Small change - big return
By Anders Northeved on Oct 29, 2010
Before releasing version 12.1.2 of OLM (Oracle Learning Management) we asked our OLM user group for ideas on how to make OLM easier to use and how to do the same job with fewer clicks.
We got a lot of good feedback and we ended up implementing four of these "reduce the number clicks ideas" into the program.
One of these ideas really shows how small changes can give a big return when we are talking about user friendliness.
In OLM we have courses to describe the content (e.g. First Aid training) and classes to describe each occurrence (e.g. class taking place on 1. Jan. in Berlin).
In the program we have a list of all the classes belonging to one course and from this list you can go into each class and view all the details for this class.
We got a suggestion to put the number of free seats for each class on this list and also give direct access to enroll learners in a class from this list.
Sounded like an OK idea, but was it worth it?
Then we started thinking: A typical situation for a user of OLM would be to enroll two learners in the same class as soon as possible. If the first class with two free seats was the fourth on the list we would cut down the number of clicks to start the enrollment from 16 to 1 !!!! - after realizing this it got implemented right away.
This just goes to show that even small changes can make a big difference when you are talking user friendliness.