About the Pricing Design Center User Productivity Kit

A Great Way to Learn!

Today’s topic is the Pricing Design Center User Productivity Kit (PDC UPK). But before launching into this, I’d like to introduce my co-writer of today’s blog, Principal Technical Writer Vicky Nuttall. During the past 17 years, Vicky has documented software at various companies, including Platinum, Portal, Apple, BMC, and Oracle. Before that, she used a well-worn set of technical pens to draw exploded views of lawn mower engines at Tecumseh and to illustrate radio physics publications at SRI International. I’ve had the pleasure of working with Vicky for many years and appreciate her great research and writing skills and was grateful she worked on our first UPK module, setting the bar very high for Oracle Communications UPK modules.

Now on to the PDC UPK…

Have you ever used an Oracle User Productivity Kit (UPK) module? If you have, you probably understand the value that it can bring to a user who needs to be trained on an application or to an organization that wants to supplement standard training content with business process rules. For those of you who haven’t used a UPK module, we’ll briefly explain what it is and then provide information about the first UPK offering from Oracle Communications for Pricing Design Center (PDC).

First, what is UPK? UPK is an application that enables content developers to record procedures as they are performed in another application, such as PDC. UPK automatically adds basic instructions to the recording, and content developers can augment those instructions with additional information. Each recorded procedure constitutes a topic. Topics are grouped into lessons, and lessons are packaged in modules. A module runs in the Web-based UPK Player in the following modes:

  • See It — Provides an automated demo of a procedure. This mode resembles a movie that users watch as the Player performs each step of the procedure. See a PDC UPK See It screenshot.
  • Try It — Gives users a chance to perform a procedure as they interact with a simulated application environment. Organizations often use this mode as a classroom environment. See a PDC UPK Try It screenshot.
  • Know It — Tests a user's knowledge of how to perform a procedure. After viewing and walking through the procedure, users can confirm that they understand it.  See a PDC UPK Know It screenshot.
  • Do It — Enables users to sync a recorded procedure in UPK with the live application environment as they work, providing on-the-job performance support. This mode is for users who have been trained and just need a refresher. See a PDC UPK Do It screenshot.
  • Print It — Provides HTML, Word, and PDF versions of the module’s topics for users who want a printout of a procedure.

The UPK Player provides a variety of modes to appeal to multiple types of learners and learning stages.

UPK modules are delivered as sellable product on the Oracle Software Delivery Cloud. The number of topics in a module is a factor in the pricing of the module. Modules are used as online training, product documentation, and in-application support. The module content is easy to customize and translate.

The first module we are offering is Oracle Communications User Productivity Kit for Pricing Design Center, Voice and Data Offerings 11.1. The PDC UPK module begins with an overview that explains what a product offering is and describes the components that offerings contain. It has four lessons:

  • Creating a Basic Voice Offering
  • Creating a Voice with Included Minutes Offering
  • Creating a Voice, Data, and Message Offering
  • Creating a Family Share Voice Offering

Each lesson contains topics that demonstrate how to create various components of a product offering such as change offers, bundles, and packages. The lessons become increasingly complex as you progress from first to last. For example, the first lesson includes an entry-level topic about how to start PDC. The last lesson shows how to create and use impact categories, zone modules, and USC selectors. Each lesson and topic also starts with a conceptual overview.

In addition, the module includes a glossary of PDC terminology, which we believe will be helpful to BRM users because PDC pricing terms differ from BRM terms (for example, the BRM term “product” is equivalent to the PDC term “charge offer”).

The PDC UPK module is available for purchase and download on the Oracle software delivery Web site. To download the PDC UPK module:

Go to the Oracle software delivery Web site (https://edelivery.oracle.com/).

  1. On the Media Pack Search page, select the User Productivity Kit product pack.
  2. Select a Windows platform.
  3. Click Go.
  4. In the results list, select the Oracle Communications Pricing Design Center 11.1 – User Productivity Kit Content Media Pack.
  5. Click Continue.
  6. On the Oracle Communications Pricing Design Center 11.1 - User Productivity Kit Content Media Pack page, download Oracle Communications User Productivity Kit for Pricing Design Center, Voice and Data Offerings 11.1.
  7. Extract the files from the downloaded ZIP file.

    By default, the files are extracted into the Oracle Communications UPK for PDC, Voice and Data Offerings 11.1 folder.
  8. In that folder, drill down to the Publish > PlayerPackage subfolder.
  9. In the PlayerPackage subfolder, double-click the play.exe file.

    The PDC UPK module opens in the UPK Player.

Now that you’ve heard a bit about the PDC UPK module, we hope that you’ll use it and provide your feedback to us.

Comments:

eDelivery download option wording change: once logged into eDelivery, Select a Product Pack: User Productivity Kit, Platform: Microsoft Windows (32-bit), click Go, select "Oracle Communications Pricing Design Center 11.1 - User Productivity Kit Content Media Pack". I'm downloading it now. As I am going to install PDC, I'm an Oracle BRM course developer, I will have a look at this PDC UPK to get ideas for testing. Thanks.

Posted by Stacy on August 07, 2013 at 09:21 AM PDT #

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About

This is a blog from the Oracle Communications Information Development team, led by Cheryl Lander, Sr. Director. She and members of her team from various functions (writers, curriculum developers, and architects) and product lines will share their approach to documentation and curriculum, all with the goal of getting feedback to improve their deliverables. We'd like to thank Joe Sciallo, UCS Tech Writer (former Sun) for pushing us into the social media world. The primary team driving this blog is called "Joe and the Blogettes"; other members include Brenda Roldan (BSS Tech Writer), Jodie Wilford (OSS InfoDev Director), Leif Lourie (SDP Curriculum Developer), and Scott T. Miller (Documentation Architect).

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