Saturday Feb 14, 2009

Social Networking

Social Networking
Social Networking
Participate and Win



Why Should You Care for Web 2.0 ?
  • Web 2.0 is a term describing the trend in the use of World Wide Web technology and web design that aims to enhance creativity, information sharing, and, most notably, collaboration among users
  • Know Who know's how : Seek information from the right source - Share your expertise
  • Sharing is Power
  • Create a network of contacts and make it easier to seek help
Customers Business Challenges
  • Turn Intranet into Vibrant Communities
  • Capture and Keep Knowledge in the Enterprise
  • Locate Expertise
  • Manage Information Life Cycle
  • Reduce Costs
Why the Web 2.0 in the industries
  • Manufacturing : Resources Consolidation  - Manufacturer/Supplier collaboration
  • Telecommunications : Internationalization – Customize Services
  • Banking Finance :International development - Activities diversification
  • Government : Provide direct information access - Provide timely access to decision support information - Accomplish more work with fewer resources
  • Retail : Industry consolidation – Consumers adoption of electronic channels and payments
  • Media & Entertainment :: On-going technological innovation
  • Healthcare : Accelerating Employers-Led Initiatives - Accelerating IT Adoption Among Providers  - New Consumers-centric Technologies
  • Education & Research  : Creating a New Form of Collaborative Education  - Expanding the Boundaries of Knowledge
  • Transportation & Travel : Social Responsibility - Technology, exposure to other cultures - Collecting and Sharing experiences - Business Travel online Adoption
  • Energy : Energy education
Technologies for Web 2.0
  • Atlassian Confluence 2.0 software
  • Sun Value Platform (TCO, ROI Solution)
  • Functionalities : My profil, My Share, Community Equity,Tagging, Ratting, Commenting, Statistics, Search Mashup, Wiki, Attachment, Feed Syndication, Bookmark, WSYWYG, Blog
  • Methodology : Identity, responsibility, role, rythm, value, publishing policy, tool
  • Open Source Free : Source code, Binary product, Simple Training, Security help
  • Open Source Paying : Subscription, Support, Services, Training, Indemnification
  • Open Storage : Open Source Software with Industry Standard Hardware - Sun Storage 7000
  • Archiving, Data Protection
  • Open Source Software : OpenJDK, OpenSolaris, NetBeans, GlassFish, Grid Engne, OpenSSO, OpenFM, OpenOffice, OpenDS, OpenPortal, OpenESB, OpenSparc, VirtualBox; MySQL, OpenOffice
  • Architecture : 64 bits processors CMT, Multi-thread, Multi-core, Less Power, Space, Cooling - Hybrid server Sun Fire x4540 -Sun Blade Server on AMD, Intel, UltraSparc T2, multi-OS : Solaris 10, Windows, Linux - Virtualization: Sun xVM Infrastructure  - Sun Virtual Desktop Infrastructure Software - Sun Ray 2
  • Solaris Securiity, Identity Management and role management

          

Sunday May 25, 2008

Key Success Factors for Business Value

Key Success Factors

The Key Success Factors (KSF) are the strategic elements that a company must monitor in order to ensure its durability and its ability to outperform its competitors.
The Key Success Factors are conditioned by the company and market environment.

Some Key Success Factors for deliver Business Value in the company :


  • Products and Services standardization
  • IT Processes Optimization
  • Change Management
  • Environnements Analysis, Monitoring, Automation Deployments
  • Increase Hardware Use Ratio, Infrastructure Flexibility, Dynamic Infrastructure
  • Business Continuity
  • Open Source
  • Service Level Agreement
  • ...
          

Saturday May 24, 2008

Measuring IT's Business Value

Measuring IT's Business Value You can’t manage, What you don’t measure !

IT Value Benefits are beyond Costs reduction, contributing to increase company's profitability
It's not easy to prove that an infrastructure gives business value to a company. I will try to answer at this difficult question.
To measure the IT infrastructure performance it is necessary to understand the performance indicator concept..


