How Mobile & Social Increase the Value of HR Technology
By HCM-Oracle on Jan 20, 2014
By Mike Vilimek
A key finding from CedarCrestone’s 2013 – 2014 HR Systems Survey was that improving the user experience is an important way to improve user adoption. It makes sense really. If a system provides an easy, modern, and engaging user experience, chances are more people will use it. Contrary, if a system provides a frustrating, complex and outdated user experience, people will simply avoid using it.
The same survey also found that organizations that are achieving higher levels of employee user adoption are also achieving stronger value from their HR applications for both employees and the organization. Again, makes sense. If you implement an application that turns out to be heavily used, it’s fair to assume a significant amount of value has been generated. The same can be said of the opposite. If you implement an application that few people use, it’s tough to realize much value.
So if user experience is a key factor in achieving stronger employee and organizational value, how can organizations ensure they are providing a positive one?
Consumer Expectations in the Workplace
Shifts in consumer experience have led to shifts in workplace expectations. Outside work, people are constantly immersed in consumer experiences designed to be simple, personalized and engaging. When at work, they don’t forget how they were treated as consumers. Employees now expect a modern experience, mirroring the one they get as empowered consumers. They want to be treated as individuals, yet able to seamlessly interact and collaborate with their peers. Office applications now need to be fast, simple and socially enabled while being available anytime, anywhere, on multiple devices. Expectations are now that completing work transactions or collaborating with colleagues should be as easy as buying a book on Amazon or posting messages to Facebook.
Does your HR system live up these employee expectations?
Modern HR is Social and Mobile
Modern HR systems are now allowing organizations to capitalize on mobile and social technologies to provide an easy, intuitive, and collaborative user experience that will delight their workforce and lead to fast and enthusiastic adoption of HR applications. Here are just a few examples of how social and mobile technologies are being used in modern HR systems:
- Extend informal learning through social networks, discussions, ratings and reviews
- Build collaborative teams and share knowledge and files
- Discover hidden talents and skills in the workforce
- Connect with potential mentors and gain skills and expertise
- Incorporate kudos and informal feedback into performance review
- Automate employee referrals, post jobs to social sites, and build talent communities
- Executives on the go can:
- Approve workflow requests
- View performance indicators
- Identify high-performing employees
- Managers on the go can:
- Handle notifications and approvals
- Access direct reports and initiate actions like promotions or transfers
- View real-time reports
- Employees on the go can:
- Use the directory to learn more about colleagues
- Update personal details or review benefits
- Review performance, goals and career path
Check out how Newfield Explorations has put these mobile concepts into action.
Learn more about how mobile and social technologies can help drive more value from your HR technology investments. Join us at Oracle CloudWorld events happening worldwide, from now through April. At these free, day-long events, you’ll hear insightful keynotes and real-world case studies, have the opportunity to participate in hands-on demos, and get the chance to engage in honest dialogue with your peers. There’s an entire track devoted to modern HR so you won’t want to miss it.
Mike Vilimek is an experienced technology professional and an active blogger, presenter, and thought leader on topics including recruiting and HR technology. As the Director, HCM Product Marketing at Oracle, Mike is responsible for defining global positioning and messaging for Oracle HCM solutions. Prior to joining Oracle, Mike led the product marketing teams at Talemetry, a recruiting technology provider and Oracle Platinum Partner, and data analytics provider ACL Services. Mike has been a frequent presenter at HR Technology and HCM conferences, events, and webinars and has most recently presented at Oracle Open World 2013, the Oracle HCM Users Group (OHUG) Annual Conference, Collaborate, and at multiple Oracle Regional User Groups across North America.
Mike graduated from Simon Fraser University with a business degree in Marketing and International Business and was a member of the SFU Football team. Following graduation, Mike had a 7-year professional football career in the Canadian Football League (CFL). Follow him on Twitter: @MikeVilimek