Tuesday Jan 22, 2008

Key Performance Indicators For Business Value

Key Performance indicators KPI to follow the IT Infrastructure Performance

The IT Infrastructure is analyzed according 5 axis of IT model (scalability/power, flexibility, security, availability, economy/ecology). and the performance is measured by the Key Performance Indicators.
Control IT infrastructure is to give the means of measuring the variations of architecture states and of being able to anticipate the risks which degrade its level of maturity and thus the value business delivered by the company.


I propose performance indicators classified by IT Infrastructure Solution
  • Industrialization and Best Practices : Incidents number handled per day, Solving mean time for an incident, Changes number Mean time for the change, Infrastructure Maturity Level, Mean time to repair...
  • Standardized Technical Basis : OS Number, OS number releases, Administration software number, Open source components ratio, Technical basis change frequency, Total Cost of Ownership...
  • Computer Room Optimization : Servers consolidation ratio, Storage consolidation ratio, SwaP ratio, Hot points number in a room, Electric consumption ratio, Square meter reduction ratio, Return on Investment...
  • Provisioning : Time to deploy a new service, Update time, Services number deployed per year, OS number deployed per year, Applications number deployed per year, Administration ratio for a deployment...
  • Infrastructure Vitualization : Virtualized applications ratio, SwaP ratio, Use rate of equipment environment, Return On Investment, Virtual machines number, Availability ratio...
  • Desktop Virtualization : Virtualized terminals number, Virtual machines number deployed per year, Decibels decrease ratio in the call center, Productivity improvement ratio, Temperature decrease ratio in the call center....
  • Web 2.0 : Open Source components number, Electrical consumption, Costs saving, SwaP ratio, Web concurrent users number, Time to Repair, Return on Investment, Total Cost of Ownership...
  • Eco Datacenter : Servers consolidation ratio, Storage consolidation ratio, SwaP ratio, Electric consumption ratio, Square meter reduction ratio, Return On Investment...
  • Open Source : Open Source projects number, Open Source Components number, Contributors number, Economies made by the OpenSource choice, Freedom of Choice, Service Quality, Open standards...
  • Disaster Recovery Plan : Data quality ratio after incident, Recovery point objective, Recovery time objective, Full recovery time objective...
  • Business Application Infrastructure : Response time, Number of concurrent users, Data flow integration time, Availability ratio, Mean time of intervention on site, Number of application modules composing the solution...
  • High Performance Computing : Mean calculation time, Gflops number, Watt/Flop number, Availability ratio, Processors number, Calculation hours number per year...
  • Business Continuity : Data quality ratio after incident, Recovery point objective, Recovery time objective, Full recovery time objective, Hardware availability ratio, Data restore period...
  • Identity Management : Propagation time of a new user, Exemptions number, Applications number integrating the SSO, Notifications number per user, Propagation anomalies number per year, Password number per user...
  • Archiving : Retention period of archived data, Resource consumption per service, Media number on which the data have transited during its lifecycle, Return On Investment, Mean time of an archived data research...
  • Data Protection : Data availability ratio, Data retention duration, Data restore duration, Data quality ratio after incident...
  • Service Oriented Architecture : Time to make a new service available, Cost of inter-services cross charges, Applications ratio participating to the SOA, Response time, Data repository quality...
           
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Business stakes are changing, the IT infrastructure must be increasingly reactive to significantly reduce Time To Market. Today, we have the technology and methodology addressing these new business challenges.

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