Tuesday Sep 08, 2009

Patch Forums for Sun Contract Customers

New patching forums for Sun contract customers are up on forums.sun.com. For details, please see the Patch Corner blog.

Wednesday Aug 26, 2009

Sun Support Resources for System Administrators

The new BigAdmin Support Resource Center covers Sun services and solutions of interest to sys admins, such as different support scenarios for the Solaris OS and OpenSolaris OS. For another perspective on our Support hub, see Rick's latest entry in the BigAdmin blog.

Thursday Aug 13, 2009

Information on the End of Service Life of the Solaris 9 OS

You can find information on the End of Service Life of the Solaris 9 OS on sun.com. You can also check the EOSL Status for the Solaris OS. For more resources, see Solaris 9 Transition FAQs as well as
Info on Using Solaris 8 and 9 Containers (on BigAdmin's Upgrade hub).

Monday Jun 29, 2009

News About SunSolve and Sun's Online Support Center

The SunSolve wiki shows plans to return to SunSolve's roots as a service for contracted customers (see Changes coming in FY10).

The SunSolve blog discusses enabling users to access SunSolve restricted content.

The Online Support Center (OSC) is transitioning to the Member Support Center. Time to use this legacy application is limited; see the wiki for information on migration and instructions for applying for the Member Support Center. Details on upcoming changes here.

Tuesday Jun 23, 2009

Sun Has Announced EOL of the Solaris 9 OS

Sun.com has information on the Solaris 9 Operating System End of Life transition. Life cycle events (Last Order Date, Last Ship Date, End of Retirement Phase 1, and End of Service Life) will occur at the intervals defined in the life cycle model.

With Solaris 9 Containers software, existing Solaris 9 applications can be moved to Containers on the Solaris 10 OS. Here are more resources:

- Solaris 9 Transition FAQs

- Using Solaris 8 and 9 Containers (on the Legacy Applications section of the BigAdmin Upgrade hub)

Friday Jun 19, 2009

Freeware Applications Covered by Solaris Support Contract

The list at the bottom of this Sun.com page shows the software included with the Solaris 10 OS that is supported by Sun, as well as software shipped without Sun support.

Tuesday Jun 16, 2009

Open Network Systems for Internet Infrastructure, MySQL Edition

This Sun BluePrints paper (registration required) describes Sun's new reference architecture. This architecture combines Sun Open Storage, high-performance networking and servers, open source software, and services into an integrated enterprise portal solution. Open Network Systems for Internet Infrastructure, MySQL Edition, offers the Sun GlassFish Portfolio, ZFS, and a choice of OpenSolaris, Solaris, or Linux operating systems.

Thursday Mar 19, 2009

Get OpenSolaris Online Programming Advice and Sanity Checks on Your Code

Sun Developer Expert Assistance is dedicated online, subscription-based service for code-level developer support. Our engineers will respond to you within one business day, either with an answer or a commitment to track down the information. Learn more.

Tuesday Feb 24, 2009

Automatic Service Request: Resources for System Administrators

Let your server automatically file a service request for you when it detects a fault. Find out more about the ASR feature for Sun servers.

For more info, see BigAdmin blog entry, "Your Server's Mother-in-Law".

Tuesday Feb 17, 2009

SDN Quiz Sweepstakes: Test Your NetBeans IDE Knowledge

Test your NetBeans IDE knowledge for a chance to win free service. Learn more.

Thursday Jan 08, 2009

Sun Parts Installation Service

Sun can install Customer Replaceable Units (CRUs) on-site for you. See the details and the list of supported CRUs, including memory DIMMs, power supplies, and PCI interfaces, on BigAdmin.

Friday Dec 19, 2008

Vintage Support for the Solaris 8 OS

You can continue to run your business or favorite applications on the Solaris 8 OS, even though it will enter End of Service Life (EOSL) Phase 2 on April 1, 2009. Find out about your support options if you continue to use Solaris 8. Customers who have been using Solaris 8 will not receive vintage patches (i.e. patches developed on or after April 1, 2009), even security patches, unless they purchase the Solaris 8 Vintage Patch Service. See BigAdmin for more info.

Friday Aug 22, 2008

End of Service Life Info for Solaris 7 and 8 Releases

On August 15, 2008, Solaris 7 exited EOSL Phase 2. Except through custom support agreements, all support for Solaris 7 is terminated. On April 1, 2009, Solaris 8 enters EOSL Phase 2. Vintage patch entitlement (for patches developed ON OR after 4/1/09) requires purchase of the Solaris 8 Vintage Patch Service. Learn more.

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