Centrica Slashes Annual Helpdesk Costs with Oracle Identity Management

The Company:

Centrica plc is an integrated energy company operating in seven countries, including the United Kingdom and the United States. A top 30 FTSE 100 company, the organization secures and supplies electricity and gas for 30 million consumer and business customers.

Business Challenges:

  • Implement an enterprise-level single-sign on solution that the company can use initially for self-service access to HR and payroll applications with the ability to roll out to additional applications in future
  • Provide 45,000 internal and external users―including employees and gas and electricity partner organizations―with secure application access
  • Reduce the number of helpdesk calls, and associated costs, related to password and log-in related helpdesk calls

Solution:

Centrica worked with Oracle partner, auroinPro SENA to implement Oracle Identity Federation, part of Oracle’s comprehensive Oracle Access Management solution, within six months to enable secure access for employees and partner organizations. As part of its Identity and Access Management program, Centrica brought its human resources (HR) applications in-house and implemented employee and manager self-service for 45,000 users.

The implementation of Oracle Identity Federation has enabled Centrica to significantly reduce helpdesk overhead and enable streamlined access to both its employees and partners. The company leveraged Oracle Identity Management to enabled single sign-on for the Web-based, self-service HR application across different domains, using industry best practice SAML2 authentication. aurionPro SENA worked with Centrica to finalize the design and on-site consultation throughout the implementation.

For more information on Centrica’s implementation, check out the case study.

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Oracle Identity Management is a complete and integrated next-generation identity management platform that provides breakthrough scalability; enables organizations to achieve rapid compliance with regulatory mandates; secures sensitive applications and data regardless of whether they are hosted on-premise or in a cloud; and reduces operational costs. Oracle Identity Management enables secure user access to resources anytime on any device.

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