SR Activity Summaries Via Direct Email? You Bet!
By Phil Catalano-Oracle on Jun 27, 2013
Courtesy of Ken Walker.
I’m a “bottom line” kind of guy. My friends and co-workers will tell you that I’m a “Direct Communicator” when it comes to work or my social life. For example, if I were to come up with a fantastic new recipe for a low-fat pan fried chicken, I’d Tweet, email, or find a way to blast the recipe directly to you so that you could enjoy it immediately. My friends would see the subject, “Awesome New Fried Chicken” and they’d click and see the recipe there before them.
Others are “Indirect Communicators.” My friend Joel is like this. He would post the recipe in his blog, and then Tweet or email a link back to his blog with a subject, “Fried Chicken.” Then Joel would sit back and expect his friends to read the email, AND click the link to his blog, and then read the recipe. As a fan of the “Direct” method, I wish there was a way for me to “Opt-in” for immediate updates from Joel so I could see the recipe without having to click over to his blog to search for it.
The same is true for MOS. If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email. Which type of email would you rather receive in your email account?
Your SR has been updated. Click HERE to see the update.
Your SR has been updated. Here is the update: “Hi John, Oracle Development has completed the patch we’ve been waiting for! Here’s a direct “LINK” to the patch that should resolve your issue. Please download and install the patch via the instructions (included with the link) and let me know if it does, in fact, resolve your issue!”
Example2 is available to you! All you need to do is to “Opt-In” for the direct email updates. The default is for the indirect update as seen in Example1. To turn on “Service Request Details in Email” simply follow these instructions (aided by the screenshot below):
1. Log into MOS, and click on your name in the upper right corner. Select “My Account.”
2. Make sure “My Account” is highlighted in bold on the left.
3. Turn ON, “Service Request Details in Email”
That’s it! You will now receive the SR Updates, directly in your email account without having to log into MOS, click the SR, scroll down to the updates, etc. That’s better than Fried Chicken! (Well; almost better....).