What is Key Business Value ?
  • Focus on Industry : Bank/Finance, Government, Retail, Telco, Manufacturing...
  • Business Value is Large : Stakeholder Value, Customer Value, Employee Value, Partner Value, Supplier Value, Managerial Value, Societal Value
  • Key Business Indicators : Profitability, Revenue Growth, Customer Satifaction, Market Share, Cross-Sell Ratio, Marketing Campaign Response Rates, Relationship Duration...
  • Common Language Management
  • IT Portfolio
  • IT Maturity
What is IT Value ?
  • Business/IT Alignment
  • Intellectual Properties
  • IT Process Automation
  • IT Performance
  • Innovation
  • Community
  • Know-How
  • Expertise
  • Service Level Agreement
Key Metrics
  • Key Metrics = Key Performance Indicators (KPIs)
  • Technical performance indicators : CPU, I/O, SAPS, SpecInt, TPC-H, Availability Ratio, Time To Repair, Data Loss Ratio...
  • Financial performance indicators : TCO, ROI, Depreciation...
  • Ecological performance indicators: Space, Watt, CO2, RoHS Ratio, WEEE Recycling Ratio...
What is Performance Lever ?
The Performance Lever is specific key performance indicator, it increases the system performance and it interacts with key indicators
It is a functional indicator, not technical !

Example:
  • #Concurrent Users Indicator is a Performance Lever (Business Indicator)
  • #CPU and #I/O are Key Performance Indicators
  • Calculate #CPU = f(#Concurrent users)
  • Calculate #I/O = f(#Concurrent users)
  • Start a Provisioning Process automatically
  • with #CPU and #I/O Values
  • Activate #CPU and #I/O Cards with Capacity on Demand Process
  • Integrate a new Web server with xVM Ops Center and N1 Service Provisioning System process
  • Testing
Measuring IT Value Process
Monitor
  • Put technical captors in different points of the infrastructure via scripts, software…
  • Gather technical, financial and ecological indicators values
Analyse
  • Integrate the native indicators values into the CMDB (My SQL for example because it's free software)
  • Calculate the complex indicators with native indicators
  • Analyse the results with reporting tool (StarOffice Calc for example because it's not a expensive solution)
  • Compare the results obtained to the awaited results.
  • Build a dashboard for CIO, IT Managers
Optimize
  • Infrastructure update with analysis results
           

Saturday Jan 26, 2008

Business Trends

Business Trends The Sun Solution Aligned on the industries business drivers

Business drivers are the people, information, and tasks that support the fulfillment of a business objective.
They lead the company trying to get it away from pitfalls and turn unforeseen mistakes into good lessons for future success and sustainability. A business needs to be constantly driven and updated to be at par with its competitors and to be in sync with the latest trends in business technology which change sometimes very unexpectedly. The business drivers that I propose to you is only for information, not suffisant for specific business. It is only the business trends for industries. Business drivers are in strategy center, objectives and processes according the market company.

Business Drivers by Industry

  • Manufacturing : Resources Consolidation  - Manufacturer/Supplier collaboration - Reengineering sales – Re engineering  distribution - Intensified focus on customer - Costs Reduction - Eco Responsibility
  • Telecommunications : Convergence audio/video, fixed/mobile – Internationalization – Outsourcing - Customize Services - Costs Reduction
  • Banking Finance : Increase banking and financial transaction - Critical size on the market - International development - Banking and financial regulations observance - Inheritance optimization and mangement - Activities diversification - Increase risks management - Costs Reduction
  • Government : Provide direct information access - Citizen services enhancements - Public security - Provide timely access to decision support information  - Accomplish more work with fewer resources - Recognize and adapt to frequent business process changes - Eco responsibility
  • Retail : Need to manage profitability and control expenses - Increased competition from traditional and new providers - Need to mitigate current and emerging risk - Increased regulatory pressures - Industry consolidation – Consumers adoption of electronic channels and payments - Consumers concerns about security and privacy - ECO responsibility : Reduce wastes, Biological foods...
  • Media & Entertainment :: Emerging media environments – Evolving consumer behaviors - On-going technological innovation - Increasing scarcity of consumer attention – Costs Reduction - ECO responsibility
  • Healthcare : Accelerating Employers-Led Initiatives - Consumerism Entering Healthcare - Accelerating IT Adoption Among Providers  - New Consumers-centric Technologies - Disintermediation of Care - Patient Security - Costs Reduction - ECO Responsibility
  • Education & Research  : Enable Anytime, Anywhere Access - Create Intelligent Buildings - Protect School Records and Information - Protect Safety Incidents on School Campus -  Creating a New Form of Collaborative Education  - Expanding the Boundaries of Knowledge - Costs Reduction - ECO Responsibility
  • Transportation & Travel : Social Responsibility - Technology, exposure to other cultures - Collecting and Sharing experiences - Consolidation for buying power - Business Travel online Adoption - Increase Safety - Green Initiatives - Costs Reduction
  • Energy : Increase refining capacity in traditional petroleum - Grid Connected Power improvement - Investments in the renewable energy sector - Energy education - Carbon emissions reduction  - Power consumption reduction - Energy cost reduction - Security power plan
           

