Monday Mar 30, 2015

Finding "End of Support" Information for Fusion Middleware

When does support end for my Fusion Middleware version?  It's such a simple question and frequently asked.  There is more to the answer than you might expect, and finding the full detail can be challenging.

This article will describe the navigation path through the relevant documents - all of which need to be read not only to obtain the "end of support" dates, but to also gain an understanding of Oracle Lifetime Support and Error Correction (bug fixing) policies.

The starting point is the Oracle Lifetime Support page

This page lays out the Oracle Lifetime Support terms, definitions and benefits. Once these are understood, go to the product specific Lifetime Support documents listed on the page. The direct link to the Fusion Middleware document is:

This is a weighty tome (60 + pages) which contains the actual "end of support" dates. The challenge is to pick out the dates for the different Middleware products which form your chosen technology stack / solution. On page 8, there is a table labeled - "Fusion Middleware Releases". While some dates are listed in this table, for 10.1.3, 11g and 12c you are referred to the footnotes e.g.

Screenshot of rows in Fusion Middleware Release Table on Page 8

To quote the footnote

"... For specific dates refer to the respective sections in this document. To find a section, refer to the Table of Contents."

Therefore, be prepared to jump to different sections to find the dates which are specific to the products you have chosen for your Middleware solution.

There is one other very important footnote on this page, to quote:

"For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on My Oracle Support ."

This statement leads you down the path to find "Error Correction Support" dates for given patch set version numbers. Establishing the "Error Correction Support" dates for your solution is key because it will inform your plans for patching / maintenance. 

For Fusion Middleware, you can cut to the chase and go straight to:

Error Correction Support Dates for Oracle Fusion Middleware 11g (11.1.1/11.1.2) [ID 1290894.1]

Here are some screenshots of Oracle's Portals Products from the Oracle Lifetime Support Policy document.  The easiest way to find the Portals products is to do a search on "portal" when you're viewing the document.  [Apologies for the truncation of the screenshots as this is out of our control at this time]



WebCenter Portal



Tuesday Sep 09, 2014

Guided Resolutions when Creating a Service Request (SR)

Anyone logging Service Requests recently might have noticed changes to some of the available options.

Oracle is enhancing My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.

The feature was introduced in MOS 14.3, released July 2014.  It is designed to guide you to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configuration.

The following screenshot shows what you will see if a guided resolution flow is available, in this case for WebCenter Portal (WCP) Patching questions/issues.  Notice the yellow box that says Guided resolution has been activated.  This is what tells you there is a guided resolution for that Problem Type.

The goal is for users to get access to Oracle best practices for diagnosing issues across key product areas while retaining the flexibility of filing an SR in the event that a solution is not found.

The following screen shot shows the start of a guided resolution with the list of options available.

At the time of this writing there was only one WCP guided resolution, Patching.  In the coming weeks and months we will continuously add more.

Along with the new guided resolutions, there will be a restructuring of the WCP Problem Types.  For consistency from one product to another, the first level of Problem Types will be the same across all products and will look like the following screenshot.  The second level will be unique to each product.  This change will be coming soon for WCP.

Click here to reference the official statement on the  Guided Resolution Feature (PDF).

Please be aware that Guided Resolutions are being constantly improved with new flows and will incorporate more products

We encourage you to send feedback on your experience by selecting the "Contact Us" link from  My Oracle Support and then selecting Problem Type "General issues with MOS" >> "Software-MOS Feedback/Enhancement Request."

Your feedback helps drive our ongoing efforts to enhance your My Oracle Support experience.

Tuesday Jul 15, 2014

Prepare for My Oracle Support (MOS) Release 14.3—Browser Requirements

Courtesy of Irina Donaldson!

If you have a CSI number, then you are eligible for technical support for your Oracle products using the My Oracle Support (MOS) portal.

With the rollout of My Oracle Support 14.3 on July 18, 2014, there will be changes to certified browsers.

If your browser is not upgraded, you may encounter issues or receive unexpected results and the solution will be to move to the certified browser. Fixes will not be generated for browsers that are no longer supported.

Check your browser version before July 18 to minimize any adverse impact later, when you do need to use MOS for any research or to file an SR.

Note: Customer/Cloud Portal 14.4 will be released next quarter.

Wednesday Jul 09, 2014

Oracle Fusion Middleware 12c ( Released

Although this Fusion Middleware release does not include any of the Portals, it's posted here for those of you who might be using some of these other products.

