By JulieP on May 08, 2013
Ever wondered why you were asked for the RDA?
When you open an SR with support you may be asked to upload the RDA. We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.
The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1]
Click on the Tabs within the document to have all your questions answered.
Further Information for specific Portals Products can be found in the following Notes:-
- Quick Steps: How to Execute RDA (Remote Diagnostic Agent) for WebCenter 11g [ID 1418405.1]
- Oracle Portal 11g Diagnostics Using Remote Diagnostic Agent (RDA) [ID 1059805.1]
- How To Use RDA with Oracle WebCenter Interaction and Oracle WebCenter Analytics [ID 1342012.1]
Always ensure you have the latest RDA this can be downloaded from:-
Remote Diagnostic Agent (RDA) 4 - Getting Started [ID 314422.1]