Tuesday Jan 22, 2008

Key Performance Indicators For Business Value

Key Performance indicators KPI to follow the IT Infrastructure Performance

The IT Infrastructure is analyzed according 5 axis of IT model (scalability/power, flexibility, security, availability, economy/ecology). and the performance is measured by the Key Performance Indicators.
Control IT infrastructure is to give the means of measuring the variations of architecture states and of being able to anticipate the risks which degrade its level of maturity and thus the value business delivered by the company.


I propose performance indicators classified by IT Infrastructure Solution
  • Industrialization and Best Practices : Incidents number handled per day, Solving mean time for an incident, Changes number Mean time for the change, Infrastructure Maturity Level, Mean time to repair...
  • Standardized Technical Basis : OS Number, OS number releases, Administration software number, Open source components ratio, Technical basis change frequency, Total Cost of Ownership...
  • Computer Room Optimization : Servers consolidation ratio, Storage consolidation ratio, SwaP ratio, Hot points number in a room, Electric consumption ratio, Square meter reduction ratio, Return on Investment...
  • Provisioning : Time to deploy a new service, Update time, Services number deployed per year, OS number deployed per year, Applications number deployed per year, Administration ratio for a deployment...
  • Infrastructure Vitualization : Virtualized applications ratio, SwaP ratio, Use rate of equipment environment, Return On Investment, Virtual machines number, Availability ratio...
  • Desktop Virtualization : Virtualized terminals number, Virtual machines number deployed per year, Decibels decrease ratio in the call center, Productivity improvement ratio, Temperature decrease ratio in the call center....
  • Web 2.0 : Open Source components number, Electrical consumption, Costs saving, SwaP ratio, Web concurrent users number, Time to Repair, Return on Investment, Total Cost of Ownership...
  • Eco Datacenter : Servers consolidation ratio, Storage consolidation ratio, SwaP ratio, Electric consumption ratio, Square meter reduction ratio, Return On Investment...
  • Open Source : Open Source projects number, Open Source Components number, Contributors number, Economies made by the OpenSource choice, Freedom of Choice, Service Quality, Open standards...
  • Disaster Recovery Plan : Data quality ratio after incident, Recovery point objective, Recovery time objective, Full recovery time objective...
  • Business Application Infrastructure : Response time, Number of concurrent users, Data flow integration time, Availability ratio, Mean time of intervention on site, Number of application modules composing the solution...
  • High Performance Computing : Mean calculation time, Gflops number, Watt/Flop number, Availability ratio, Processors number, Calculation hours number per year...
  • Business Continuity : Data quality ratio after incident, Recovery point objective, Recovery time objective, Full recovery time objective, Hardware availability ratio, Data restore period...
  • Identity Management : Propagation time of a new user, Exemptions number, Applications number integrating the SSO, Notifications number per user, Propagation anomalies number per year, Password number per user...
  • Archiving : Retention period of archived data, Resource consumption per service, Media number on which the data have transited during its lifecycle, Return On Investment, Mean time of an archived data research...
  • Data Protection : Data availability ratio, Data retention duration, Data restore duration, Data quality ratio after incident...
  • Service Oriented Architecture : Time to make a new service available, Cost of inter-services cross charges, Applications ratio participating to the SOA, Response time, Data repository quality...
           