We are proud to announce the release of Oracle Fusion Middleware 12c ( Media is being made available for download on the Oracle Technology Network (OTN), and the Oracle Software Delivery Cloud (OSDC). This includes the following products:

  • Oracle WebLogic Server 12c (
  • Oracle Coherence 12c (
  • Oracle TopLink 12c (
  • Oracle Fusion Middleware Infrastructure 12c (
  • Oracle HTTP Server 12c (
  • Oracle SOA Suite and Business Process Management 12c (
  • Oracle MapViewer 12c (
  • Oracle B2B and Healthcare 12c (
  • Oracle Service Bus 12c (
  • Oracle Event Processing 12c (
  • Oracle Managed File Transfer 12c (
  • Oracle Data Integrator 12c (
  • Oracle Enterprise Data Quality 12c (
  • Oracle Data Service Integrator 12c (
  • Oracle GoldenGate Monitor and Veridata 12c (
  • Oracle JDeveloper 12c (
  • Oracle Enterprise Pack for Eclipse 12c (

Here is the related information for these releases:

You can also visit the Oracle Fusion Middleware page on OTN to find more information about the products.

Oracle Fusion Middleware Team

Monday Apr 07, 2014

Free Learning Sessions on Oracle Fusion Middleware

Free Learning Sessions on Oracle Fusion Middleware

Each session runs 2 hours and will provide an in-depth look into each topic. There will be demos, a question and answer session as well as a brief overview of next steps for those who require more detailed training.

Start in the Middle with Oracle Fusion Middleware

Do you really understand what Oracle’s Fusion Middleware entails and what it can do? Expert trainer and consultant, Martin Schlichenmayer clears the fog surrounding the power of Oracle’s Fusion Middleware.


  • Oracle’s Fusion Middleware history
  • the center of it all – the Application Server
  • more about the central role of WebLogic Application Server
  • what differentiates SOA Suite from BPM Suite and where both interact with Webcenter and ADF.
  • the role of the Enterprise Service Bus and the Services Registry / Repository
  • the difference between Business Activity Monitoring and Business Intelligence
Choose the session most convenient for you:

Date          Time                         More details and registration
April 24    13:00 – 15:00 CET    Link
May 8       13:00 – 15:00 CET    Link
May 15     13:00 – 15:00 CET    Link

For more information and assistance please contact your local Oracle University Service Desk

Tuesday Apr 01, 2014

Oracle Fusion Middleware Support News : March 2014

See the latest Fusion Middleware Support News : March 2014!


Monday Mar 03, 2014

ADVISOR WEBCAST: Embedding OBIEE Content in WebCenter Portal

Be sure to register for the following Advisor Webcast:

Embedding OBIEE Content in WebCenter Portal

March 19, 2014 at 3:00 pm, Europe Time (Berlin, GMT +01:00), 2:00 pm, GMT Time (London, GMT), 10:00 am ET, 9:00 am CT, 8:00 am MT, 7:00 am PT

This one hour session is recommended for technical users who are interested in integrating OBIEE with WebCenter Portal. The objective is to provide an overview of the system requirements and the steps required to perform a basic integration.

  • Understand what is required in order to integrate OBIEE with WebCenter Portal
  • Have an idea of what issues may occur, how to debug them and what log files may be required
A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

For more information and to register for this Advisor Webcast, please see Embedding OBIEE Content in WebCenter Portal (Doc ID 1613815.1).

Monday Feb 24, 2014

Olympic Athletes Wish They Knew Our Quick Training Secrets

Complements of Irina!

All the talk on the planet lately is about the Olympics, everyone cheering for the individuals who have dedicated their lives to pushing the human body to its limits. We admire and respect them, sometimes wish we had a fraction of that dedication. There is no quick route to that level of fitness and skill.

Seeing snow on the ground as I look out the window, my thoughts wander toward summer, remembering the color "green", and I begin preparing for a half marathon -- just a few months of training followed by a couple of hours of stress on the race course. There will be no cheering crowd throwing me flowers as I cross the finish line, only satisfaction in achieving a goal that I worked hard for.

Do you spend a lot of time training, not just in your personal life, but also at work?

We just upgraded the MOS Communities (MOSC) to Jive, merged them with the OTN Forums, so now we are together having to learn to navigate the new interface, along with all our other tasks.

One thing that might help you quickly get up to speed with the new MOSC and other features of MOS is this article, that has short videos explaining different MOS features:

Discover how to use My Oracle Support Video Series (Doc ID 603505.1)

  • How do you stay on top of the latest patches?
  • Where can you check that products are certified to work together before you begin installing willy nilly?
  • Is there a way to access our knowledge base while you're standing in line at the grocery store?
  • Will your product really be desupported at the end of the year?

All these and more are covered. Check out the videos while you're on the treadmill, and improve your life in multiple ways simultaneously.

We also have webcasts coming up that you might be interested in:

Get Proactive Essentials Webcast Series - My Oracle Support Community (Doc ID 1615047.1)
  • Register for one of many in the timezone of your choice (through March). Lasting 40 minutes, these sessions will get you setup and using the new MOS Community in record time
Essentials Webcast: Oracle Cloud Support (Doc ID 1555872.1)
  • Thirty minute presentations, scheduled through February, will explain what Cloud Support is all about. Sign up for one today!

