Thursday Jun 27, 2013

SR Activity Summaries Via Direct Email? You Bet!

If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email. Which type of email would you rather receive in your email account?[Read More]

Monday Jun 10, 2013

RDA: Files for the Masses!

For more information on how you can use RDA, see Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent (Doc ID 1498376.1)

[Read More]
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This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.

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