Monday Nov 17, 2014

Enhance your Customer Experience with Oracle RightNow Cloud Adapter

Oracle RightNow Cloud, the eminent component of Oracle Service Cloud, makes it possible for organizations to better understand their customers, and quickly deliver apt answers through preferred service channels and devices. Whether your organization needs to deliver web customer service, enable a cross-channel contact center, or provide faster service in the field - Oracle RightNow Cloud makes it easy for customers to engage with your brands; your employees to serve customers; and your organization to adapt to changing business needs.

To fulfill more connections, more channels, and provide even greater flexibility of integration to better serve customers needs, Oracle Cloud Adapter for RightNow has been introduced on the market leading SOA Suite 12c platform.

Oracle Cloud Adapter for RightNow

The Oracle Cloud adapter for RightNow provides intuitive wizard based approach common to all Oracle Cloud Adapters. It eliminates the complexity of cloud integration by encapsulating session management, simplifying security, and pruning many manual steps. The graphical adapter provides highly declarative way to discover the RightNow objects and operations of choice, and build the integration. The RightNow Cloud Adapter lets you connect to other cloud and on-premise applications via Oracle SOA Suite 12c which supports over 200 integration adapters and technologies.

The time to market for service solutions spanning RightNow Cloud and on-premise applications (viz. E-Business Suite, Siebel, SAP), or other cloud applications will be significantly reduced by leveraging the RightNow Cloud Adapter. These solutions also expand the value of the applications to the organization. Some of the examples of complementary business solutions that will benefit from RightNow Cloud Adapter include:

  • Agent Dispatch for Field Service:  RightNow Cloud Agent interacts with a customer via phone, chat or email and leverages back office functionality to schedule and dispatch a technician.
  • Service interactions for Sales and Marketing: Share customer information with your marketing and sales automation applications, as well as enable your sales account management teams to view service incidents with products.
  • Agreement Renewals: Enable RightNow Cloud customers to renew agreements/contracts residing in a different application.
You can access the datasheetdocumentation, and more information about the RightNow Cloud Adapter on this website.

Tuesday Sep 30, 2014

Tips & Tricks: Oracle Cloud Adapters Expert Panel & More - OOW Recap

After a morning that kicked off with audience applause following the demo of the Oracle Cloud Integration Service iPaaS offering, a packed house during the Oracle Service Integration (SOA) Strategy session…the day of integration sessions continued.

Just about to implement the new Oracle Cloud Adapters and looking for expert insight?

Whether you are looking for an easier way to integrate cloud applications with your on-premise applications or maybe a partner looking to develop your own Oracle Cloud Adapter you can monetize…here are a few highlights from the Monday session:

Hilal Khan from OSI Consulting showed many images from the Oracle Cloud Adapter wizard including the image below highlighting the value of the “offline” mode that lets you build the integration without having to continually maintain a session with the SaaS application.   A significant ease-of-use feature that lets you build your integration much faster.  

Offline mode

Richard Holmes from Engineers Australia showcased a very comprehensive single slide view of their unified integration of Oracle middleware components including the Oracle Cloud Adapter that integrates into their application infrastructure.  This infrastructure is what powers their MyPortal web site.  He then gave an impressive 5-minute demo showcasing the final end-user experience when using the Engineers Australia MyPortal. 

Engineers Australia

And finally, Raghu Kadirvelu from Bristlecone gave a thorough explanation of how the Oracle Cloud Adapter SDK works to let you build your own cloud adapters.  In the image below he described the flow of the Oracle Cloud Adapter SDK including the design time attributes in JDeveloper, the generation of the WSDL, the Cloud SDK runtime managing the session API, security API, transformation API, and the endpoint API.

Oracle Cloud Adapter SDK

If you have not heard of the Oracle Cloud Adapters, here is a quick synopsis:

Cloud integration was often a complex task involving many manual tasks including managing support for multiple previous versions of the application, session management, additional mapping tasks for transforming data between the cloud application and other applications and more. The new Oracle Cloud Adapters greatly simplify these manual steps and reduce maintenance costs by introducing a wizard-based standardized solution for integrating applications regardless of deployment in the cloud or on-premise.

UPDATE: The presentation from this session (direct link) is now uploaded.  You can search for other integration and SOA presentations on the OpenWorld portal or by accessing the Focus On SOA document.

Thursday Sep 25, 2014

OpenWorld Preview: Service Integration Strategy Session - Cloud, API Mgmt and More

Every year at Oracle OpenWorld, there is one headliner/must-see strategy session on Oracle SOA Suite/Service Integration.Session Image This year, the headliner integration session will cover some big topics including cloud integration, API Management, and much more.

I interviewed Director of Product Management for Oracle Service Integration Simone Geib who is co-presenting with Senior Director of Product Management Vikas Anand, to get a sneak peak at what is coming in this integration strategy session:


This appears to be the most exciting strategy session in the last 5 years.  Why is there so much interest?


This is a very special year for the Oracle Service Integration team.  I don't think we have ever had so many new and game changing enhancements to talk about.  We will share our strategy around the main industry trends: API management, cloud, mobile, and IoT. We will also discuss the new upcoming SOA Suite features for our power users and also give insight into what we have planned specifically for business users.


You mentioned API management...can you give a preview on what will be covered?


API Management solutions are about delivering easy and managed access to enterprise API's across the Digital Enterprise - covering on-premise, cloud and hybrid deployments and reaching beyond the traditional boundaries of IT. Businesses need tools that streamline API creation, collection, publication, discovery, registration and monitoring for mobile and on-premise applications.  We will discuss these topics during the session.


