Unified Inbox for Pending Tasks with Oracle Identity Management 11gR2
By B Shashikumar on Aug 09, 2012
[Guest post by Rajesh Pakkath]
In a typical Identity Management deployment, users are required to perform certain tasks like acting on requests pending approval, flagging a manual fulfillment as complete or certifying user access on a periodic basis. These critical tasks need to be acted upon in a timely fashion, but can easily get out of control by the volume of tasks generated for various identity and governance functions. Oracle Identity Governance solution offers a feature rich email folder style inbox for request approvals and manual fulfillment tasks where all pending tasks can be easily viewed, prioritized and acted upon. This solution is based on Oracle’s SOA Task List and offers the following benefits to business users.
- Simplified Request Tracking: A request tracking feature provides customers an end-to-end visibility on the request from its initiation to fulfillment. Detailed information of the request along with a visual representation of the workflow provides the requester to see the status of their request and approvers to view all required details before taking a decision.
- Enhanced Approval Management: With a single and unified inbox of all pending tasks, business users can now make use of priority queues and user defined views to filter and take decisions on tasks based on priority. This greatly increases usability to business users and reduces rubber stamping of approvals and certifications. Within the same console, requesters can withdraw their request and Approvers can reassign, escalate or request for additional information.
- Streamlined business usage: Requesters and approvers can further enrich requests by adding comments and attachments. Mobile users can approve or reject requests directly from their email without logging into the self service console.
These features simplify the day to day tasks of business users’ thereby increasing user productivity and overall operational efficiency of an enterprise.
To learn more about this and other Oracle Identity Governance solutions, click here