Monday Mar 11, 2013

External Audit in Italy: Country-wide certification maintained

After an intensive week full of interviews in our 4 sites (Rome, Milan, Padua and Turin), Oracle Italy has confirmed and maintained its ISO-9001 certification.

It can be seen as "obvious" but that's not the case, because if a serious non-compliance is found the certificate can be suspended and cannot be used in any formal communication to Customers and (negative impact on business) can't be handed over to Customers asking for it in a bid or public tender.

So, well done to all the team in Italy! For CSS/ESS we had the following people involved in the interviews in Milan last week:

CSS Premier Support Sales Mgr 
Marco Landoni
CSS ACS – Sales
Matteo Trimboli
CSS ACS – SDM 
Brunello Monaco
ESS – TAM
Stefano Piazza

Thanks also to Ottavio who was with me in Milan assisting to the audit. We've been audited as well on the Quality management side.

We have received a non-compliance that will be reviewed with local management and if needed escalated to EMEA, once the audit report will be received in the next few days we'll work at its resolution. Nothing serious but it must be addressed. I'll post the details on non-compliance, of course.


Tuesday Jan 08, 2013

Welcome to Quality Street!


Welcome to this blog! We have created this space to share information and get your suggestions about ISO-9001 certification in EMEA Customer Support Services, Systems Support and Global Services Logistics.

More info can be found on EMEA Quality Portal under My Oracle.

Stay tuned and come back to visit us because there will be some nice surprises and useful things also for your daily life!

Your Quality Management Team

Pier Francesco      Karin            Dave
     Marini               Schmid         Owens


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EMEA ISO-9001 Certification and beyond... Customer Support Services (Premier Support Sales, ACS Sales, ACS Delivery, Customer Management), Systems Support, Global Services Logistics

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