Vantage Point - 8 points of view for evaluating a BPM product
By Manish Palaparthy on Jul 09, 2013
Today let me tell you a little story, A detective story with 8 witnesses, each with different points of view. This story is based on a Hollywood movie, "Vantage Point"
Wikipedia describes the movie as “a 2008 American political action thriller which focuses on an assassination attempt on the President of the United States as seen from a different set of vantage points through the eyes of eight strangers…Displayed with eight differing viewpoints, an assassination attempt on the president occurs, relayed in a time span of 23 minutes. Each time the events unfold from the beginning, a new vantage point is shown revealing additional details, which ultimately completes the story of what actually took place during the incident and who was involved in the conspiracy.”
Let me introduce the 8 witnesses in my story. Each has a different point of view. The basic idea borrowed from the movie is that we get closer to the answer when we have multiple vantage points. As we move from one vantage point to the next, you will get a piece of the puzzle. When you have seen all the eight vantage points, you will have all the pieces of the puzzle. You will get closer to the answer.
- The Business Analyst: Our first witness is the "Business Analyst" . His job is to model an optimum process that can serve the business and have end-to-end automation. How will he do this?
- First he would have to collaborate with the business users working on the as-is process, evaluate the bottlenecks with the As-is process.
- Next he would need to discover the IT assets that will support him in modeling an optimum process that is executable and meets his business user's expectations from the To-Be process.
- Simulate this process for various business scenarios and provide a realistic view of costs, units and time.
- He should then make sure that his process meets regulatory requirements, extracts the right KPIs for the management, make content seamlessly flow with the process.
- How will you ensure that your architecture vision is implemented in the way you visualized
- What are the key factors that will ensure that change in process model does not affect a change in user experience, governance, integration artifacts, data model etc.,
- Clear sense of direction: Thankfully our business Analyst has done his job when modeling the process and has already modeled the optimum process that meets business expectations
- Sound architecture: The smart process developer now enjoys a layer of safety which has been taken care by SCA, service mediation layer, adapters to connect to legacy applications & various underlying transports
- Ease of implementation : Easy to use wizards when connecting participating applications, people, content. Ability to add rules, analytics etc.,
- Ease of team development and deployment: The smart developer works in the ecosystem of several others who participate in implementing the process. Together they need a system of continuous integration. When they are closer to staging & production. Ease of deployment of team artifacts is paramount.
- How will she get visibility on how value is being made by process automation.
- How will she ensure that people responsible for their tasks are turning around in time delivering maximum profitability & user satisfaction
- I'd like to know the current status of the process I am participating in
- Could I be notified when things are going according the plan, but if there is something amiss, I want to be alerted.
- They want full visibility on audit trails
- Automatic fault recovery
- Continuous monitoring on health parameters of various systems participating in the process
- You could build a business case for BPM.
- You would focus on automating processes which are low in complexity & high in value first
- Show business owners how they would save money & time.
The choice really is up to you.You can put yourself in the shoes of any of the above 7 witnesses and rationalize your choice. I do know you get closer to the answer when you have multiple vantage points. Having just one vantage point in a detective story is not good enough. Having 8 is rather cool!!