Monday Feb 24, 2014

Olympic Athletes Wish They Knew Our Quick Training Secrets

Complements of Irina!

All the talk on the planet lately is about the Olympics, everyone cheering for the individuals who have dedicated their lives to pushing the human body to its limits. We admire and respect them, sometimes wish we had a fraction of that dedication. There is no quick route to that level of fitness and skill.

Seeing snow on the ground as I look out the window, my thoughts wander toward summer, remembering the color "green", and I begin preparing for a half marathon -- just a few months of training followed by a couple of hours of stress on the race course. There will be no cheering crowd throwing me flowers as I cross the finish line, only satisfaction in achieving a goal that I worked hard for.


Do you spend a lot of time training, not just in your personal life, but also at work?


We just upgraded the MOS Communities (MOSC) to Jive, merged them with the OTN Forums, so now we are together having to learn to navigate the new interface, along with all our other tasks.


One thing that might help you quickly get up to speed with the new MOSC and other features of MOS is this article, that has short videos explaining different MOS features:

Discover how to use My Oracle Support Video Series (Doc ID 603505.1)

  • How do you stay on top of the latest patches?
  • Where can you check that products are certified to work together before you begin installing willy nilly?
  • Is there a way to access our knowledge base while you're standing in line at the grocery store?
  • Will your product really be desupported at the end of the year?

All these and more are covered. Check out the videos while you're on the treadmill, and improve your life in multiple ways simultaneously.


We also have webcasts coming up that you might be interested in:

Get Proactive Essentials Webcast Series - My Oracle Support Community (Doc ID 1615047.1)
  • Register for one of many in the timezone of your choice (through March). Lasting 40 minutes, these sessions will get you setup and using the new MOS Community in record time
Essentials Webcast: Oracle Cloud Support (Doc ID 1555872.1)
  • Thirty minute presentations, scheduled through February, will explain what Cloud Support is all about. Sign up for one today!

There are times when long trainings make enormous impact. Other times when they don't. We hope that we can streamline the work-related trainings so that you can devote more time to personal goals.

Happy Trails

Friday Feb 07, 2014

Upcoming WebCenter Customer Advisory Board (CAB) Meetings in March and April, 2014

Message from the WebCenter Customer Advisory Board (CAB):

The Oracle WebCenter CAB is a program sponsored by the WebCenter product team. The program goal is for the WebCenter product team to partner directly with a select group of existing customers for product strategy and direction. It is an invaluable forum for our members to foster direct relationship with our product team, and actively participate and influence our product development lifecycle (e.g. provide feedback, validate strategy, test and evaluate our beta releases, etc). In addition, members will be able to network with peers from other companies which are members of our CAB.

In North America, we meet bi-annually for in-person sessions (usually around Oracle OpenWorld and COLLABORATE time frames). Our next in-person WebCenter Customer Advisory Board meeting in North America will be at COLLABORATE 14 in Las Vegas. COLLABORATE is from April 7-11, 2014. Our CAB is on Sunday April 6, in Las Vegas. (Note: Attending COLLABORATE is NOT a requirement to attend the CAB).

For customers based in Europe, Middle East, and Africa (EMEA) unable to travel to the U.S. for CAB meetings, we meet once per year. This year's in-person CAB meeting for EMEA is planned for March 11-12, in Vienna, Austria.

At either CAB meeting, attendees will have an opportunity to participate in intimate discussions around forward-looking WebCenter product features and roadmaps, as well as to have one-on-one sessions directly with WebCenter product leads.

WebCenter CAB is a selective membership forum. For membership candidacy and/or interests to participate in either of the CAB meetings above, please contact Jon Huang

Thursday Feb 06, 2014

New My Oracle Support Community (MOSC) Platform

The My Oracle Support Community (MOSC) recently migrated to a new platform with a completely new look and feel and navigation.  There is a series of 5 short videos to help learn the basic features and get you started.  Please see My Oracle Support Community - New Platform Overview to start out with the first video.  Once done with that video, click on the [ Watch the Next in this series ] at the bottom left and it will automatically take you to the next video in the series.  Each video page has the [ Watch the Next in this series ] link to advance to the next video.

Although it is preferable to watch the videos in sequence, you can also individually select which videos you want to watch.  For reference, here are the individual links to the five videos in the series:

My Oracle Support Community - New Platform Overview [ Video 1 ] (Doc ID 1614073.1)
My Oracle Support Community - How to complete your profile setup. [ Video 2 ] (Doc ID 1614358.1)
My Oracle Support Community - How to start a community discussion [ Video 3 ] (Doc ID 1614724.1)
My Oracle Support Community - How to reply to discussions [ Video 4 ] (Doc ID 1614734.1)
My Oracle Support Community - Participating in the community [ Video 5 ] (Doc ID 1614725.1)

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This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.

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