Monday Mar 30, 2015

Finding "End of Support" Information for Fusion Middleware

When does support end for my Fusion Middleware version?  It's such a simple question and frequently asked.  There is more to the answer than you might expect, and finding the full detail can be challenging.

This article will describe the navigation path through the relevant documents - all of which need to be read not only to obtain the "end of support" dates, but to also gain an understanding of Oracle Lifetime Support and Error Correction (bug fixing) policies.

The starting point is the Oracle Lifetime Support page

http://www.oracle.com/us/support/lifetime-support/index.html

This page lays out the Oracle Lifetime Support terms, definitions and benefits. Once these are understood, go to the product specific Lifetime Support documents listed on the page. The direct link to the Fusion Middleware document is:

http://www.oracle.com/us/support/library/lifetime-support-middleware-069163.pdf

This is a weighty tome (60 + pages) which contains the actual "end of support" dates. The challenge is to pick out the dates for the different Middleware products which form your chosen technology stack / solution. On page 8, there is a table labeled - "Fusion Middleware Releases". While some dates are listed in this table, for 10.1.3, 11g and 12c you are referred to the footnotes e.g.

Screenshot of rows in Fusion Middleware Release Table on Page 8

To quote the footnote

"... For specific dates refer to the respective sections in this document. To find a section, refer to the Table of Contents."

Therefore, be prepared to jump to different sections to find the dates which are specific to the products you have chosen for your Middleware solution.

There is one other very important footnote on this page, to quote:

"For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on My Oracle Support ."

This statement leads you down the path to find "Error Correction Support" dates for given patch set version numbers. Establishing the "Error Correction Support" dates for your solution is key because it will inform your plans for patching / maintenance. 

For Fusion Middleware, you can cut to the chase and go straight to:

Error Correction Support Dates for Oracle Fusion Middleware 11g (11.1.1/11.1.2) [ID 1290894.1]

Here are some screenshots of Oracle's Portals Products from the Oracle Lifetime Support Policy document.  The easiest way to find the Portals products is to do a search on "portal" when you're viewing the document.  [Apologies for the truncation of the screenshots as this is out of our control at this time]

Middleware

 

WebCenter Portal

BEA

Sun

Wednesday Jan 21, 2015

WebCenter Portal 11gR1 dot8 Bundle Patch 6 (11.1.1.8.6) Released

WebCenter Portal 11gR1 dot8 Bundle Patch 6 (11.1.1.8.6) was released on January 20, 2015.

The patch can be downloaded from Patch 19824874: WEBCENTER PORTAL BUNDLE PATCH 11.1.1.8.6

For further information, please see the following documents:

The next quarterly Bundle Patch is tentatively scheduled for April 14, 2015.

Oracle Critical Patch Update for January 2015

The Critical Patch Update for January 2015 was released on January 20th, 2015.
Oracle strongly recommends applying the patches as soon as possible.

The Critical Patch Update Advisory is the starting point for relevant information. It includes the list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities for each product suite, and links to other important documents. Supported products that are not listed in the "Affected Products and Components" section of the advisory do not require new patches to be applied.

Also, it is essential to review the Critical Patch Update supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information. Critical Patch Update Advisories are available at the following location:

Oracle Technology Network:
http://www.oracle.com/technetwork/topics/security/alerts-086861.html

The Critical Patch Update Advisory for January 2015 is available at the following location:

Oracle Technology Network:
http://www.oracle.com/technetwork/topics/security/cpujan2015-1972971.html

Important information can also be found at:
https://blogs.oracle.com/security/

The next four dates for Critical Patch Updates are:

  • April 14, 2015
  • July 14, 2015
  • October 20, 2015
  • January 19, 2016

Tuesday Jan 13, 2015

Malware sites offering Oracle 'patches'

Warning

It has come to our attention that there are non-Oracle sites offering Oracle 'fixes' for genuine Oracle error messages.

You probably already don't need to be told, however:

please do not download these fixes as

  • they are not authorized by us in any way and
  • are more than likely to be dangerous to your system

If you do encounter one of these sites please inform us immediately via  Communities or create a SR and we will rectify the situation.

If you are unsure if a patch can be trusted, contact the 

Oracle WebCenter Portal (MOSC) Community.


Proactive Support are already investigating some known sites.


I'd also like to take this opportunity to make people aware that

any article in MOS is copyrighted by Oracle.

So please refrain from re-posting MOS articles on external sites. Instead, if you find a useful article and are interested in sharing it, please pass a description and the MOS Document ID, so that users can easily find the article.

Wednesday Oct 15, 2014

WebCenter Portal 11gR1 dot8 Bundle Patch 5 (11.1.1.8.5) Released

WebCenter Portal 11gR1 dot8 Bundle Patch 5 (11.1.1.8.5) was released on October 14, 2014.

The patch can be downloaded from Patch 19194669: WEBCENTER PORTAL BUNDLE PATCH 11.1.1.8.5

For further information, please see the following documents:

The next quarterly Bundle Patch is tentatively scheduled for January 20, 2015.

