Monday Aug 25, 2014

Employee Engagement? Focus on the Employee Experience

By Richard Doherty

wowWe work in truly service centric economies, where organisations must focus on taking care of customers and employees. According to the new Gallup State of the American Workplace report, when organisations “successfully engage their customers and their employees, they experience a 240% boost in performance-related business outcomes compared to an organisation with neither engaged employees nor engaged customers.”

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