Day 1: Highlights @ Gartner BPM Summit, Baltimore, 2012

Social BPM

  • Social Media
    1. is an online environment for mass collaboration
    2. comprises of the following
      • Social Creation e.g. YouTube, Flickr, Blogger, Zoho
      • Social Networking e.g. LinkedIn, Facebook
      • Social Publishing e.g. RSS, Twitter
      • Social Feedback e.g. Digg, Delicious, Like, +1
    3. mere access to social media social media success
      • ditch the “provide and pray” approach
      • social media success is about mobilizing communities i.e. mass collaboration around a shared purpose that lies at the intersection of individual, organizational and community interests
      • Develop Purpose maps to understand what drives each stakeholder e.g. drill down with “Why or So What?” to 3 or 4 levels to get to the root of the motivational driver
  • Mass Collaboration

Embrace social processes as enablers of business processes by enabling mass collaboration. Mass collaboration has the following aspects

    1. Collective Intelligence
      • Wisdom of the crowds enables a continuous cycle of Contribute -> Feedback -> Collective Judgment/Intelligence -> Change
    2. Expertise Location
      • Overcoming limited/scarce/missing intellectual capital resources with a global, distributed pool of talent e.g. To develop its video recommendation engine Netflix ran a public challenge with a million dollar reward for the winning team
    3. Interest Cultivation
      • Ability to extend business capabilities through the community e.g. community “staffed” support forums vs traditional help-desk
    4. Relationship Leverage
      • Level the playing field e.g. ability of executive management to get direct insights from the field thereby flattening bureaucratic hierarchy
    5. Flash Coordination
      • Ability to self-align and rapidly mobilize large number of people, Massively Scalable Sense-Respond Systems e.g. Rail Services Outage management, Disaster-response Emergency Response
    6. Emergent Structures
      • Enabling increased participation of customers and partners to gain a value-chain advantage
  • Process candidates for Social BPM
    • Human-centric processes
    • Processes that are broken
    • Processes with a high frequency of change

Intelligent Business Operations (IBO aka iBPMS)

  • Dimensions of Context
    • Process
      • Workflow Predictability i.e. variability of a process across LOB, channels, geographies, customer segments etc.
      • Activity Standardization i.e. degree of re-use of an activity across process variants
    • Information
      • Criticality i.e. impact of information in flow on stakeholders or dependent task
      • Diversity i.e. structured, semi-structured and un-structured content
    • People
      • Complexity i.e. structure of teams, organization etc.
      • Diversity i.e. # of job roles, job levels, skill levels etc.
  • Dimensions of IBO
    1. Situational Awareness
      • ability to incorporate real-time context to make predictive (probabilistic) path selection
    2. Decision Management
      • ability to incorporate transactional context to make predictive (probabilistic) path selection
    3. Process Management
      • ability to self-tune / automate process optimization
  • IBO technology capabilities (horizontal axis) vis-à-vis IBO goal

Event Management

Decision Management

Flow Management

Seek

        Event analysis 

        Time / Causal patterns

        Statistical patterns

Transaction Log analysis

Statistical patterns

Process Orchestration

Service Orchestration

Model

Event Model

Decision Model

Process Model

Adapt

-

-

-

Note: the above table is incomplete as I am missing some information and will update it shortly.

  • For more, refer to the following public Gartner research articles:
    • G00213721
    • G00219274
    • G00214729
    • G00227539

PS: Thanks to my colleague Vikas Grover for useful edits to this post.

Comments:

ths you

Posted by wej on April 25, 2012 at 10:14 PM PDT #

Post a Comment:
  • HTML Syntax: NOT allowed
About

A business centric perspective on Private Cloud, Data-center Modernization and EAI.

Author:
Sanjeev Sharma
Twitter: @sanjeevio

Search

Categories
Archives
« July 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  
       
Today