SPARC T3-1 Supports 13,000 Users on Financial Services and Enterprise Application Integration Running Siebel CRM 8.1.1

The Siebel CRM 8.1.1 benchmark was run on a configuration including Oracle's SPARC T3-1 server and Oracle's Sun SPARC Enterpise T5240 server running Siebel CRM 8.1.1 application along with Oracle Database 11g Release 2 on the Oracle Solaris 10 operating system.

  • Using a SPARC T3-1 server for the application tier and a Sun SPARC Enterprise T5240 server for the web and database tier, Oracle achieved 13,000 Siebel benchmark concurrent users using the customer representative Siebel workload with Siebel CRM 8.1.1 industry applications.

  • The SPARC T3-1 server in the application tier was able to support 13,000 concurrent users with a rate of 116,449 business transactions throughput per hour for Enterprise Application Integration.

  • The SPARC T3-1 server in the application tier was able to support 13,000 concurrent users with a rate of 48,409 business transactions throughput per hour for Siebel Financial Services.

  • The average response time for the Financial Services portion was 0.4 seconds and for the Web Services was 0.2 seconds.

  • Oracle Solaris Containers were used to virtualize the Web and DB tier of the benchmark.

Performance Landscape

Results are presented in separate sections based upon the version of the benchmark.

Sponsor Users Version Servers
Oracle 13,000 8.1.1 App: SPARC T3-1 (1.65GHz/SPARC T3)
Web/DB: Sun SPARC Enterprise T5240 (1.6GHz/UltraSPARC T2 Plus)
Oracle 14,000 8.0
App/Web/DB: Sun SPARC Enterprise T5440 (1.4GHz/UltraSPARC T2 Plus)

HP 12,000 8.0 App: 3 x HP BL460c (3.16GHz/Xeon)
Web: HP BL460c (3.0GHz/Xeon)
DB: HP BL680c (2.4GHz/Xeon)
Oracle 10,000 8.0 App: Sun SPARC Enterprise T5240 (1.2GHz/UltraSPARC T2 Plus)
Web: Sun SPARC Enterprise T5120 (1.2GHz/UltraSPARC T2)
DB: Sun SPARC Enterprise T5120 (1.2GHz/UltraSPARC T2)
HP 10,000 8.0 App: 2 x HP BL460c (3.16GHz/Xeon)
Web: HP BL460c (3.16GHz/Xeon)
DB: HP BL680c (2.4GHz/Xeon)
IBM 7,000 8.0 App: IBM P570 (4.7GHz/P6)
Web: IBM P570 (1.9GHz/P5+)
DB: IBM P570 (4.7GHz/P6)

Results and Configuration Summary

Hardware Configuration:

1 x SPARC T3-1 server (App server)
1 x SPARC T3 processor, 1.65 GHz
64 GB memory
1 x Sun SPARC Enterprise T5240 server (Web server and DB server)
2 x UltraSPARC T2 Plus processors
64 GB memory
1 x Sun Storage 6180 array

Software Configuration:

Oracle Solaris 10 9/10
Siebel 8.1.1 SIA
Oracle Database 11g Release 2 11.2.0.1 64-bit
Sun Java Web Server 7.0 update 8

Benchmark Description

Siebel CRM 8.1.1 workload is a multi-tier benchmark designed to stress the Siebel CRM Release 8.1.1 architecture and to demonstrate that large customers can successfully deploy many thousands of concurrent users.

The test simulates real-world requirements of a large organization, consisting of thousands of concurrent, active users from multiple departments accessing a call center. Test conditions simulate service representatives running Siebel Financial Services Call Center and Enterprise Application Integration component with Siebel Web Services.

Among the Siebel CRM Release 8.1 architecture features exercised are the following:

  • Smart Web Architecture: Takes advantage of the newest Web browser technology to deliver a highly interactive experience. The interaction model, which is similar to Windows-based applications, also improves productivity. Utilization rates on the web server are low, allowing customers to retain existing Web server infrastructure.

  • Smart Network Architecture: Allows Siebel CRM Release 8.1.1 customers to leverage their existing network infrastructure by compressing and caching user interface components, so that browser/Web server interaction occurs only when the application requests data. This allows customers to avoid expensive network upgrades that can be necessary with competing products.

  • Server Connection Broker: The Siebel Connection Broker (SCBroker) is a server component that provides intraserver loadbalancing. SCBroker distributes server requests across multiple instances of Application Object Managers (AOMs) running on a Siebel server.

  • Smart Database Connection Pooling and Multiplexing: Allows customers to scale their database without introducing expensive and complex transaction-processing monitors.

  • Server Request Broker: Server Request Broker (SRBroker) processes synchronous server requests - requests that must be run immediately, and for which the calling process waits for completion.

  • Enterprise Application Integration: Allows customers to integrate their existing systems with Siebel CRM applications.

  • eScript: eScript is a scripting or programming language that application developers use to write simple scripts to extend Siebel applications. Javascript, a popular scripting language used primarily on Web sites, is its core language.

See Also

Disclosure Statement

Copyright 2010, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 9/20/2010.

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BestPerf is the source of Oracle performance expertise. In this blog, Oracle's Strategic Applications Engineering group explores Oracle's performance results and shares best practices learned from working on Enterprise-wide Applications.

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