Wednesday Jan 16, 2008

Business/IT Alignment Methodology

Business-IT Alignment Approch IT Value for your Business Needs

Here I propose a deployment of the overall approach. I analyze the business model, then define an IT model that fits the business needs and in the end propose some IT solutions based on hardware, software and  value added services.
Business and IT Alignment is not a one time activity: it is actually a closed loop cycle where we re-evaluate IT needs according to the business needs on a regular basis.
Business changes quickly, so we need to be able to react and adapt the IT infrastructure to those changes. This approach gives us the needed reactivity to do that. So this is pretty common sense ! But this has to be done in a conscious and organized manner. So, in order to help our customers evolving in terms of IT maturity and delivering business value, we now tend to use at Sun the Business/IT Alignment Approach.
It consists first in identifying the business drivers that apply to a particular customer. These business drivers can be related to some strategic goals, to tactical objectives, to Corporate process improvements, to specific constraints of a particular industry...
It is central for an IT provider to understand up front these business drivers. There is no way we can design and deploy effective IT solutions without going through that step first. This is particularly true for storage where a lack of understanding of those drivers often leads to a very monolithic and difficult to manage storage in the best case or to silos of non interoperable storage in the worst case.
Once business drivers are identified, we need to understand key success factors and key performance indicators that will be used in order to drive and monitor progress. When I say "performance", I actually mean technological but also financial, environment and security. As an example, we may want to achieve a decrease of 30% on floor space. We may also want to achieve a higher availability on some critical data... To say it simply, we have to understand what needs to be achieved in terms of IT objectives, keeping in mind the business drivers that have been identified.
Business/IT Approach is an iterative loop and consist in aligning business drivers part of the business model with the success factors part of the IT model. The key performance indicators measure the performance of the IT solution according business, financial and technological criterias.
Each time a business model changes, IT model changes and in the end  IT solution also.

Example in Telco industry
  • Key Business Driver : Negotiate convergence fixe phone, mobile phone, Internet and TV
  • Key Success Factor : Deliver customer services independent of the support
  • Key Performance Indicators : Virtualized applications ratio, SwaP ratio, Use rate of equipment environment, Return On Investment, Number of virtual machines, Availability ratio...
  • IT Value Proposition: Infrastructure virtualization - Improvement of utilization ratio and infrastructure flexibility
           

Road To Business Value

Road To Business Value
Dynamic Infrastructure for Business Value


The goal is to show that gaining maturity from an IT standpoint in order to deliver business value goes through a series of well defined steps.
5 Levels of maturity are defined by Gartner on IT Management Process Maturity Model.
Crisis control, IT Component management, IT Operation management, IT Service management, Business value management. The first step in this maturity model is to build a strong industrialized and normalized IT infrastructure. This is usually achieved through standardization of IT needs and answers to those needs as well as consolidation of existing resources. This is in particular applicable to servers and storage where we often see a proliferation of resources in organizations that barely reach levels 1 or 2 in the maturity model scale.
The next step in gaining maturity now more and more resides in virtualization. Once more this applies not only to computing platforms but also to storage. Virtualization permits in particular to put in place provisioning which is a key requirement for an effective servers and storage management strategy. It brings the required agility to face the quickly changing business needs.
The last step is to achieve automation. This is what is required to reach the top levels of the maturity scale and drive IT really from a business perspective. Once more, the needs of business change quickly and the IT infrastructure must be adapted in a very reactive manner. Only automation can do that.
On top of that, we always need some form of governance layer that allows the IT managers to assess and control IT operations. A certain number of indicators and tools need to be put in place. We typically Information Management Maturity Model (IM3) to help our customers evaluate their storage management maturity and Operation Management Capabilities Model (OMCM) for operations management maturity. Dynamic architecture, it is automation according to Business/IT Alignment approch. The infrastructure "On Demand", it is the dymamic adaptation of IT solution to the business needs for the company and entirement automated.

IT Dynamic according IDC more

Infrastructure Industrialization
Infrastructure Virtualization
Infrastructure Automation
           

Tuesday Jan 15, 2008

Business Value Proposition

Business Value Proposition

That's a unique Sun Proposition which brings Value to the Company
It's enrolling within the scope of governance and integrates business intelligence.
A business value proposition contains in a company context: strategy, objectives,
business drivers, assets, services capabilities, customers references, promise (business drivers and IT solution crossed matrix), and key performance indicators (business, financial, technical).


The business model is based on 4 axis :
  Industry (ex: Manuf., Bank, Telco, Gov...)
  Strategy (ex: Innovation, Customer satisfaction...)
  Objective (ex: Personnalize et individualize services, Adaptation for regulatory constraints...)
  Process (ex: Sales, Supply, Billing...)


Business value proposition best practices

  • Consult the activity report of your customer`s company.You will find in it informations like strategy,business drivers and financial performance indicators.
  • Consult CIO which will give you further informations on the IT stakes they will have to overcome .
  • Consult analysts reports (Gartner, IDC, Forrester...) which will give you the IT trends and business needs for each market.
  • Consult Web sites and press articles to get informed of the market events
  • Have a good dose of creativity to amaze your customer
           

About

Business stakes are changing, the IT infrastructure must be increasingly reactive to significantly reduce Time To Market. Today, we have the technology and methodology addressing these new business challenges.

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