Videotron Slashes Helpdesk Costs with Oracle Enterprise Single Sign On

Videotron, a Canadian integrated communications company has deployed Oracle Enterprise Single Sign-On Suite Plus across its entire enterprise including its remote and mobile users. Prior to deploying Oracle, Videotron struggled with heavy helpdesk call volumes due to forgotten passwords which resulted in diminished service levels and end user frustration. By integrating Oracle Enterprise Single Sign On Suite with its enterprise applications, Videotron enabled its users to access any application with a single login and reset forgotten passwords through a self service interface, slashing helpdesk costs and improving IT operational efficiency.

Click here for the complete press release.

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Oracle Identity Management is a complete and integrated next-generation identity management platform that provides breakthrough scalability; enables organizations to achieve rapid compliance with regulatory mandates; secures sensitive applications and data regardless of whether they are hosted on-premise or in a cloud; and reduces operational costs. Oracle Identity Management enables secure user access to resources anytime on any device.

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