The Transfer of Information Culture

The author of this blog is Leif Lourie, a Curriculum Developer supporting the Oracle Communications Service Delivery Platform (SDP) product line. For the last 8 years, Leif has worked as a Curriculum Developer for many of the telecom-oriented products from Oracle. He has been in the telecom industry for about 25 years and has also worked as a software developer, project manager, and solutions architect. He is currently working on courseware for a recently released product, Oracle Communications WebRTC Session Controller. In this blog, he talks about the transfer of information (TOI) culture that he experienced at BEA, something that has carried over into the Oracle Communications team.

Cheryl Lander, Oracle Communications InfoDev Senior Director


Oracle recently released a new product. While this blog is not really about products, I will still give you a bit of information about it before I delve into the main topic of this blog: the TOI culture.

About the WebRTC Session Controller

The WebRTC Session Controller is a very interesting product which implements and enhances an emerging standard that will soon be used daily by many, many people around the world. The emerging standard is called WebRTC which is translated as “Real-Time Communication for the Web.” The primary goal is to enable voice, video, and data communication within a normal web browser.

Instead of using some specially installed software on your computer, you will be able to use Chrome or Firefox to make phone calls, with or without video, combined with chat and file sharing.

This technology is already available in the latest versions of the Chrome, Firefox, and recently Opera browsers, but very few people know that it is there. We will soon start to see web sites using these built-in features.

Even though it is very cool to be able to set up a video call directly between browsers, this will not be widely used until you can use it to call fixed line and mobile phones.

Here is where the new product, Oracle Communications WebRTC Session Controller, comes into play. Not only do we supply an SDK that makes it easier to build web applications using the WebRTC features in the browsers, we also supply the back-end infrastructure to integrate with the “real” phone network. This means that it is possible to use your browser to call to “real” telephones.

However, since this blog is not really about products, I will point you to other official resources for technology and product information.

The TOI Culture

What I really want to talk about is the Transfer of Information (TOI) culture that exists in a particular part of Oracle Communications.

Let me back up a little bit… As everybody knows, Oracle is growing by acquisitions. Most companies that are incorporated into Oracle lose their old culture and the people are being spread out and mixed with people from previous acquisitions. But very often, bits and pieces from the old culture survives and continues to thrive.

The Transfer of Information is such a piece. So what is it?

It started many, many years ago as a forum where the engineers of a new product transferred internal information to the support engineers to prepare them to take care of customer cases after a product was released. But since these sessions contained so much valuable information, the audience grew to include the pre-sales and consulting organizations. Suddenly there was a need to add marketing information about why this product is important and to add hands-on practices to be able to demonstrate the product’s functionality and value.

So, within this particular part of Oracle Communications there is almost always a one-week TOI, where most parts of the new product or new release is described in detail.

A great spin-off of this is that Oracle people, from all parts of the world, working in the same product space, actually get to meet each other!

To me, the breaks are as important as the sessions. To put faces to the people I email and chat with  all over the world is very valuable. At the TOI for Oracle Communications WebRTC Session Controller I met colleagues from Norway, Austria, France, Mexico, China, Israel, USA, Brazil, Australia, South Korea, and Canada. And I am certain there were people there from other countries as well. I met many of the engineers that have been involved in developing the product. I met people from Support, Pre-sales, and Consulting that were all preparing to support this product in their line of work.

And, of course, many of the participants (product ambassadors) go back to their home offices and conduct mini-TOI’s with their closest colleagues. That way the correct information about the new product and new features is spread out all over the world in a timely and efficient fashion.

The Transfer of Information culture is extremely valuable and it helps us keep up with the fast moving technology, expand our internal network, and get us motivated to continue to be a valuable member of this worldwide TEAM!

We Value Your Feedback

If you would like to suggest improvements or report issues on any of the product documentation, curriculum, or training produced by the Oracle Communications Information Development team, you can use these channels:

Thanks for reading!

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About

This is a blog from the Oracle Communications Information Development team, led by Cheryl Lander, Sr. Director. She and members of her team from various functions (writers, curriculum developers, and architects) and product lines will share their approach to documentation and curriculum, all with the goal of getting feedback to improve their deliverables. We'd like to thank Joe Sciallo, UCS Tech Writer (former Sun) for pushing us into the social media world. The primary team driving this blog is called "Joe and the Blogettes"; other members include Brenda Roldan (BSS Tech Writer), Jodie Wilford (OSS InfoDev Director), Leif Lourie (SDP Curriculum Developer), and Scott T. Miller (Documentation Architect).

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