ODA Makes Service Easier, Before You Need it and When You Need It!
By Pwstephe-Oracle on Apr 30, 2014
One of the many features that helps make ODA systems administration much easier for customers is a feature called Auto Service Request, (ASR).
There are times when ODA Administrators spend time detecting and diagnosing hardware problems, and resolving them. Managing these problems can be time consuming and a distraction from other more important activities. ODA’s ASR is a secure, optional customer-installable support feature that provides automatic service generation and priority service request handling for certain hardware faults that might occur in the ODA.
Let’s take a closer look at how ODA’s ASR works. When a hardware fault is detected, ASR opens an Oracle Support Service Request, (SR), and automatically transmits detailed electronic fault diagnostic information to Oracle Support to help them expedite the diagnostic and problem resolution process. (It can also be configured to notify the local administrator or anyone else on the customer end). If parts are necessary to correct the problem they will be dispatched upon receipt of the SR, and in many cases, Oracle engineers will begin working to resolve the problem before others are even aware it exists!
ODA’s ASR only requires an outbound, secure Internet connection to Oracle (based on SSL and https). Customers configure ASR options using the ODA Configurator and may configure ODA ASR during a Custom deployment. They may also configure ASR after deployment (either Typical or Custom) using the oakcli configure asr command.The command prompts for inputs and after all of the required information is supplied, it completes the ASR configuration and is very simple and easy to use.
An ASR configuration requires an administrator to enter their My Oracle Support account user name and password. If you’re using a proxy server for Internet access to Oracle, then the proxy servers name will need to be supplied. A complete description of all the steps and options for ASR configuration are outlined in the Oracle Database Appliance Getting Started Guide, page 5-2, Configuring Oracle Auto Service Request.
ODA doesn’t require a dedicated ASR server like other Oracle products and this makes ASR simpler to install and use. However, if you are using an ASR server for other Oracle hardware then ODA is flexible enough to allow you to connect to and use the existing ASR dedicated server optionally.
If your ODA system is covered under an Oracle Premier Support for Systems plan or is under product warranty, you can take advantage of ODA’s ASR at no additional cost.
ODA’s ASR feature can help improve your system availability and reduce the time to resolve issues. Make sure you take advantage of this excellent support feature to simplify service requests and compress the time to repair.