SPARC T5-2 Scores Siebel CRM Benchmark World Record

Oracle set a new world record for the Siebel Platform Sizing and Performance Program (PSPP) benchmark using Oracle's SPARC T5-2 servers for the application server with Oracle's Siebel CRM 8.1.1.4 Industry Applications and Oracle Database 11g Release 2 running on Oracle Solaris.

  • The SPARC T5-2 servers running the application tier achieved 40,000 users with sub-second response time and with throughput of 333,339 business transactions per hour on the Siebel PSPP benchmark.

  • The SPARC T5-2 servers in the application tier delivered 2 times better performance on a per chip basis compared to earlier published SPARC T4 numbers.

  • The Siebel 8.1.1.4 PSPP workload includes Siebel Call Center and Order Management System.

  • The SPARC T5-2 server used Oracle Solaris Zones which provide flexible, scalable and manageable virtualization to scale the application within and across multiple nodes.

Performance Landscape

Application Server Transactions/
hour
Users Users/
Core
Call
Center
Order
Mgmt
Response Times (sec)
2 x SPARC T5-2 (2 x SPARC T5 3.6 GHz) 333,339 40,000 625 0.110 0.608
3 x SPARC T4-2 (2 x SPARC T4 2.85 GHz) 239,748 29,000 604 0.165 0.925
2 x IBM Power 750 (POWER7 3.55 GHz, 16 active cores) 176,185 21,000 656 0.052 0.250

Oracle:
Call Center + Order Management
Transactions: 273,786 + 59,553
Users: 28,000 + 12,000

IBM:
Call Center + Order Management
Transactions: 144,457 + 31,728
Users: 14,700 + 6,300

Configuration Summary

Application Server Configuration:

2 x SPARC T5-2 servers, each with
2 x SPARC T5 processors, 3.6 GHz
512 GB memory
6 x 300 GB SAS internal disks
Oracle Solaris 10 8/11
Siebel CRM 8.1.1.4 SIA

Web Server Configuration:

1 x SPARC T4-1 server
1 x SPARC T4 processor, 2.85 GHz
128 GB memory
Oracle Solaris 10 8/11
iPlanet Web Server 7

Database Server Configuration:

1 x SPARC T4-2 server
2 x SPARC T4 processors, 2.85 GHz
256 GB memory
Flash Storage
Oracle Solaris 10 8/11
Oracle Database 11g Release 2 (11.2.0.2)

Benchmark Description

Siebel PSPP benchmark includes Call Center and Order Management:

  • Siebel Financial Services Call Center – Provides the most complete solution for sales and service, allowing customer service and telesales representatives to provide superior customer support, improve customer loyalty, and increase revenues through cross-selling and up-selling.

    High-level description of the use cases tested: Incoming Call Creates Opportunity, Quote and Order and Incoming Call Creates Service Request. Three complex business transactions are executed simultaneously for specific number of concurrent users. The ratios of these 3 scenarios were 30%, 40%, 30% respectively, which together were totaling 70% of all transactions simulated in this benchmark. Between each user operation and the next one, the think time averaged approximately 10, 13, and 35 seconds respectively.

  • Siebel Order Management – Oracle's Siebel Order Management allows employees such as salespeople and call center agents to create and manage quotes and orders through their entire life cycle. Siebel Order Management can be tightly integrated with back-office applications allowing users to perform tasks such as checking credit, confirming availability, and monitoring the fulfillment process.

    High-level description of the use cases tested: Order & Order Items Creation and Order Updates. Two complex Order Management transactions were executed simultaneously for specific number of concurrent users concurrently with aforementioned three Call Center scenarios above. The ratio of these 2 scenarios was 50% each, which together were totaling 30% of all transactions simulated in this benchmark. Between each user operation and the next one, the think time averaged approximately 20 and 67 seconds respectively.

Key Points and Best Practices

  • No processor cores or cache were activated or deactivated on the SPARC T-Series systems to achieve special benchmark effects.

See Also

Disclosure Statement

Copyright 2013, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 26 March 2013.

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BestPerf is the source of Oracle performance expertise. In this blog, Oracle's Strategic Applications Engineering group explores Oracle's performance results and shares best practices learned from working on Enterprise-wide Applications.

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