Monday Mar 11, 2013

Quality brings benefits to the Company and to the Customers

This is not me saying that... There are tons of case studies and reports, for instance have a look at this article.


Monday Feb 11, 2013

To be (qualitative) or not to be (qualitative)?

Some breaking news from CNN... After reading, let me know if my "Amatriciana" is more appetizing or not... Dear fellow colleagues from Japan, please advise, as well!

It reads like a palate-pleasing menu...

You start out with a truffle soup, followed by oysters and then a main course of flounder with risotto and vegetables. There's a side of potatoes and you finish it off with a scoop of ice cream.

Here's the twist -- this all comes with a generous helping of dirt. Not normal, backyard variety dirt, special nutrient-rich soil.

http://i2.cdn.turner.com/cnn/dam/assets/130211093643-dirt-food-story-top.jpg

The unique tasting menu is the creation of Toshio Tanabe, a former gymnast and boxer turned culinary inventor. Tanabe says the dirt menu was a logical addition for his quaint restaurant, Ne Quittez Pas, which is located in Tokyo's Gotanda neighborhood.

"This is a seafood restaurant, so we have the flavors from the ocean," he says. "I was also looking for flavors from the earth."

But this is not the typical dirt you'd find it your backyard. It comes from a garden wholesaler, which provides the high quality soil, taken deep beneath the earth's surface -- 10 meters down, in fact.

Germaphobes can take some comfort, perhaps. Tanabe tells us the soil is first lab tested, and then heated to extreme temperatures, to kill off any bacteria. After that process is complete Tanabe will work it into his menu.

This special fare is certainly not dirt cheap. The set course is about US$110 per person.

And how does it taste? According to one adventurous eater, who wished to remain anonymous the night of our visit, "I didn't think it would be real dirt. I was a bit nervous. But it was a subtle taste."

Friday Jan 25, 2013

Quality KPI's

Yes, we also have our own KPI's, like any other business at Oracle, of course ours are very qualitative but I'd say also based on actual facts & figures!


You can find them explained on our EMEA Quality Portal under the link KPI's Definitions, while the actual figures by Fiscal Quarter are under KPI's Reporting.

Should you have any question or suggestion for improvement please don't hesitate to contact me! 

Thanks.
Pier

Tuesday Jan 08, 2013

Welcome to Quality Street!


Welcome to this blog! We have created this space to share information and get your suggestions about ISO-9001 certification in EMEA Customer Support Services, Systems Support and Global Services Logistics.

More info can be found on EMEA Quality Portal under My Oracle.

Stay tuned and come back to visit us because there will be some nice surprises and useful things also for your daily life!

Your Quality Management Team

Pier Francesco      Karin            Dave
     Marini               Schmid         Owens


About

EMEA ISO-9001 Certification and beyond... Customer Support Services (Premier Support Sales, ACS Sales, ACS Delivery, Customer Management), Systems Support, Global Services Logistics

Search

Categories
Archives
« March 2015
SunMonTueWedThuFriSat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
    
       
Today