Monday Nov 17, 2014

Enhance your Customer Experience with Oracle RightNow Cloud Adapter

Oracle RightNow Cloud, the eminent component of Oracle Service Cloud, makes it possible for organizations to better understand their customers, and quickly deliver apt answers through preferred service channels and devices. Whether your organization needs to deliver web customer service, enable a cross-channel contact center, or provide faster service in the field - Oracle RightNow Cloud makes it easy for customers to engage with your brands; your employees to serve customers; and your organization to adapt to changing business needs.

To fulfill more connections, more channels, and provide even greater flexibility of integration to better serve customers needs, Oracle Cloud Adapter for RightNow has been introduced on the market leading SOA Suite 12c platform.

Oracle Cloud Adapter for RightNow

The Oracle Cloud adapter for RightNow provides intuitive wizard based approach common to all Oracle Cloud Adapters. It eliminates the complexity of cloud integration by encapsulating session management, simplifying security, and pruning many manual steps. The graphical adapter provides highly declarative way to discover the RightNow objects and operations of choice, and build the integration. The RightNow Cloud Adapter lets you connect to other cloud and on-premise applications via Oracle SOA Suite 12c which supports over 200 integration adapters and technologies.

The time to market for service solutions spanning RightNow Cloud and on-premise applications (viz. E-Business Suite, Siebel, SAP), or other cloud applications will be significantly reduced by leveraging the RightNow Cloud Adapter. These solutions also expand the value of the applications to the organization. Some of the examples of complementary business solutions that will benefit from RightNow Cloud Adapter include:

  • Agent Dispatch for Field Service:  RightNow Cloud Agent interacts with a customer via phone, chat or email and leverages back office functionality to schedule and dispatch a technician.
  • Service interactions for Sales and Marketing: Share customer information with your marketing and sales automation applications, as well as enable your sales account management teams to view service incidents with products.
  • Agreement Renewals: Enable RightNow Cloud customers to renew agreements/contracts residing in a different application.
You can access the datasheetdocumentation, and more information about the RightNow Cloud Adapter on this website.

Tuesday Oct 14, 2014

Using PDBs with FMW

Plugging in Your FMW Repository

Power strip

The new pluggable database feature of Oracle Database 12c is incredibly useful for quickly spinning up new FMW repositories.  PDBs are now supported with FMW 12.1.3 (See Oracle Fusion Middleware 12c (12.1.3) Interoperability and Compatibility).  This allows you to run the Repository Configuration Assistant once, install the schemas you need, and then clone the database to get as many instances of the repository as you need with minimal effort on your part.  For example I recently was building a new image for some workshops.  I decided I probably wanted several different domains for different labs.  So I installed the schemas I needed in to a pluggable database using the RCU.  I then created a clone of my Pluggable Database (PDB) which I then used in a domain.  When I needed a new domain, I cloned the original PDB again and away I went.

How to Do It

  1. Create a Pluggable Database or use an existing one.
  2. Run the Repository Configuration Utility to create the schemas you need.  For the rest of this blog we will assume the prefix used was DEV.
  3. Clone the database by executing the following command (documented here)
    CREATE PLUGGABLE DATABASE soa3 from soa1;
  4. For convenience you may want to add the new instance to your TNS Names file.  This simplifies step 6.
  5. Start the Database
    STARTUP PLUGGABLE DATABASE soa3;
  6. Switch to PDB
    CONNECT dev_stb/welcome1@soa3
  7. Updated COMPONENT_SCHEMA_INFO table to refer to new database instance.
    UPDATE component_schema_info SET DB_SERVICE='SOA3.VBOX';
  8. If you want to auto-start the new PDB then from the CDB execute the command (only available from DB version 12.1.0.2)
    ALTER PLUGGABLE DATABASE soa3 SAVE STATE;

Explanations

The <PREFIX>_STB holds the credentials and connection details of all the schemas created in a given database with that prefix.  These details include the service name as well as host and port details of the listener.  Because each PDB has a unique name unless we change the service name we will still be pointing to the schemas in the original PDB, hence the need to update the DB_SERVICE column with the new PDB service name.

