- Oracle Fusion Middleware 12c (220.127.116.11.0) Released
- Remote Diagnostic Agent (RDA) 8.12 and Diagnostic Assistant (DA) 2.11 now available!
- WebCenter Portal 12c Bundle Patch 160419 (18.104.22.168.160419) Released
- WebCenter Portal 11gR1 dot9 Bundle Patch 160418 (22.214.171.124.160418) Released
- Oracle Critical Patch Update for April 2016
- Oracle WebLogic Portal 10.3.7 Certification Release
- Jan 2016 Fusion MiddleWare (FMW) Proactive Patches Released!
- Oracle Critical Patch Update for January 2016
- "Guided Resolutions" Help when Creating Service Requests (SRs)
- Obtaining Oracle Software
Wednesday May 29, 2013
Friday May 17, 2013
By Phil Catalano-Oracle on May 17, 2013
Wednesday May 08, 2013
By Jules-Oracle on May 08, 2013
Ever wondered why you were asked for the RDA?
When you open an SR with support you may be asked to upload the RDA. We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.
The following document goes through all the key stages involved in collating the RDA: Resolve Problems Faster! Use Remote Diagnostic Agent ( RDA ) - Fusion Middleware and WebLogic Server (Doc ID 1498376.1). Click on the Tabs within the document to have all your questions answered.
Further Information for WebCenter and Oracle Portal Products can be found in Master Note: Oracle Portal and Oracle WebCenter (RDA) (Doc ID 1077898.1).
Always ensure you have the latest RDA, which can be downloaded from Remote Diagnostic Agent (RDA) - Getting Started (Doc ID 314422.1).