By Naresh Persaud-Oracle on May 12, 2014
Around the world governments are transforming to deliver online citizen services and gain economies of scale by removing silos across departments. For many people, the images of government include: long lines, lots of paper work, and bureaucracy. While taxes continue to rise, the quality of service has continued to lag. A study by McKinsey showed that 50% of citizens are demanding access to government services on the weekends and many governments are stepping up to address the need. The UK government is setting the example for efficiency with a digital services strategy. In a recent newsletter article, Aurionpro Sena shares how Identity and Access Management initiatives in the UK government are de-fragmenting the infrastructure that connects people and removing roadblocks to collaboration. As a result, the UK government is now an innovation center.
The first phase of the initiative is modernizing 25 services delivered by 14 agencies across 8 government departments. The results so far are amazing. The report estimates that moving services from offline to digital channels will save the UK government £1.7 and £1.8 billion per year. If you are interested in reading the strategy document, click here.
Our partners at Aurionpro Sena have been busy working closely with the Cabinet office on their deployment and documented the results in a recent newsletter article. Using Oracle's Identity Management, Aurionpro Sena started working with a number of UK government departments in 2013 to design, build, and support a federated identity shared service that could be securely hosted within a Public Service Network (PSN) accredited data center. The resulting service, Aurionpro's Public Sector Internal Identity Federation (PSIIF) Hub will enable easier sharing of information across the public sector, increasing the security of data access and enabling public sector organizations to realize savings across the government's information and communications technology (ICT) program. The PSIIF hub is now available for procurement through the government's Cloudstore. Full article here.
The GDS (Government Digital Services) organization produced the video below as a demonstration of the services being rolled out. These examples are inspirational and will change the way we think about government. One day we may scarcely remember that renewing your driver's license meant taking a day off from work to go to the DMV (Department of Motor Vehicles) to take a number and wait for your name to be called. Calling the state tax office only to be transferred to multiple people who couldn't help you will be a story told in a medieval history class. Click to enjoy the video of the Sprint Alpha Transformation Demo from GDS on Vimeo.