By B Shashikumar on Feb 22, 2012
Telstra is an Australian telecom services company. This recent news article highlights why organizations like Telstra are choosing Oracle Entitlements Server to simplify their identity and access management needs.
There are instances where a telco customer can have multiple roles. For instance, a customer could be a mobile phone consumer. The same customer could also have a corporate account through his employer. And he could also be a guardian to his child’s mobile phone account. In Telstra’s case, this meant the customer would need three different logins to access each one of his accounts. This presents not just a difficult user experience for the customer. At the backend the application requires decoupling between a user and his roles at several different layers. One of the outcomes of this was slower response to change and slower service levels. The other challenge was higher costs and architectural complexity.
With Oracle Entitlements Server (OES), organizations like Telstra can externalize and centralize fine grained authorization policies based on industry standards. Externalization of entitlements removes the complexity of building security policies into each application. Because security policies are maintained and evolved separately, organizations can focus their resources on streamlining business logic which leads to better operational efficiencies.
In Telstra’s case, deployment of OES enables a consumer to access all of his or her accounts from a single login using the same web interface. As customers navigate between accounts, policies are dynamically enforced and page content is customized at run time. Since users and their entitlements are decoupled from the application itself, changes to security policies can be decoupled from the application resulting in simpler architecture, better service levels and significant cost savings. And since OES is well integrated with other Oracle Access Management solutions, Telstra customers will be able to access and manage their accounts using their favorite social network login credentials.
To learn more about Oracle Entitlements Server, register here for a live product review webcast of OES hosted by SANS.