Tuesday Nov 20, 2012

Find Knowledge Quickly

Untitled Document

Get to relevant knowledge on the Oracle products you use in a few quick steps!

Customers tell us that the volume of search results returned can make it difficult to find the information they need, especially when similar Oracle products exist. These simple tips show you how to filter, browse, search, and refine your results to get relevant answers faster.

Filter first: PowerView is your best friend

Powerview is an often ignored feature of My Oracle Support that enables you to control the information displayed on the Dashboard, the Knowledge tab and regions, and the Service Request tab based on one or more parameters. You can define a PowerView to limit information based on product, product line, support ID, platform, hostname, system name and others. Using PowerView allows you to restrict:

  • Your search results to the filters you have set
  • The product list when selecting your products in Search & Browse and when creating service requests

     

The PowerView menu is at the top of My Oracle Support, near the title

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You turn PowerView on by clicking PowerView is Off, which is a button. When PowerView is On, and filters are active, clicking the button again will toggle Powerview off.

Click the arrow to the right to create new filters, edit filters, remove a filter, or choose from the list of previously created filters.

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You can create a PowerView in 3 simple steps!

  1. Turn PowerView on and select New from the PowerView menu.
  2. Select your filter from the Select Filter Type dropdown list and make selections from the other two menus.
    • Hint: While there are many filter options, selecting your product line or your list of products will provide you with an effective filter.
    • Click the plus sign (+) to add more filters. Click the minus sign (-) to remove a filter.
  3. Click Create to save and activated the filter(s)

You’ll notice that PowerView is On displays along with the active filters.

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For more information about the PowerView capabilities, click the Learn more about PowerView… menu item or view a short video.

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Browse & Refine: Access the Best Match Fast For Your Product and Task


In the Knowledge Base region of the Knowledge or Dashboard tabs, pick your product, pick your task, select a version, if applicable. A best match document – a collection of knowledge articles and resources specific to your selections - may display, offering you a one-stop shop.

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The best match document, called an “information center,” is an aggregate of dynamically updated links to information pertinent to the product, task, and version (if applicable) you chose. These documents are refreshed every 24 hours to ensure that you have the most current information at your fingertips.

Note: Not all products have “information centers.” If no information center appears as a best match, click Search to see a list of search results.

From the information center, you can access topics from a product overview to security information, as shown in the left menu.


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Just want to search? That’s easy too!

Again, from the Knowledge Base region, pick your product, pick your task, select a version, if applicable, enter a keyword term, and click Search.

Hint:
In this example, you’ll notice that PowerView is on and set to PeopleSoft Enterprise. When PowerView is on and you select a product from the Knowledge Base product list, the listed products are limited to the active PowerView filter. (Products you’ve previously picked are also listed at the top of the dropdown list.)


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Your search results are displayed based on the parameters you entered.



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It’s that simple!


Related Information:

My Oracle Support - User Resource Center [ID 873313.1]
My Oracle Support Community

For more tips on using My Oracle Support, check out these short video training modules.
My Oracle Support Speed Video Training [ID 603505.1]

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