Friday Jan 25, 2013

Quality KPI's

Yes, we also have our own KPI's, like any other business at Oracle, of course ours are very qualitative but I'd say also based on actual facts & figures!


You can find them explained on our EMEA Quality Portal under the link KPI's Definitions, while the actual figures by Fiscal Quarter are under KPI's Reporting.

Should you have any question or suggestion for improvement please don't hesitate to contact me! 

Thanks.
Pier

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EMEA ISO-9001 Certification and beyond... Customer Support Services (Premier Support Sales, ACS Sales, ACS Delivery, Customer Management), Systems Support, Global Services Logistics

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