By DaveLevy on Feb 11, 2006
I've just bought a new computer which I shall be using for music, pictures and for my games, so I am running windows XP on it.
There's been a problem with "Help & Support", it wouldn't start on using the F1. It stated the service was not running and I couldn't find it in the services tab of msconfig. Dell recommended a pcrestore, which since I had aleady done once, I didn't want to repeat. I logged it in the Dell Community forum here... and joe53 referred me to Kelly's Korner tweaks, line 235. This is a registry update. I used this to fix the problem and I have documented my process on the Dell Site. Kelly puts this problem as No 3 in the Top 10 FAQs, although I had not heard of it before.
Thanks to Joe & Kelly.