Friday Nov 08, 2013

NEW - Oracle Certifications and Documentation Available for Pre-Acquisition Sun/BEA Products

If you have been looking for Oracle certification information or documentation for the pre-Acquisition Sun/BEA products, such as WebLogic Portal (WLP), you can now find them at the Certifications Central Hub.[Read More]

Wednesday Sep 25, 2013

ADVISOR WEBCAST: Oracle Webcenter Portal 11g: User & Administration Tips

Be sure to register for the following Advisor Webcast:

Oracle Webcenter Portal 11g: User & Administration Tips

November 12, 2013 at 11:00 am, Eastern Standard Time (New York, GMT-05:00), 8:00 am, Pacific Standard Time (San Francisco, GMT-08:00), 4:00 pm, GMT Time (London, GMT), 5:00 pm, Europe Time (Paris, GMT+01:00)

This one-hour session is recommended for technical and functional users who use Oracle WebCenter Portal to build a company portal using runtime tools.


  • Whats new in WebCenter
  • Terminology Changes
  • Using the Portal once its built
  • Setting up Self Registration (Admins)
  • End User Experience
  • Development Environment
  • Patching Information

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

For more information and to register for this Advisor Webcast, please see Oracle Webcenter Portal 11g: User & Administration Tips (Doc ID 1585902.1).

Monday Sep 23, 2013

Read the newly updated Fusion Middleware Lifetime Support Policy Document

Read the newly updated version of the Fusion Middleware Lifetime Support Policy Document, Oracle's official way of communicating product end-of-life plans.[Read More]

Monday Sep 16, 2013

Oracle OpenWorld 13: Learn. Connect. Explore with Oracle Support and Services

Oracle Services will be front and center when Oracle OpenWorld kicks off.

More than 500 experts from across Services will be on hand September 22-26 to share best practices for adopting and optimizing Oracle technology.

Learn. Connect. Explore with Oracle Support and Services

.[Read More]

Thursday Sep 12, 2013

FMW Newsletter Sep 2013

The latest FMW newsletter has been published, with information about:

  • FMW 12c Release
  • WebCenter Release
  • July Critical Patch Update (CPU)
  • WebCenter Portal Bundle Patch
  • FMW trainings
  • Oracle OpenWorld - Sep 22-26, 2013, San Francisco, CA
  • Links to Portals Twitter / Blogs
  • and more
To see the latest issue, go to:
  • Oracle Fusion Middleware Support News : Current Edition - Volume 9 : September 2013 (Doc ID 1347075.1)

Tuesday Sep 03, 2013

Oracle OpenWorld 13: Learning from the success of others

Oracle OpenWorld![Read More]

Thursday Aug 29, 2013

MOS Quick Reference Guide

Be more efficient with the MOS Quick Reference Guide![Read More]

Wednesday Aug 07, 2013

Oracle Fusion Middleware (FMW) Support Newsletter

Checkout the Oracle Fusion Middleware Support Newsletter![Read More]

Monday Aug 05, 2013

Join one or more of Oracle's Portal Communities!

The same thing applies to us humans, too… I found a Community that interests me by typing in one of my Oracle products, “Oracle WebCenter Portal” or "Oracle Portal" or "WebCenter Interaction" in the “Find a Community” box.  Now that I’ve joined, I can meet many other customers like me who use the product.  For more information, CLICK HERE to learn how to use Communities to your advantage!
[Read More]

Thursday Jun 27, 2013

SR Activity Summaries Via Direct Email? You Bet!

If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email. Which type of email would you rather receive in your email account?[Read More]

Monday Jun 10, 2013

RDA: Files for the Masses!

For more information on how you can use RDA, see Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent (Doc ID 1498376.1)

[Read More]

Wednesday May 29, 2013

Knowledge Management Feedback

 Did you know that you can provide feedback on Knowledge Management (KM) articles?[Read More]

Wednesday May 08, 2013

Taking the Mystique out of the Remote Diagnostics Agent (RDA)

Ever wondered why you were asked for the RDA?

When you open an SR with support you may be asked to upload the RDA.   We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.

The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1] 

Click on the Tabs within the document to have all your questions answered.

Further Information for specific Portals Products can be found in the following Notes:-

  • Quick Steps: How to Execute RDA (Remote Diagnostic Agent) for WebCenter 11g [ID 1418405.1]
  • Oracle Portal 11g Diagnostics Using Remote Diagnostic Agent (RDA) [ID 1059805.1]
  • How To Use RDA with Oracle WebCenter Interaction and Oracle WebCenter Analytics [ID 1342012.1]

Always ensure you have the latest RDA this can be downloaded from:-

Remote Diagnostic Agent (RDA) 4 - Getting Started [ID 314422.1] 

Wednesday Apr 17, 2013

MOS Community "Middleware Certification"

Did You Know ...

What's NEW in the My Oracle Support (MOS) Communities space? The Middleware Certification Community!!

Typically the MOS Communities (MOSC), available to all Oracle customers with a valid CSI number, are dedicated to specific products and the discussions are about specific topics within that product set.

The forum philosophy is well accepted – anybody can post a question, answer a question, search, learn and share experiences. This community has been set up, and it is moderated, by dedicated Oracle Support Engineers. The Middleware Certification MOSC crosses the border and covers most of the products within the Fusion Middleware product suite.

 The scope of the Middleware Certification Community is to assist you to locate certification information and how to interpret it. If you don’t know much about the MOS Communities please check out this MOS article with a video: Taking Full Advantage of All Information Available in My Oracle Support (MOS) [Video] (Document ID 1455667.1)

It also explains how to subscribe to the Communities which you are interested in.

Have questions? Let me know!


This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.


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