EMEA Customer Success in April
By Steve Walker on Apr 29, 2014
Some interesting customer success stories have come to light this month.
In Turkey, Telecommunications Service Provider Avea used an array of Oracle products and services to enhance its campaign analysis capabilities and thereby design better campaigns for increasing customer loyalty and retention. The Oracle offerings - Oracle Business Intelligence and Oracle Data Integration among them - are based on an Oracle Exadata Database Machine, and were put in place with the help of Oracle Advanced Customer Services.
Oracle's Engineered Systems approach is clearly taking off among its customers. In Italy, ir's clear that the Oracle Database Appliance is finding favour in many quarters. Three examples were highlighted in a press release from Oracle's Italian PR team:
- Immergas is an Italian leader in the design and construction of domestic gas-fired boilers. To support its international growth, the company has decided to revise the IT infrastructure for its operations in the United Kingdom, Poland, Slovakia, Russia, Turkey and Hungary, with the implementation of the Oracle Database Appliance. It also decided to migrate to the latest version of Oracle's JD Edwards EnterpriseOne system. With the support of Oracle Partner Horsa, the implementation process took only four hours, while the implementation of the new management system was completed in 2 hours and 15 minutes. In total, the deployment of Oracle's JD Edwards EnterpriseOne on the Oracle Database Appliance therefore required only 6 hours and 15 minutes.
- IRCE is an industrial group with operations all over Europe, with two areas of activity: windings for electric cars, commonly called enameled wire; and insulated cables for power transmission. To make its business processes, in particular production, as effective as possible, IRCE has decided to renew its entire IT systems, with an update of the Oracle's JD Edwards EnterpriseOne management system and an overhaul of its IT infrastructure. With support from Oracle Partner average, IRCE implemented Oracle Database Appliance, which delivered increased security and high availability with a significant simplification in deployment and maintenance. This implementation of the system took just 2 hours.
- Located on the northern coast of Sicily to the west of the Straits of Messina, the Milazzo refinery covers an area of about 212 hectares. It is one of the most complex in Europe, capable of receiving and processing a wide range of raw materials and and producing outputs in line with the most stringent quality specifications. In 2013, the Milazzo refinery decided to move away from its legacy environment of IBM x240 Flex systems and migrate to Oracle Database Appliance, based on performance tests which showed a significant improvement using ODA. With the support of Oracle Partner Xenia Projects, 10 databases covering different aspects of the business of the refinery have been moved to Oracle Database Appliance.
Siciliy was also the stage for an interesting Cloud Computing joint initiative. Oracle and the University of Palermo have signed a memorandum of understanding aimed at the creation of a Centre of Competence to promote the growth of technological awareness and use in the public sector, the health sector and small and medium-sized enterprises. Starting in Sicily, but with an intended national scope, the collaboration will start in specific areas of scientific experimentation related to the testing of the implementation of second-generation cloud-based Electronic Health Records for the Sicilian Region.
Another Cloud Computing story was reported in the UK's Computer Weekly publication. Nationwide Building Society is to combine cloud-based HR services with traditional on-premises software, as part of a three-year programme to re-engineer its HR technology. The mutual, which has 17,000 employees, plans to expand the capabilities of its on-premise Oracle PeopleSoft HCM software by adding Oracle Fusion HR services in the cloud. The project will allow Nationwide to reduce costs by simplifying its IT infrastructure and, at the same time, give the building society a better picture of the skills and talent of its workforce. “This will allow us to gain a strategic advantage by enabling us to lower costs, while increasing engagement [of employees] across the organisation,” said Neil Lewis, head of HR operations. The combination of cloud and on-premise HR systems enables the organisation to gain maximum value from its existing technology investment, and paves the way for a full move to the cloud in the future, said Lewis.
Spain saw an excellent insight into how effective a consolidation project can be. The Andalusian Health Service (SAS), which provides medical care to over 8.5 million people, manages 29 hospitals and more than 1,500 primary care centres, and whose staff consists of over 80,000 professionals, has undertaken a database consolidation project. The goal for this procurement was to achieve significant improvements in health service delivery and cost savings, both in support and in the development of future projects, as well as renewing a near-obsolete technology platform. The consolidation takes the number of distributed databases from 31 to just two, based on two M6-32 Big Memory Machine systems environments. The solution also includes Oracle Solaris 10, Oracle Solaris 11 and Oracle VM for SPARC, Oracle Database and Oracle Golden Gate for migrating databases.
These announcements go alongside other EMEA-based customer nuggets for the month:
- DB Schenker Rail in Germany is a good example of a customer using Oracle ZFS Storage Appliances for Oracle Engineered Systems backup and recovery. “As the leading rail freight company in Europe, DB Schenker Rail requires rapid and reliable access to vast amounts of data. Oracle Exadata Database Machine and the Oracle ZFS Storage Appliance has been the right solution for us, enabling very fast backup and restore times,” said Dominic Marx, Head of Business Intelligence Competence Center, DB Schenker Rail. “We’ve been impressed with high compression rates obtained using Hybrid Columnar Compression with the Oracle Exadata and Oracle ZFS Storage Appliance, and the fact that the compression levels are maintained by the ZFS Storage Appliance, so we realize cost and capacity savings on top of high performance.”
- Norway Post is using Oracle SOA Suite, the industry’s most complete and unified application integration and SOA solution. “Thanks to Oracle's cloud integration solution, our cloud CRM service works great with our on-premises, back-end systems. The advantages are significant, including major cost savings,” said Trond Guneriussen, Service Manager, Internal Integration, Norway Post AS.
- Fluid-e in France also uses Oracle SOA Suite. “In order to facilitate greater collaboration between the regional food producers and retail-chains within our network and boost revenues, we wanted to build a cloud-based, B2B portal,” said Maël Barraud, CEO, Fluid-e. “Oracle SOA Suite served as one of the key foundational technologies behind the collaborative portal, and it enabled us to create and launch the portal in just six months. As a result, we have enabled more than 20 food product suppliers within our network to access new distribution channels and increase their sales.”
- Another key part of Oracle's comprehensive middleware portfolio is Oracle Data Integration, which saw use with ICON plc in Ireland. "Oracle Data Integrator enables us to align clinical trials intelligence with the information needs of our sponsors,” said Diarmaid O’Reilly, enterprise data warehouse manager, ICON plc. “It helps differentiate ICON’s services in an increasingly competitive drug-development industry."