Friday Mar 30, 2007

Sun's Connected Customers

Steve Wilson led a presentation about the changing nature of Sun's connected customer response and where the provisioning and image maintenance tools now sit. This means that he's responsible for network support, subscription services and what's left of our N1 management suite.

At the centre of the proposed customer solution is the N1SM satellite server. (I say at the centre, arguably the centre is in Sun's Data Centres, at the centre of the customer deployment.) The next release due over the summer re-architects this. It has become multi-process, with a central core with proxy agents. This permits its deployment and operation within complex network topologies and so it can support complex data centre networks architectures. i.e. This introduces firewall support. Communication between the satellite and its proxies is over https/RSS. In my mind this is mega! Together, which Richard McDougall's insights, about host and guest properties (which I have not yet published) of the operating system there is an opportunity to continue to innovate the Solaris code lines to deliver huge benefit, to the discomfort of other os developers.

The remote connection will have discovery capability and will permit data centre managers to control their engagement with their support vendors. These are designed to upload limited information to Sun's Asset Portal. Today and tomorrow, the customer located technology will remain available as a technology i.e. it can be bought, and the last word in customer privacy will remain with the customer. The hope is that Sun's support will be more effective as we know more about the customer's supported assets and some ways, the conversational relationship is the same as explorer.

The third product talked about in detail was Sun MC, the management centre, this now includes container manager which is the "simple" GUI interface into the virtualisation technology. Its a technology Sun's had for a long time, and some long due maintenance is being undertaken. Version 4.0 will be released some over the long summer, and will include replacing Oracle with Postgres, and the expansion of the platforms supported to reflect the development of Sun's product line. This will therefore include the X86/x64 systems.

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