Benefits

So why is this useful.  A number of benefits spring to mind;

  • Easy to create additional dev/test/uat environments, especially helpful if other components also need to create schemas as not all applications use the <prefix> to keep multiple instances in the same database separate.
  • Easy to clone a production environment to allow testing in a copy of the production schemas without impacting the production environment.
  • Provides excellent isolation between environments over above having different prefixes.
  • Reduces time taken to run the RCU.
  • A helpful adjunct to the copy/paste commands provided by FMW for software and domain configurations, making it possible to clone entire environments very quickly.

Hope you find my first post as a member of the SOA Suite Product Management Team helpful.

Antony

Thursday Mar 27, 2014

Call for Nominations: Oracle Fusion Middleware Innovation 2014

Are your customers using Oracle Fusion Middleware to deliver unique business value? If so, submit a nomination today for the 2014 Oracle Excellence Awards for Oracle Fusion Middleware Innovation as their Oracle Sales Partner or encourage them to submit their own nomination. These highly coveted awards honor customers and their partners for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. Customer Winners receive a free pass to Oracle OpenWorld 2014 in San Francisco (September 28-October 2) and will be honored during a special event at OpenWorld.  Award Winners become great references as well!

Categories include:

  • Oracle Exalogic Elastic Cloud
  • Oracle Cloud Application Foundation
  • Oracle Service-Oriented Architecture
  • Business Process Management
  • Oracle WebCenter
  • Oracle Identity Management
  • Oracle Data Integration
  • Oracle Development Tools and Framework
  • Big Data and Business Analytics

Process

  • To be considered for this award, complete or have your clients complete the Oracle Fusion Middleware Innovation SOA nomination form and send to: Innovation-Middleware_us@oracle.com
  • Please complete this form with as much detail as possible.
  • Nominations that do not have the solution area identified and the disclaimer on the last page cannot be considered for award
  • Submit completed form and any relevant supporting documents to the email address above.
  • IMPORTANT: Include category and company name in your email subject line, for example:
    • SOA_CompanyName_InnovationAwards2014” when submitting your nomination.
  • Oracle may contact you to collect additional details, if necessary.
  • Winners will be notified in mid-August.

Timeline

The deadline to submit all nominations is 5pm Pacific on June 20, 2014.

Criteria

An ideal nomination should highlight criteria including, but not limited to:

  • Innovative and visionary use of SOA Suite 11g
    • Originality of architecture
    • Uniqueness of business use case
  • Level of impact such as ROI or other measurable business benefit
  • Solution in or close to production
  • Solution includes one or more of the following:
    • Cloud integration
    • Mobile enablement
    • Fusion Applications integration
    • B2B projects, especially replacement of legacy solutions (Sterling, Gentran, etc.)
    • Processing and integration of events from devices (Internet of Things)
  • Usage of complementary technologies such as Data Integration, BPM, Business Intelligence…

Benefits

To Award Winners

  • An Oracle Fusion Middleware Innovation trophy
  • One free pass to Oracle OpenWorld 2014
  • Priority consideration for placement in Profit magazine, Oracle Magazine, or other Oracle publications & press releases
  • Oracle Fusion Middleware Innovation logo for inclusion on your own Website and/or press release

To All Nominees

  • Consideration for participating in OpenWorld 2014 panels and speaking opportunities
  • Consideration for featured Customer Success Story on Oracle.com
  • Consideration for placement in Profit magazine and/or Oracle Magazine
  • Consideration for placement in an Oracle press release or Oracle Fusion Middleware podcast
For additional information, go HERE.

Friday Oct 04, 2013

Missed Oracle Open World? Oracle Days are Coming to a City Near You!

Cloud. Mobile. Social. Big Data. The Internet of Things. The latest buzzwords, or powerful global forces? For those who attended Oracle Open World 2013, these technologies are shaping their world now, and we learnt from each other to take advantages of the new opportunities created. 

To take it to the next step, join us at the Oracle Day 2013 events near you, to hear stories of innovation in practice. These free events are scheduled in nearly 100 locations worldwide. Experience insightful keynotes, real-world case studies, hands-on demos, face-to-face networking, and dedicated tracks for a range of audiences. 

Oracle Day

Find an Oracle Day near you and register today!

