Can we improve Employee Performance with Software Tools?

Lets now discuss about a software analytic tool which may actually improve performance of employees across organization. Do you really think it is beneficial for employees and organization mutually?

Scope:

With this tool, our goal is to improve the employees performance in their respective work areas and also provide suggestions and activity analytics for them to improve which eventually would drive their business better.

Example:

Lets take an example of a Bank Cashier who collects the withdrawal form and give money to the customer.

}Cashier A collects the form from Customer A enters the information on the screen and give money to the customer in a time of 105 seconds.

}Cashier B collects the same form from Customer A enters the information on the screen and give money to the customer also in a time of 105 seconds.
}Where as the ideal time for the customer to wait for receiving money with patience is 90 seconds.

What does the tool suggest now and information available to employees?

Our tool will analyze the BIG Data received from the Cashier A and Cashier B activities and provides suggestions to Cashier A and Cashier B  as follows:

}For Cashier A: Make sure you have cash available in your drawer.

}For Cashier B: Take Typing Course.

Lets see the root source of these suggestions which is caused by statistics of these two cashier activities recorded by our tool.

Our tool provide additional suggestions to employees based on surveys of customers :

}For Cashier A/B: You are 15 seconds late from an ideal customer who expects his money. This analytic data is given either monthly or quarterly and used for their performance appraisals.

Other Sectors :

} Would like to have this tool used in every organization from banking, retail, educational institutions etc., and also to organization who develops applications/tools.

Lets consider another example on how to improve performance of an employee and Team who are continuously fixing bugs of their application.

Example of ABC Team:

Suppose there is a manager A under this team ABC who directs 6 people whose primary job is fixing bugs of their newly built web application.

}Through their internal bug site, these Employees are assigned bugs under different product areas and tracks full information right from the bug assigned to closure of bug.

}Our tool does the analysis of average time taken by an employee per functional area of the bug, how many bugs re-opened, how many bugs are not a bug, redirecting of bugs etc.,

Possible suggestions to respective employees who use this tool would get like :

Time taken for solving bugs for Product ID(User Interface) is deviating from the normal by 3 days. Suggest you to take course on Effective User Interface Design and Techniques.

• 21 of your bugs are re-opened in this quarter. We request you to thoroughly test before providing the fix. Talk to your manager on how best to resolve this.

• 4 Customer Escalations are seen this quarter. Please provide customer with detailed information and provide good support.

Suggestions for Manager of Team ABC:

This product ID (User Interface) has 89 bugs this quarter. Please have additional resources in handling it to make it clean.

Provides statistics of bug time taken to resolve.
Sends message to Bug Filers with Manger in CC showing statistics of Not a Bug and ask them to test thoroughly.

 } In the prior slides , you would have seen few examples from a broader scope of this tool.

Hope this type of software tool would help every organization do better with an automatic performance appraisal available to their employees at respective time frames.

The views expressed above are mine and do not necessarily reflect the views of any organization or any product or any person. 


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Phil Wang-Oracle

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