Videotron Slashes Helpdesk Costs with Oracle Enterprise Single Sign On
By B Shashikumar on Jul 13, 2012
Videotron, a Canadian integrated communications company has deployed Oracle Enterprise Single Sign-On Suite Plus across its entire enterprise including its remote and mobile users. Prior to deploying Oracle, Videotron struggled with heavy helpdesk call volumes due to forgotten passwords which resulted in diminished service levels and end user frustration. By integrating Oracle Enterprise Single Sign On Suite with its enterprise applications, Videotron enabled its users to access any application with a single login and reset forgotten passwords through a self service interface, slashing helpdesk costs and improving IT operational efficiency.
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