The Windows Question
By user12618589 on Aug 05, 2010
I wrote these applications specifically for Unix based operating
systems and will continue to release them on the Unix platforms
supported by the product. Windows has always been an exception to this.
While yes, Sun / Oracle releases versions of its Directory Server (DS) software on
these supported platforms, DirTracer and Pkgapp are "not" part of the
Software package and as a result, not supported by the normal Sun /
Oracle support model. Support for these is left up to one person; Me,
This said, Windows does not have the same types of facilities for troubleshooting the DS process as most Unix's do.
Examples; the following utilities can be invoked on a per process
basis on a Unix platform:
Analysis of a DS process goes well beyond copying a set of config files and access logs. Windows platforms do not provide equivalent utilities and system based commands.
I also created the DirTracer & Pkgapp code to be fairly portable by using scripting. At one point I toyed with PERL but I cannot guarantee PERL would be installed on all systems so I went for the least common denominator available; unix shell. Yes yes, I know there is Windows PowerShell but it was only released in circa 2008 and two years later...is still only at version 1.0 according to their own FAQ. In fact, on Microsoft's own Shell Repository I only see six results for Process Monitoring scripts using PowerShell; the majority of users still preferring VBscript. Regardless, even if I could port DirTracer and Pkgapp over to PowerShell I would face the same issues as if I had created these using PERL; the availability of PowerShell installed on the Windows server.
I also thought of using Cygwin's Terminal which is
essentially a unix port to run inside an emulator. This would be a
perfect way to port my applications, but I face the same hurdles as I
do with PERL and PowerShell - Availability. Lets face it, Windows
Administrators do not take it kindly when anyone asks them to install
"anything" on their systems in order to troubleshoot problems.
Lets look at the facts. Being in the Support Organization of Oracle I am not informed on the number of customers downloading DSEE for Windows. I do however have access to the numbers of Service Requests for this Operating System.
- In the Calendar Q1 of this year less than 2% of the Directory
Server cases were identified as for Windows versions of the product.
While I do not know if more of the cases received were actually
using Windows, I can honestly say at my level (tier 3) I rarely receive
an escalation that is Windows related. Most DSEE related issues we get
stem from Cacao, Windows Services and ISW to ADS synchronization
problems. These type of problems are never addressed by DirTracer on
any platform. With such low number of issues coming in for DS related
issues, the priority is to keep working on the Unix platform versions
of DirTracer and Pkgapp.