Why should you listen to us?
By My Oracle Support Team-Oracle on Aug 16, 2012
Are you on the Oracle Premier Support inside track?
If your answer is ‘yes’ then you probably already know how to ‘Get Proactive.’
If your response is ‘no’ or ‘tell me more,’ then through this blog we invite you to join us; learn from Get Proactive power users and subject matter experts all of whom have great insights, war stories, tips, tricks, and best practices that help make them successful and reduce their reactive footprint.
Your time is important to us, so let’s cut to the chase.
Here is an example of a common scenario for which proven best practices, tools, and capabilities exist….
Did you know that more than 50% of Oracle support issues reported by Oracle Premier Support customers already have a proven and documented solution available?
The real surprise is that we maintain more than 400,000 active articles in the My Oracle Support Knowledge Base. We make this knowledge directly available to Oracle Premier Support customers, without taking a single additional bit of your hard-earned capital.
And more importantly, we dine in our own restaurant!
When an Oracle Support Engineer begins working a Service Request, one of the first resources they use is the My Oracle Support Knowledge Base to locate a known, proven, documented solution.
Would you like to shorten your troubleshooting steps and move directly from issue to resolution?
In future posts we will tell you exactly how you can accomplish this and much more. Stay tuned for a featured Get Proactive 'insider best practice' post here every week.