Monday Mar 30, 2015

Finding "End of Support" Information for Fusion Middleware

When does support end for my Fusion Middleware version?  It's such a simple question and frequently asked.  There is more to the answer than you might expect, and finding the full detail can be challenging.

This article will describe the navigation path through the relevant documents - all of which need to be read not only to obtain the "end of support" dates, but to also gain an understanding of Oracle Lifetime Support and Error Correction (bug fixing) policies.

The starting point is the Oracle Lifetime Support page

http://www.oracle.com/us/support/lifetime-support/index.html

This page lays out the Oracle Lifetime Support terms, definitions and benefits. Once these are understood, go to the product specific Lifetime Support documents listed on the page. The direct link to the Fusion Middleware document is:

http://www.oracle.com/us/support/library/lifetime-support-middleware-069163.pdf

This is a weighty tome (60 + pages) which contains the actual "end of support" dates. The challenge is to pick out the dates for the different Middleware products which form your chosen technology stack / solution. On page 8, there is a table labeled - "Fusion Middleware Releases". While some dates are listed in this table, for 10.1.3, 11g and 12c you are referred to the footnotes e.g.

Screenshot of rows in Fusion Middleware Release Table on Page 8

To quote the footnote

"... For specific dates refer to the respective sections in this document. To find a section, refer to the Table of Contents."

Therefore, be prepared to jump to different sections to find the dates which are specific to the products you have chosen for your Middleware solution.

There is one other very important footnote on this page, to quote:

"For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on My Oracle Support ."

This statement leads you down the path to find "Error Correction Support" dates for given patch set version numbers. Establishing the "Error Correction Support" dates for your solution is key because it will inform your plans for patching / maintenance. 

For Fusion Middleware, you can cut to the chase and go straight to:

Error Correction Support Dates for Oracle Fusion Middleware 11g (11.1.1/11.1.2) [ID 1290894.1]

Here are some screenshots of Oracle's Portals Products from the Oracle Lifetime Support Policy document.  The easiest way to find the Portals products is to do a search on "portal" when you're viewing the document.  [Apologies for the truncation of the screenshots as this is out of our control at this time]

Middleware

 

WebCenter Portal

BEA

Sun

Tuesday May 13, 2014

End of Error Correction for WebCenter Portal Patch Set 11.1.1.6.x

The Grace Period for WebCenter Portal (WCP) Patch Set 11.1.1.6.x just ended (April 2014) and therefore WCP 11.1.1.6.x has fallen out of Error Correction.  This means new patches (error correction) for WCP 11.1.1.6.x will no longer be provided.  However, you can still download and install existing WCP 11.1.1.6.x patches.  Customers are encouraged to update to the latest Patch Set/Bundle Patch, which at the time of this writing was WCP 11.1.1.8.3.  See Error Correction Support Dates for Oracle Fusion Middleware 11g (11.1.1/11.1.2) (Doc ID 1290894.1).

Oracle provides bug fixes for products as part of Premier and Extended Support (but not Sustaining Support).  Error Correction explains the methods that are used to deliver bug fixes and some of the policies regarding those methods.  The Error Correction Policy describes details about how Oracle delivers error corrections within the life of those releases.  This includes policies on how long we will create new fixes for older forms of patch delivery such as patch sets and bundle patches.

See The Importance of Staying Current on the Latest Product Releases and Patches blog entry for more detailed information on the Error Correction Policy and Grace Periods.

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This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.

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