Tuesday Oct 14, 2014

Oracle Critical Patch Update for October 2014

The Critical Patch Update for October 2014 was released on October 14th, 2014.
Oracle strongly recommends applying the patches as soon as possible.

The Critical Patch Update Advisory is the starting point for relevant information. It includes the list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities for each product suite, and links to other important documents. Supported products that are not listed in the "Supported Products and Components Affected" section of the advisory do not require new patches to be applied.

Also, it is essential to review the Critical Patch Update supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information. Critical Patch Update Advisories are available at the following location:

Oracle Technology Network:
http://www.oracle.com/technetwork/topics/security/alerts-086861.html

The Critical Patch Update Advisory for October 2014 is available at the following location:

Oracle Technology Network:
http://www.oracle.com/technetwork/topics/security/cpuoct2014-1972960.html

Important information can also be found at: https://blogs.oracle.com/security/

The next four dates for Critical Patch Updates are:
  • January 20, 2015
  • April 14, 2015
  • July 14, 2015
  • October 20, 2015

Tuesday Sep 09, 2014

Guided Resolutions when Creating a Service Request (SR)

Anyone logging Service Requests recently might have noticed changes to some of the available options.

Oracle is enhancing My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.

The feature was introduced in MOS 14.3, released July 2014.  It is designed to guide you to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configuration.

The following screenshot shows what you will see if a guided resolution flow is available, in this case for WebCenter Portal (WCP) Patching questions/issues.  Notice the yellow box that says Guided resolution has been activated.  This is what tells you there is a guided resolution for that Problem Type.

The goal is for users to get access to Oracle best practices for diagnosing issues across key product areas while retaining the flexibility of filing an SR in the event that a solution is not found.

The following screen shot shows the start of a guided resolution with the list of options available.

At the time of this writing there was only one WCP guided resolution, Patching.  In the coming weeks and months we will continuously add more.

Along with the new guided resolutions, there will be a restructuring of the WCP Problem Types.  For consistency from one product to another, the first level of Problem Types will be the same across all products and will look like the following screenshot.  The second level will be unique to each product.  This change will be coming soon for WCP.

Click here to reference the official statement on the  Guided Resolution Feature (PDF).

Please be aware that Guided Resolutions are being constantly improved with new flows and will incorporate more products


We encourage you to send feedback on your experience by selecting the "Contact Us" link from  My Oracle Support and then selecting Problem Type "General issues with MOS" >> "Software-MOS Feedback/Enhancement Request."

Your feedback helps drive our ongoing efforts to enhance your My Oracle Support experience.

Friday Aug 15, 2014

Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network.

Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule.

You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle.

Featured sessions include:

Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

Thursday Aug 07, 2014

Learn, Connect and Explore at Oracle OpenWorld 2014


Oracle OpenWorld is once again upon us and Oracle Services will be front and center! More than 500 experts from across Services will be on hand September 28 - October 2 to share best practices for adopting and optimizing Oracle technology.
Oracle


[Read More]

Wednesday Jul 16, 2014

WebCenter Portal 11gR1 dot8 Bundle Patch 4 (11.1.1.8.4) Released

WebCenter Portal 11gR1 dot8 Bundle Patch 4 (11.1.1.8.4) was released on July 15, 2014.

The patch can be downloaded from Patch 18633874 WEBCENTER PORTAL BUNDLE PATCH 11.1.1.8.4

For further information, please see the following documents:

The next quarterly Bundle Patch is tentatively scheduled for October 14, 2014.

Tuesday Jul 15, 2014

Prepare for My Oracle Support (MOS) Release 14.3—Browser Requirements

Courtesy of Irina Donaldson!

If you have a CSI number, then you are eligible for technical support for your Oracle products using the My Oracle Support (MOS) portal.

With the rollout of My Oracle Support 14.3 on July 18, 2014, there will be changes to certified browsers.

If your browser is not upgraded, you may encounter issues or receive unexpected results and the solution will be to move to the certified browser. Fixes will not be generated for browsers that are no longer supported.

Check your browser version before July 18 to minimize any adverse impact later, when you do need to use MOS for any research or to file an SR.

Note: Customer/Cloud Portal 14.4 will be released next quarter.

Oracle Critical Patch Update for July 2014

The Critical Patch Update for July 2014 was released on July 15th, 2014.
Oracle strongly recommends applying the patches as soon as possible.

The Critical Patch Update Advisory is the starting point for relevant information. It includes the list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities for each product suite, and links to other important documents. Supported products that are not listed in the "Supported Products and Components Affected" section of the advisory do not require new patches to be applied.

Also, it is essential to review the Critical Patch Update supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information. Critical Patch Update Advisories are available at the following location:

Oracle Technology Network:
http://www.oracle.com/technetwork/topics/security/alerts-086861.html

The Critical Patch Update Advisory for July 2014 is available at the following location:

Oracle Technology Network:
http://www.oracle.com/technetwork/topics/security/cpujul2014-1972956.html

The next four dates for Critical Patch Updates are:

  • October 14, 2014
  • January 20, 2015
  • April 14, 2015
  • July 14, 2015

Wednesday Jul 09, 2014

Framework Folder Support for WebCenter Portal? It's Coming!