There are times when long trainings make enormous impact. Other times when they don't. We hope that we can streamline the work-related trainings so that you can devote more time to personal goals.

Happy Trails

Friday Feb 07, 2014

Upcoming WebCenter Customer Advisory Board (CAB) Meetings in March and April, 2014

Message from the WebCenter Customer Advisory Board (CAB):

The Oracle WebCenter CAB is a program sponsored by the WebCenter product team. The program goal is for the WebCenter product team to partner directly with a select group of existing customers for product strategy and direction. It is an invaluable forum for our members to foster direct relationship with our product team, and actively participate and influence our product development lifecycle (e.g. provide feedback, validate strategy, test and evaluate our beta releases, etc). In addition, members will be able to network with peers from other companies which are members of our CAB.

In North America, we meet bi-annually for in-person sessions (usually around Oracle OpenWorld and COLLABORATE time frames). Our next in-person WebCenter Customer Advisory Board meeting in North America will be at COLLABORATE 14 in Las Vegas. COLLABORATE is from April 7-11, 2014. Our CAB is on Sunday April 6, in Las Vegas. (Note: Attending COLLABORATE is NOT a requirement to attend the CAB).

For customers based in Europe, Middle East, and Africa (EMEA) unable to travel to the U.S. for CAB meetings, we meet once per year. This year's in-person CAB meeting for EMEA is planned for March 11-12, in Vienna, Austria.

At either CAB meeting, attendees will have an opportunity to participate in intimate discussions around forward-looking WebCenter product features and roadmaps, as well as to have one-on-one sessions directly with WebCenter product leads.

WebCenter CAB is a selective membership forum. For membership candidacy and/or interests to participate in either of the CAB meetings above, please contact Jon Huang

Thursday Feb 06, 2014

New My Oracle Support Community (MOSC) Platform

The My Oracle Support Community (MOSC) recently migrated to a new platform with a completely new look and feel and navigation.  There is a series of 5 short videos to help learn the basic features and get you started.  Please see My Oracle Support Community - New Platform Overview to start out with the first video.  Once done with that video, click on the [ Watch the Next in this series ] at the bottom left and it will automatically take you to the next video in the series.  Each video page has the [ Watch the Next in this series ] link to advance to the next video.

Although it is preferable to watch the videos in sequence, you can also individually select which videos you want to watch.  For reference, here are the individual links to the five videos in the series:

My Oracle Support Community - New Platform Overview [ Video 1 ] (Doc ID 1614073.1)
My Oracle Support Community - How to complete your profile setup. [ Video 2 ] (Doc ID 1614358.1)
My Oracle Support Community - How to start a community discussion [ Video 3 ] (Doc ID 1614724.1)
My Oracle Support Community - How to reply to discussions [ Video 4 ] (Doc ID 1614734.1)
My Oracle Support Community - Participating in the community [ Video 5 ] (Doc ID 1614725.1)

Monday Jan 27, 2014

IMPORTANT: My Oracle Support Community and OTN Profiles Merge January 31, 2014

For My Oracle Support Community Users...

On January 31, 2014, we plan to migrate the My Oracle Support Community (MOSC) to the same platform used for the Oracle Technology Network (OTN) forums.
[Read More]

Tuesday Dec 17, 2013

Did Your Question Get Answered in My Oracle Support Community?

One of the primary goals of My Oracle Support Community is answering your questions with a Correct or Helpful reply.

Sometimes it is hard to tell if you got the information you needed! As the person asking the question, you can let the community know which replies you found correct and which ones were helpful.

[Read More]

Wednesday Dec 04, 2013

Oracle Fusion Middleware Support News : December 2013

See the latest Fusion Middleware Support News : December 2013!


Internet Explorer 7 (IE7) De-Supported as Certified Browser

Beginning April 4, 2014, Internet Explorer 7 (IE7) will be de-supported as a certified browser for My Oracle Support ( and the Cloud Support Portal, impacting both Oracle employees and customers. Customers will receive a communication (link) informing them of the IE7 changes and that they should make the transition to a higher browser version.

Please upgrade your browser version if you are currently an IE7 user. Supported browsers certified on My Oracle Support can be seen in the Supported Browser article.

IMPORTANT: It is recommended that customers do not upgrade to IE11 as it is currently not certified to run with My Oracle Support and the Cloud Support Portal. Plans to support IE11 are targeted for January 31, 2014.

Monday Nov 25, 2013

Support for Internet Explorer 11 (IE 11) with WebCenter Portal

Oracle has certified IE11 (Internet Explorer 11) for WebCenter Portal and  For additional details (including related patches), please see Supportability on Internet Explorer 11 (IE11) with Oracle WebCenter (Doc ID 1602954.1).

Also, be sure to check out the Middleware Certification Community for all of your Middleware Certification questions.  If you have additional questions relating to this topic you can post it out on the Middleware Certification Community.


This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.


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