Thank you to everyone that joined us on Thursday, April 25, 2013 for the Centrica webcast. Chris Wilton, Senior Project Manager at Centrica, and Ben Bulpett from aurioPro SENA were the guest speakers.
If you missed the webcast, you can register for the replay here: Centrica Webcast Replay
Here are a few of the key takeaways that were discussed during the webcast:
Key Business Drivers:
- Centrica needed to simplify log on to SAP, which is a critical business app
- Wanted to reduce the number of passwords
- Wanted to automate password resets
- Wanted to reduce the number of helpdesk calls
- Centrica wanted to be able to rapidly deprovision accounts for users that leave the organization
Cenrtrica wanted contingency plans in place should an ESSO outage occur
Centrica and aurionPro SENA used several Oracle products were used to achieve the desired results, some in place before this project. They include:
Oracle Access Manager (OAM), Oracle Virtual Directory (OVD), Oracle Identity Manager (OIM), and Oracle Identity Federation (OIF)
The project was completed in 60 days and provided a ESSO capability for HR and Payroll, with the ability to add additional applications in the future. Over 45,000 internal and external users now have access provided by this system.
Here are some additional questions and answers related to this project:
Who sponsored the project within
The project was initially sponsored by the Head of IS
Power Generation, due to the number of passwords that Power Station staff were
required to remember. However, as the requirement for a truly enterprise
solution became more pressing, the sponsorship moved into the SAP Competency
Why did Centrica embark on another
Identity Project after the original implementation?
The initial identity project did not implement
federated identity, partially as there was an existing SSO solution within the
British Gas business and there was not a requirement for an enterprise solution
at the time the original ID project was put in place. Once the requirement was
there to look at SSO on an enterprise level, leveraging the existing work that
had been done.
How is the system managed and what
service levels are required?
The solution is managed by our colleagues in British
Gas, with the support element currently being undertaken by Infosys.
Availability is as per the main IAM solution, with 99.5% availability and 24x7
support in place. RTO 30mins RPO 15mins
If you were to embark on the project
again knowing what you do what would you change?
The intergration with the SAP Netweaver Portal v7.3
was the most challenging part of the project – we were unable to find any other
company that had configured SAP Netweaver 7.3 to accept SAML 2 and initially didn’t have the necessary knowledge or
resources to be able to implement this to begin with. Through a mix of
extensive reading, coupled with trial and error, we were able to integrate the
system. Specialist resourcing on the SAP side of things was the biggest lesson
we took forward from this.