Confidence & Strength
By DaveLevy on Feb 26, 2005
Marissa Petersen : "Your confidence is our strength!"
She also stated that in measuring the causes of customer satisfaction and dissatisfacton, they've discovered the top two causes of both are the same (and obvious), "Effective Support" and "Competitive Product". This is good, because it proves we can do both well, so we only have to get it right more often.