Monday May 04, 2009

Using Wikis to collaborate on Product Design

Came across an interesting post from Oleg Shilovitsky on the "Daily PLM Think Tank Blog" about the weaknesses of wiki as a medium of collaboration for PLM platforms in general. As it happens, I have somewhat of an opinion on that issue - we've been using our own PLM for managing product development lifecycle, documentation and even requirements for many years. We've also been using an enterprise wiki for many years. While the author of the PLM Think Tank Blog brings up a few good points - and I agree with all the facts that he has presented. However, I also believe that some of the weaknesses could very well be strengths - it just depends on how you use a wiki.[Read More]

Thursday Oct 30, 2008

Customer Needs Management (CNM) - An Introduction

Last week, AMR Research's Jeffrey Hojlo released a report about how Oracle is addressing the "front of innovation" with the Customer Needs Management (CNM) product. Customer Needs Management, as such, means different things to different customers. For many, such as large Industrial manufacturing companies operating in an Engineer, Build or Configure to Order (ETO, BTO or CTO) mode, it involves detailed understanding of a single customer's requirements so they can provide an accurate quote that beats the competitors' in understanding and meeting the customer's requirements, not to mention price. For those at the other end of the spectrum, such as Build to Stock Consumer Goods companies, customer needs are more like the needs of a huge market comprising of thousands or millions of customers. Perhaps that's why the front-end of innovation is so fuzzy. Despite the stark contrast, however, there are striking similarities among all verticals in the task of managing customer needs.[Read More]
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