Courtesy of Ken Walker from the WebCenter Content Server team...

WebCenter Content Server allows its administrators the flexibility of using a Folders type interface to access stored content through an interface that mimics a folder based file system.  In fact, they have a choice of product components to do this, "Folders," "Folders_g," or "Framework Folders."  The Framework Folders component is the latest available, and most flexible folders interface to date.  Customers are migrating their older folders technology to this new option. 

Meanwhile, WebCenter Portal has used the Folders_g technology for quite some time.  In fact, Portal administrators will tell you that WebCenter Portal requires the Folders_g component, but that the Framework Folders technology isn't yet available for WebCenter Portal at all; what's up with that? 

Well, you may be surprised to learn that support for Framework Folders on WebCenter Portal is, indeed, here!

Oracle has released bundle patches for both WebCenter Content and Portal in April 2014 which bring home the support for FrameworkFolders. These patches will bring these products to version 11.1.1.8.3.

You can enable support for FrameworkFolders on new Content and Portal installations where the folders_g component has never been enabled using the following patches (new installations of .8 only):

  • Download and apply the WebCenter Content MLR03 Patch 18088049.
  • Download and apply the WebCenter Portal BP3 Patch 18085041.
  • Download and apply the WebCenterConfigure component Patch 18387955. Before applying this patch on the Content Server, ensure that WebCenter Content MLR03 Patch 18088049 has already been applied.

You can find detailed instructions on how to enable FrameworkFolders support in the Oracle® Fusion Middleware Installation Guide for Oracle WebCenter Portal 11g Release 1 (11.1.1.8.3).

WebCenter Portal 11.1.1.9 will support upgrade scenarios for any existing WCP customers.  They will be able to migrate from their existing Folders_g install to one that uses Framework Folders.

Oracle Fusion Middleware 12c (12.1.3.0.0) Released

Although this Fusion Middleware release does not include any of the Portals, it's posted here for those of you who might be using some of these other products.

We are proud to announce the release of Oracle Fusion Middleware 12c (12.1.3.0.0). Media is being made available for download on the Oracle Technology Network (OTN), and the Oracle Software Delivery Cloud (OSDC). This includes the following products:

  • Oracle WebLogic Server 12c (12.1.3.0.0)
  • Oracle Coherence 12c (12.1.3.0.0)
  • Oracle TopLink 12c (12.1.3.0.0)
  • Oracle Fusion Middleware Infrastructure 12c (12.1.3.0.0)
  • Oracle HTTP Server 12c (12.1.3.0.0)
  • Oracle SOA Suite and Business Process Management 12c (12.1.3.0.0)
  • Oracle MapViewer 12c (12.1.3.0.0)
  • Oracle B2B and Healthcare 12c (12.1.3.0.0)
  • Oracle Service Bus 12c (12.1.3.0.0)
  • Oracle Event Processing 12c (12.1.3.0.0)
  • Oracle Managed File Transfer 12c (12.1.3.0.0)
  • Oracle Data Integrator 12c (12.1.3.0.0)
  • Oracle Enterprise Data Quality 12c (12.1.3.0.0)
  • Oracle Data Service Integrator 12c (12.1.3.0.0)
  • Oracle GoldenGate Monitor and Veridata 12c (12.1.3.0.0)
  • Oracle JDeveloper 12c (12.1.3.0.0)
  • Oracle Enterprise Pack for Eclipse 12c (12.1.3.0.0)

Here is the related information for these releases:

You can also visit the Oracle Fusion Middleware page on OTN to find more information about the products.

Thanks.
Oracle Fusion Middleware Team

Tuesday May 13, 2014

End of Error Correction for WebCenter Portal Patch Set 11.1.1.6.x

The Grace Period for WebCenter Portal (WCP) Patch Set 11.1.1.6.x just ended (April 2014) and therefore WCP 11.1.1.6.x has fallen out of Error Correction.  This means new patches (error correction) for WCP 11.1.1.6.x will no longer be provided.  However, you can still download and install existing WCP 11.1.1.6.x patches.  Customers are encouraged to update to the latest Patch Set/Bundle Patch, which at the time of this writing was WCP 11.1.1.8.3.  See Error Correction Support Dates for Oracle Fusion Middleware 11g (11.1.1/11.1.2) (Doc ID 1290894.1).

Oracle provides bug fixes for products as part of Premier and Extended Support (but not Sustaining Support).  Error Correction explains the methods that are used to deliver bug fixes and some of the policies regarding those methods.  The Error Correction Policy describes details about how Oracle delivers error corrections within the life of those releases.  This includes policies on how long we will create new fixes for older forms of patch delivery such as patch sets and bundle patches.

See The Importance of Staying Current on the Latest Product Releases and Patches blog entry for more detailed information on the Error Correction Policy and Grace Periods.

About


This is the official blog of the Portals Proactive Support Team. Here we will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do.

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