By Phil Catalano - Oracle-Oracle on Jun 10, 2013
For more information on how you can use RDA, see Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent (Doc ID 1498376.1)[Read More]
When you open an SR with support you may be asked to upload the RDA. We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.
The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1]
Click on the Tabs within the document to have all your questions answered.
Further Information for specific Portals Products can be found in the following Notes:-
Always ensure you have the latest RDA this can be downloaded from:-
Remote Diagnostic Agent (RDA) 4 - Getting Started [ID 314422.1]