Get the Information You Need. Delivered.
By My Oracle Support Team-Oracle on Sep 19, 2012
Don’t Take Chances with Alerts—Get Hot Topics
When Oracle Support publishes an alert, how do you find out about it? I can see any number of ways you might stumble onto an alert that you need. For example, if you are visiting My Oracle Support in search of answers under the Knowledge tab and happen to notice, and click on, the Alert tab the under the Knowledge Article region, you might see an alert listed for one of the products you use.
There are other ways… like subscribing to one of the Oracle Blogs and finding the alert in your RSS feed because the blogger decided to write up that topic for the latest post. I’m sure your colleagues sometimes pass on critical alerts for your products, I hope, giving you the information before you needed it.
Well, no matter how you learn about an alert, the important point is that you get the correct information in a timely way. Right?
I must admit, the ‘magic’ required to find out via these methods makes me nervous. Rather than leave it to chance, I think you need a more reliable way to stay informed and receive alerts for your products when Oracle publishes them.
You may not be aware of it, but there is a better way. Oracle Premier Support Customers can leverage the “Hot Topics E-Mail.” You select the products and topics that interest you. Based on your choices, the system sends you the support related information when Oracle Support publishes it.
This way you and I can both relax, knowing you’ll have ready access to the alerts you need, and enjoy the breadth of support related information you choose to subscribe to. This can include recently updated Knowledge base articles, new bugs, and product news.
If I’ve convinced you, you will want to know how to set up and subscribe to the Hot Topics E-Mail. The complete guide, Doc ID 793436.1, is waiting for you. Follow the instructions in the document, and you will always stay on top of the latest information from Oracle Support.