Monday Sep 09, 2013

Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects 2013 Oracle Excellence Award Ceremony for Fusion Middleware Innovation

If you are planning to attend Oracle OpenWorld in San Francisco or plan to be in the area, we hope you will join us at our Award Ceremony for Fusion Middleware Innovation. These awards honor customers for their most innovative and cutting-edge solutions using Oracle Fusion Middleware. This was a highly competitive year with record numbers of nominations. This is their opportunity to be recognized for this great achievement and be honored by their industry peers. You are invited to attend and join in the celebration.

Oracle Fusion Middleware:
Meet This Year's Most Impressive Customer Projects
2013 Oracle Excellence Award Ceremony
for Fusion Middleware Innovation.

Session ID: CON8082
Monday September 23, 2013 @ 4:45 pm (PST)
Yerba Buena Center for the Arts
Lam Research Theater (next to Moscone North)
700 Howard St., San Francisco, CA, 94103


Oracle OpenWorld Badges are required to attend this event. You can register for this event through the Schedule Builder on the Oracle OpenWorld website or if you are not attending but will be in the area and would like to join the celebration – please RSVP HERE and we will provide a complementary Discovery Pass code that you can use to register, pick up your badge and attend the Award Ceremony session.

We hope to see you there.

Tuesday Jun 04, 2013

Last Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013 submissions - Only 2 weeks to go

You have less than 2 weeks left (June 18th) to submit Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013 nominations.

As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware.

Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer.

Please visit www.oracle.com/us/corporate/awards/middleware/index.html for more details and nomination forms.

Our Oracle Service-Oriented Architecture & Business Process Management” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository...

To submit your nomination, the process is very simple:

For more information, please refer to previous blog article: Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013

Monday Apr 15, 2013

Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013

Oracle is pleased to announce the call for nominations for the 2013 Oracle Excellence Awards: Oracle Fusion Middleware Innovation. Jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, the Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across 8 distinct categories:

  • Oracle Exalogic Elastic Cloud
  • Oracle Cloud Application Foundation
  • Oracle Service-Oriented Architecture & Business Process Management
  • Oracle WebCenter
  • Oracle Identity Management
  • Oracle Data Integration
  • Oracle Application Development Framework and Fusion Development
  • Business Analytics (Oracle BI, Oracle EPM, and Oracle Exalytics)

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2013 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Tuesday, June 18th, 2013, for a chance to win a FREE registration to Oracle OpenWorld 2013 (September 22-September 26) in San Francisco, California.

Top customers will be showcased at Oracle Open World 2013, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

To submit your nominations, please follow the following steps:

  1. Download and complete the Oracle Fusion Middleware Innovation Awards nomination form for SOA/BPM with as much detail as possible. Please do not leave any information blank.
  2. Submit completed form and any relevant supporting documents to Innovation-Middleware_us@oracle.com.
    • Email subject: <Category_CompanyName_InnovationAwards2013> when submitting your nomination.
    • Name all supporting documents with “companyname_solutionname_filename.xyz”

To maximize your selection chances, please have a look to this blog article.

For additional details, go HERE.

Tuesday Jul 03, 2012

Oracle Fusion Middleware Innovation Awards 2012 submissions - Only 2 weeks to go

You have less than 2 weeks left (July 17th) to submit Fusion Middleware Innovation Award nominations.

As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware.

Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer.

Please visit oracle.com/corporate/awards/middleware for more details and nomination forms.

Our Service Integration (SOA) and BPM” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository...

To submit your nomination, the process is very simple:

Tuesday Apr 24, 2012

Call for Nominations: Oracle Fusion Middleware Innovation Awards 2012

Oracle is pleased to announce the call for nominations for the 2012 Oracle Fusion Middleware Innovation Awards. Jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, the Oracle Fusion Middleware Innovation Awards honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across eight distinct categories:
If you consider yourself a pioneer, using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2012 Oracle Fusion Middleware Innovation Awards by Friday, July 17th, 2012, for a chance to win a FREE registration to Oracle OpenWorld 2012 in San Francisco, California.   Top customers will be showcased at Oracle Open World 2012, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Magazine.

For additional details, go here.

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Welcome to the Oracle SOA Suite team blog. We'll use this site for news and information that did not make it into our official documentation for a reason or another.

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