Definitely expanding well beyond traditional behind-the-firewall integration.  Good to hear this will be covered.  What about Cloud Integration in the areas of Integration Platform as a Service (iPaaS) and new Oracle Cloud Adapters?


We will cover both of these areas.  Oracle's Cloud integration strategy is multi-faceted, from using existing on premise SOA deployments with our new cloud adapters, to being able to run SOA environments in the cloud, to new cloud-based iPaaS services with a simplified user experience for quick SaaS to SaaS and SaaS to on-premise application integration. Whatever the needs, Oracle's strategic direction for cloud integration has you covered. 


Good to hear.  Integration based in the cloud (iPaaS) or on-premise as well as support for the applications in the cloud or on-premise.  I see what you mean by fit your business requirements.  There has been a lot of buzz specifically in iPaaS, so looking forward to that.  So what about enhancements for existing customers?  What can you share for the "power" user of Oracle SOA Suite?


Sure.  In response to what our customers are asking for, the plan is for an upcoming SOA Suite release to offer operational enhancements like smaller database footprint, agile patching of running composites, multi tenancy and more.  Details will be revealed during our session.


So plenty for the power IT user.  What about the business users.  What is available and underway for them?


We will cover topics, new and futures, that target the business user.  Customers use SOA Suite to deploy critical integration processes and applications to run their business. With Business Activity Monitoring (BAM) and other analytics capabilities, you gain historical and real-time critical insight into the business using out of the box dashboards and reports. When certain patterns are detected and thresholds are reached, there is a need to easily configure automatic corrective action.  We will cover what joined SOA Suite in the 12c release and what is underway.


Looks like even deeper visibility into the business than what's available now.  And finally, how to integrate all of the data coming from Internet of Things (IoT) and other Fast Data sources.  Can you provide some background here?


Absolutely.  We will discuss new developments related to managing and filtering the critical vs. non-critical information streaming from devices, social media, and more and how to integrate this with the rest of the infrastructure.  How do you detect instant business threats and how do you quickly identify business opportunities that otherwise might not have been detected by traditional threshold-based alerts?  Rather than implementing a disparate architecture, Oracle has put significant effort into unifying event processing into the same interface as the enterprise integration platform with the goal of simplifying integration instead of requiring customers to have another "integration platform" to manage.


Thank you Simone and looking forward to the session.  You'll have to talk fast to cover all of that in 45 minutes!

Please see the abstract for this and other integration sessions in the Focus on SOA document.  
For everyone attending, mark you calendars for the session below.   Hope to see you there.

Service Integration Product Strategy: Oracle SOA Suite 12c, the Cloud, and API Management

Vikas Anand, Senior Director, Business Integration Product Management, Oracle

Simone Geib, Director, Business Integration Product Management, Oracle

11:45 AM - 12:30 PM Moscone South - 302            CON7736

Friday Sep 20, 2013

You are Invited! - Oracle Integration Adapters Demo Pod at Oracle OpenWorld and JavaOne 2013

You are Invited to visit us at the Oracle Integration Adapters Demo Pod at Oracle OpenWorld and JavaOne 2013. The DemoPod is located in Moscone South Exhibition Hall in the Middleware Area.(3245:Unified Connectivity Architecture: Oracle SOA Suite Adapters)

Introduce Your Customers to the Adapters PM and Engineering Team : Bring your customers by the Demo Pod for Adapters to meet the Adapters Product Management and Engineering team. We would love to meet them and find out how they are using our suite of Adapters, or how they might be able to use it in the future. We will be showcasing the following areas:

  1. Integrating with Cloud and On-Premise Applications (New Cloud/Application Adapters!)
  2. Legacy, CDC and Mainframe Integration
  3. Integrating with Files, Databases, and Messaging

We will have working Demos set up to show how you can leverage Oracle Adapters to overcome their Cloud, On-Premise and Legacy Integration challenges. We are looking for feedback on the capabilities of the adapter suite that their business requires so that we can plan to meet any future requirements as well. The Demo pod will be available during the Oracle OpenWorld and JavaOne Conferences, at the Fusion Middleware Demo Pod area on Monday, September 23 through Wednesday, September 25, 2013.

See you at San Francisco!

Friday Sep 28, 2012

Cloud and On-Premises Applications Integration using Oracle Integration Adapters

See how Oracle Integration adapters will continue to provide connectivity and harness information from diverse enterprise applications and technologies—both on-premises and in the cloud on our Exclusive Openworld session - "CON8642 - Cloud and On-Premises Applications Integration, Using Oracle Integration Adapters ". The session will cover the trends and themes of Application Integration today, and describe how Oracle's suite of Adapters help you integrate and extend your Applications using a Service Oriented Architecture today and in the future.

Session Speakers

Vikas Anand - Director, Product Management

Ramkumar Menon - Senior Product Manager, SOA Suite

Stephen Mcritchie - SOA Suite Product Development

Schedule: Wednesday, Oct 3, 1:15 PM - 2:15 PM - Moscone South - 310, San Francisco

Oracle Integration Adapters at Oracle Openworld 2012!

Oracle Open world 2012 is just a weekend away and we are looking forward to showcase Oracle Integration Adapters at our Demo booth at  the Moscone Center. 

Come visit us!

Watch some live demos on how you can use our suite of Adapters to integrate and extend your Enterprise Applications! This is your opportunity to meet with our Engineering team, share with us your Integration use-cases and challenges, and hear from us on our Roadmap.

The Oracle Integration Adapters booth is located at the Fusion Middleware Demopod area  from Monday, October 1 through Wednesday, October 3, 2012.

See you next week!


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Welcome to the Oracle SOA Suite team blog. We'll use this site for news and information that did not make it into our official documentation for a reason or another.


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