb 07, 12:30 AM Register
      Feb 13, 11:30 AM Feb 13, 05:30 PM Feb 14, 12:30 AM Register
      Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
      Feb 19, 04:30 AM Feb 19, 10:30 AM Feb 19, 05:30 PM Register
      Feb 19, 01:30 PM Feb 19, 07:30 PM Feb 20, 02:30 AM Register
    Italian Feb 18, 05:00 AM Feb 18, 11:00 AM Feb 18, 06:00 PM Register
    Portuguese Feb 19, 08:30 AM Feb 19, 02:30 PM Feb 19, 09:30 PM Register
    Spanish Feb 17, 09:00 AM Feb 17, 03:00 PM Feb 17, 10:00 PM Register
Support Configuration Based Services Essentials All English Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
      Mar 06, 12:00 AM Mar 06, 06:00 AM Mar 06, 01:00 PM Register
    Italian Feb 11, 05:00 AM Feb 11, 11:00 AM Feb 11, 06:00 PM Register
    Portuguese Feb 27, 08:30 AM Feb 27, 02:30 PM Feb 27, 09:30 PM Register

Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.

Topic Target Audience Language Play
Premier Support Entitlement All Customers English Play
Lifetime Support Policy All Customers English Play
Mobile My Oracle Support All Customers English Play
My Oracle Support Overview All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization All Customers English Play
PowerViews All Customers English Play
Service Request Create & Update All Customers English Play
Service Request Management Best Practices All Customers English Play
Knowledge Searching and Browsing All Customers English Play
Customer User Administration All Customers English Play
My Oracle Support Community All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play

If you have further questions, please contact us by submitting a question in Using My Oracle Support.

Friday Jan 10, 2014

EBS ATG - BI Mobile App Webcast

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – December 2013

BI Mobile App Designer Overview

We are covering following topics in this Webcast :

·       Installation

·       Configuration

·       Overview

·       Reference Information

·       Q & A (15 Minutes)

Dates :

EMEA / APAC - timezone Session :

·         Tuesday, 14-JAN-2014 at 09:00 UK / 10:00 CET / 14:30 India / 18:00 Japan / 20:00 Australia

·         Details & Registration : Note 1607810.1

·         Direct registration link

US – timezone Session :

·         Wednesday, 15-JAN-2014 at 18:00 UK / 19:00 CET / 10:00 PST / 11:00 MST / 13:00 EST

·         Details & Registration : Note 1607821.1

Direct registration link

Tuesday Oct 01, 2013

EBS 12.2 Information Center

One Stop Doc! Take Advantage of finding all the Oracle E-Business Suite Release 12.2 Information!

The Oracle E-Business Suite Release 12.2 Information Center will connect you to all the latest and greatest documentation and resources you need!

About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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