E-Business Suite 12.1 Premier Support Now Through Dec. 2016 and 11.5.10 Sustaining Support Exception Updates
By User763299-Oracle on Mar 25, 2015
Oracle E-Business Suite Release 12.1: Premier and Extended Support Dates Change
Premier Support for E-Business Suite Release 12.1 has been extended by 31 months from May, 2014 to December, 2016. In addition, the Extended Support period for Release 12.1 has been further extended by an additional year and will now go through December, 2019
Oracle published these changes in September 2013 in conjunction with the 12.2 GArelease, with the intention of reinforcing the customer choice to run E-Business Suite 12.1 or 12.2 for many years. This change update builds upon the prior change announced in October 2012, which moved the Extended Support date to December 2018.
Uplift fees are waived for all years of Extended Support (January, 2017 - December, 2019) for customers with an active Oracle Premier Support for Software contract. Customers are recommended to have the minimum prerequisites as documented in Appendix A as identified in Doc ID 1195034.1 - E-Business Suite Error Correction Support Policy.
Oracle E-Business Suite 11.5.10: Sustaining Support Exception
The E-Business Suite Release 11.5.10 (11i10) Sustaining Support Exception will be provided through December 2015. The 11.5.10 Sustaining Support Exception is designed to support stable operations on 11.5.10 while the customer focuses on completing the upgrade. It provides additional services beyond Sustaining Support for the first 25 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 - December 31, 2015. This exception support is comprised of these additional components:
1. New fixes for Severity 1 production issues,
2. Critical Patch Updates (CPUs), up to and including the October 2015 CPU,
3. United States Form 1099 2013 and 2014 year-end updates, and
4. Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for each country's fiscal year ending in 2014.
Oracle first announced the Sustaining Support Exception in October 2012, with an end date of Dec 2014. The new end date through December 2015 (for another year) was published in September 2013 in conjunction with 12.2 GA release and was driven by the need from customers who want to upgrade directly to 12.2. Customers can also be confident in a choice to upgrade from 11.5.10 to 12.1 with the updated 12.1 support timelines noted above.
As per Oracle's Lifetime Support Policy for Applications, E-Business Suite 11.5.10 is in Extended Support through November 2013. There is an uplift fee waiver for all 3 years of Extended Support through November, 2013. As long as customers are current on their Software Update License & Support fees and renewals, their 11.5.10 release version will automatically receive the Severity 1 Production Support Exception to Sustaining Support for 11.5.10. Customers must meet, or be above, the required minimum baseline patch level as identified in Doc ID 883202.1 - Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10.
Externally Published Resources With Policy Changes:
- Doc ID 1495337.1 - E-Business Suite 12.1 Premier Support Now Through Dec. 2016 and 11.5.10 Sustaining Support Exception Updates
- Doc ID 1494891.1 - E-Business Suite Releases Support Policy FAQ
- Lifetime Support Policy: Oracle Applications
- Software Technical Support Policies
Who to Contact for Additional Information?
EBS Support Policy questions not addressed in the above links can be posted in theEBS Lifetime Support Policy Discussions forum. For any additional questions on this communication, contact your product area SPM Representative.
EBS SPM team, Global Software Support
Hillary Davidson (Senior Director, SPM)