Monday Feb 24, 2014

Olympic Athletes Wish They Knew Our Quick Training Secrets

Complements of Irina!

All the talk on the planet lately is about the Olympics, everyone cheering for the individuals who have dedicated their lives to pushing the human body to its limits. We admire and respect them, sometimes wish we had a fraction of that dedication. There is no quick route to that level of fitness and skill.

Seeing snow on the ground as I look out the window, my thoughts wander toward summer, remembering the color "green", and I begin preparing for a half marathon -- just a few months of training followed by a couple of hours of stress on the race course. There will be no cheering crowd throwing me flowers as I cross the finish line, only satisfaction in achieving a goal that I worked hard for.


Do you spend a lot of time training, not just in your personal life, but also at work?


We just upgraded the MOS Communities (MOSC) to Jive, merged them with the OTN Forums, so now we are together having to learn to navigate the new interface, along with all our other tasks.


One thing that might help you quickly get up to speed with the new MOSC and other features of MOS is this article, that has short videos explaining different MOS features:

Discover how to use My Oracle Support Video Series (Doc ID 603505.1)

  • How do you stay on top of the latest patches?
  • Where can you check that products are certified to work together before you begin installing willy nilly?
  • Is there a way to access our knowledge base while you're standing in line at the grocery store?
  • Will your product really be desupported at the end of the year?

All these and more are covered. Check out the videos while you're on the treadmill, and improve your life in multiple ways simultaneously.


We also have webcasts coming up that you might be interested in:

Get Proactive Essentials Webcast Series - My Oracle Support Community (Doc ID 1615047.1)
  • Register for one of many in the timezone of your choice (through March). Lasting 40 minutes, these sessions will get you setup and using the new MOS Community in record time
Essentials Webcast: Oracle Cloud Support (Doc ID 1555872.1)
  • Thirty minute presentations, scheduled through February, will explain what Cloud Support is all about. Sign up for one today!

There are times when long trainings make enormous impact. Other times when they don't. We hope that we can streamline the work-related trainings so that you can devote more time to personal goals.

Happy Trails

Thursday Feb 06, 2014

New My Oracle Support Community (MOSC) Platform

The My Oracle Support Community (MOSC) recently migrated to a new platform with a completely new look and feel and navigation.  There is a series of 5 short videos to help learn the basic features and get you started.  Please see My Oracle Support Community - New Platform Overview to start out with the first video.  Once done with that video, click on the [ Watch the Next in this series ] at the bottom left and it will automatically take you to the next video in the series.  Each video page has the [ Watch the Next in this series ] link to advance to the next video.

Although it is preferable to watch the videos in sequence, you can also individually select which videos you want to watch.  For reference, here are the individual links to the five videos in the series:

My Oracle Support Community - New Platform Overview [ Video 1 ] (Doc ID 1614073.1)
My Oracle Support Community - How to complete your profile setup. [ Video 2 ] (Doc ID 1614358.1)
My Oracle Support Community - How to start a community discussion [ Video 3 ] (Doc ID 1614724.1)
My Oracle Support Community - How to reply to discussions [ Video 4 ] (Doc ID 1614734.1)
My Oracle Support Community - Participating in the community [ Video 5 ] (Doc ID 1614725.1)

Monday Jan 27, 2014

IMPORTANT: My Oracle Support Community and OTN Profiles Merge January 31, 2014

For My Oracle Support Community Users...

On January 31, 2014, we plan to migrate the My Oracle Support Community (MOSC) to the same platform used for the Oracle Technology Network (OTN) forums.
[Read More]

Tuesday Dec 17, 2013

Did Your Question Get Answered in My Oracle Support Community?

One of the primary goals of My Oracle Support Community is answering your questions with a Correct or Helpful reply.

Sometimes it is hard to tell if you got the information you needed! As the person asking the question, you can let the community know which replies you found correct and which ones were helpful.

[Read More]

Monday Aug 05, 2013

Join one or more of Oracle's Portal Communities!

The same thing applies to us humans, too… I found a Community that interests me by typing in one of my Oracle products, “Oracle WebCenter Portal” or "Oracle Portal" or "WebCenter Interaction" in the “Find a Community” box.  Now that I’ve joined, I can meet many other customers like me who use the product.  For more information, CLICK HERE to learn how to use Communities to your advantage!
[Read More]
About


This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.

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