By DaveLevy on Jun 23, 2007
Plazes, which I wrote about here... just updated, actually a couple of days ago, their agent and presumably the back-end infrastructure and proved the Web 2.0 permenant Beta adage as the true as ever. Its an interesting problem with their architecture that they need to update the laptop clients. I hope they have improved their network update functionality as the automatic update failed to work on my XP client and the manual downloads did not become available for a couple of days. I was still able to use the phone to update the web site though so no catastrophe.
The web site functionality seems much richer so thats good.
To me one of the biggest outstanding problems is that they don't stimualte a self-help community. It would be easy enough to copy the games companies, or even Dell and Sun's developer forums. Its sort of interesting who does and who doesn't. For instance I can't find a Sony-Ericcsson official community site but have found an unofficial bulletin board for Sony Errison users. Flickr has a help site although I have only found two forums, New Ideas and everything else. My favourite of the official sites are the games sites of which Bioware Forums are a good example offering personalisation tools to allow people to track their own interests. Several of the Bioware fan forums use Invision's community management software. Two implementations that illustrate the strength of community and the personalisation capability within this tool are Gibberlings 3 and Spellhold Studios, while RPG Dungeon uses Simple Machine Framework. As ever, you need to read the small print to discover which are free and open source. Both these solutions have RSS.